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Compare ManageEngine ServiceDesk Plus MSP and Proactivanet 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPProactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProactivanetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Proactivanet excels in Quality of Support with a score of 9.5, while ManageEngine ServiceDesk Plus MSP lags behind at 8.3. Reviewers mention that Proactivanet's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Proactivanet offers superior Ease of Use with a score of 9.3 compared to ManageEngine's 8.2. Users on G2 appreciate the intuitive interface of Proactivanet, which simplifies navigation and reduces the learning curve for new users.
- G2 users highlight Proactivanet's strong performance in Incident Management, particularly in Automate Ticket Routing and Ticket Notifications, both scoring 9.4. In contrast, ManageEngine's ticket notifications score lower at 8.9, leading users to feel that Proactivanet provides a more streamlined ticketing process.
- Users say that Proactivanet's Asset Inventory capabilities, especially in Hardware Asset Inventory and Software Asset Inventory, are robust with scores of 9.3 and 9.0 respectively. Reviewers mention that these features help organizations maintain better control over their assets compared to ManageEngine's offerings.
- Reviewers mention that Proactivanet shines in Product Direction with a perfect score of 10.0, indicating a strong commitment to future improvements. In contrast, ManageEngine's score of 6.5 suggests that users are less confident in its ongoing development and innovation.
- Users report that Proactivanet's Time Tracking feature scores 9.3, significantly outperforming ManageEngine's 7.8. Reviewers appreciate the detailed tracking capabilities in Proactivanet, which help teams manage their time more effectively and improve productivity.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableProactivanet
No pricing availableFree Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableProactivanet
No trial information availableRatings
Meets Requirements
9.2
10
9.4
61
Ease of Use
8.2
10
9.3
62
Ease of Setup
7.8
6
8.9
60
Ease of Admin
8.3
6
9.1
56
Quality of Support
8.3
9
9.5
60
Has the product been a good partner in doing business?
8.9
6
9.6
55
Product Direction (% positive)
6.5
10
10.0
61
Features by Category
Asset Inventory
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Incident Management
Not enough data
9.4
46
9.3
5
9.4
46
8.9
6
9.5
47
7.3
5
9.0
44
6.7
5
9.0
41
Reporting
8.3
6
8.7
45
7.8
6
9.3
46
Not enough data
8.8
43
Access & Usability
Not enough data
8.2
39
Not enough data
9.2
44
8.3
5
9.4
45
Not enough data
9.0
37
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and Proactivanet are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
Proactivanet is categorized as IT Asset Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Proactivanet has no discussions with answers
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