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Compare ManageEngine ServiceDesk Plus MSP and ServiceNow IT Service Management 
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ManageEngine ServiceDesk Plus
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow IT Service Management excels in Change Management with a score of 9.2, indicating a robust framework for managing changes effectively, while ManageEngine ServiceDesk Plus MSP does not provide a comparable score in this area.
- Reviewers mention that ServiceNow's Incident Management features, particularly in Automate Ticket Routing and Ticket Prioritization, score highly at 9.0, showcasing its efficiency in handling incidents, whereas ManageEngine's ticket prioritization is rated slightly higher at 9.3, suggesting it may offer a more refined approach in this specific aspect.
- G2 users highlight that ServiceNow's Knowledge Base integration with tickets is rated at 8.7, which enhances user experience by providing relevant information quickly, while ManageEngine's integration is rated lower at 6.7, indicating potential gaps in this functionality.
- Users on G2 report that ServiceNow's Reporting capabilities, particularly in Dashboards and Time Tracking, are rated at 8.7, providing comprehensive insights, while ManageEngine's dashboard score of 8.3 suggests it may not be as intuitive or feature-rich.
- Reviewers mention that ServiceNow's Asset Management is rated at 9.0, reflecting a strong capability in tracking and managing assets, while ManageEngine's asset management features are rated lower, indicating a less robust offering in this critical area.
- Users say that ServiceNow's Quality of Support is rated at 8.5, which is slightly higher than ManageEngine's 8.3, suggesting that ServiceNow may provide a more responsive and effective support experience for users.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.2
10
8.9
774
Ease of Use
8.2
10
8.5
993
Ease of Setup
7.8
6
8.1
553
Ease of Admin
8.3
6
8.6
299
Quality of Support
8.3
9
8.5
702
Has the product been a good partner in doing business?
8.9
6
8.8
295
Product Direction (% positive)
6.5
10
8.8
752
Features by Category
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
302
9.3
5
8.9
301
8.9
6
9.1
307
7.3
5
8.7
296
6.7
5
8.7
289
Reporting
8.3
6
8.7
300
7.8
6
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
8.3
5
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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