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- ManageEngine ServiceDesk Plus MSP-vs-OpenText Service Management Automation X (SMAX)
Compare ManageEngine ServiceDesk Plus MSP and OpenText Service Management Automation X (SMAX) 
ManageEngine ServiceDesk Plus MSP vs OpenText Service Management Automation X (SMAX)
- Users report that OpenText SMAX excels in Change Management with a score of 9.2, indicating robust capabilities in managing changes effectively, while ManageEngine ServiceDesk Plus MSP, although strong, does not provide a specific score for this feature.
- Reviewers mention that ManageEngine ServiceDesk Plus MSP shines in Ticket Prioritization, scoring 9.3, which helps teams focus on critical issues first, whereas OpenText SMAX scores 8.2 in this area, suggesting it may not prioritize tickets as effectively.
- G2 users highlight that OpenText SMAX offers superior Incident Management features, particularly in Automating Ticket Routing with a score of 8.6, which streamlines the process, while ManageEngine's ticket notifications score slightly higher at 8.9, indicating a more effective communication system for updates.
- Users on G2 report that the Knowledge Base integration in OpenText SMAX, scoring 8.3, is more seamless compared to ManageEngine ServiceDesk Plus MSP, which scores 6.7, suggesting that users may find it easier to access relevant information when using SMAX.
- Reviewers mention that the Administration Console in ManageEngine ServiceDesk Plus MSP scores 8.7, indicating a user-friendly interface for managing settings, while OpenText SMAX's administration features are less emphasized, suggesting potential complexity in navigation.
- Users say that the overall quality of support is rated higher in ManageEngine ServiceDesk Plus MSP at 8.3 compared to OpenText SMAX's 7.9, indicating that users may experience more responsive and helpful support with ManageEngine.
Manageengine helps us not have to reset passwords
ManageEngine ServiceDesk Plus has horrible customer support, as they outsource all of their support to a foreign country. It is always very difficult to get proper & timely support for this product (and others made by ZoHo Corp).
Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...
Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...
Manageengine helps us not have to reset passwords
Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...
ManageEngine ServiceDesk Plus has horrible customer support, as they outsource all of their support to a foreign country. It is always very difficult to get proper & timely support for this product (and others made by ZoHo Corp).
Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...
