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Compare ManageEngine ServiceDesk Plus MSP and Rezolve.ai 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (71.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 9 Users Per Month
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPRezolve.ai
Star Rating
(38)4.8 out of 5
Market Segments
Mid-Market (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 9 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus MSP excels in customization options, with a score of 9.3, allowing businesses to tailor the software to their specific needs. In contrast, Rezolve.ai, while offering solid customization, does not match this level of flexibility.
- Reviewers mention that Rezolve.ai stands out in ease of use, scoring 9.5 compared to ManageEngine's 8.2. This user-friendly interface is frequently highlighted by users as a significant advantage, making it easier for teams to adopt and utilize the software effectively.
- G2 users indicate that the quality of support for Rezolve.ai is exceptional, with a score of 9.7, which is notably higher than ManageEngine's 8.3. Reviewers appreciate the responsiveness and helpfulness of the support team, which enhances the overall user experience.
- Users on G2 highlight that ManageEngine ServiceDesk Plus MSP has a robust ticketing platform, scoring 9.0, which is essential for effective incident management. However, Rezolve.ai's ticket prioritization feature, scoring 8.3, is seen as less effective, leading to potential delays in addressing critical issues.
- Reviewers say that Rezolve.ai's natural language understanding (NLU) capabilities, scoring 8.8, provide a more intuitive interaction for users, making it easier to communicate with the system. In comparison, ManageEngine's NLU score of 8.8 is on par, but users feel Rezolve.ai's implementation is more seamless.
- Users report that ManageEngine's product direction score of 6.5 indicates some concerns about future updates and enhancements, while Rezolve.ai boasts a perfect score of 10.0, suggesting a strong commitment to continuous improvement and innovation, which is a critical factor for long-term investment.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableRezolve.ai
Core
Free Trial
9 Users Per Month
MS Teams based Easy Conversational Ticketing to Manage Service Desk
- Rezolve.ai Teams App
- Web interface
- Rezolve.ai mobile app
Free Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableRezolve.ai
No trial information availableRatings
Meets Requirements
9.2
10
9.1
29
Ease of Use
8.2
10
9.5
31
Ease of Setup
7.8
6
9.2
32
Ease of Admin
8.3
6
9.2
32
Quality of Support
8.3
9
9.7
29
Has the product been a good partner in doing business?
8.9
6
9.9
32
Product Direction (% positive)
6.5
10
10.0
30
Features by Category
Customization
Not enough data
9.2
6
Not enough data
Not enough data
HR Content
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.9
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.8
25
9.3
5
8.4
23
8.9
6
8.9
25
7.3
5
8.9
25
6.7
5
8.6
24
Reporting
8.3
6
8.7
26
7.8
6
8.6
18
Not enough data
8.7
22
Access & Usability
Not enough data
7.9
21
Not enough data
9.0
25
8.3
5
8.2
19
Not enough data
8.8
23
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and Rezolve.ai are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
Rezolve.ai is categorized as AI Agents for HR, AI IT Agents, Microlearning Platforms, and HR Service Delivery
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rezolve.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
13.2%
Non-Profit Organization Management
7.9%
Construction
7.9%
Banking
7.9%
Media Production
5.3%
Other
57.9%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Rezolve.ai has no discussions with answers
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