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Compare ManageEngine Remote Access Plus and Zoho Assist 
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At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (70.4% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ManageEngine Remote Access Plus
Star Rating
(31)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ManageEngine Remote Access PlusZoho Assist
Star Rating
(614)4.6 out of 5
Market Segments
Small-Business (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Assist excels in its "Remote Control" feature, scoring 9.6, which allows for seamless access to remote devices, while ManageEngine Remote Access Plus also performs well but slightly lower at 9.0.
- Reviewers mention that the "File Sharing" capability in ManageEngine Remote Access Plus is rated higher at 9.4 compared to Zoho Assist's 8.6, indicating a more robust file transfer experience.
- G2 users highlight that Zoho Assist's "Ease of Setup" and "Ease of Admin" both score 9.3, making it particularly user-friendly for small businesses, while ManageEngine's scores are slightly lower at 9.1 for Ease of Admin.
- Users on G2 appreciate the "Multi-Monitor Support" in ManageEngine Remote Access Plus, which scores 9.0, providing better functionality for users with multiple screens compared to Zoho Assist's 8.5.
- Reviewers say that the "Session Recording" feature is well-received in both products, but ManageEngine Remote Access Plus edges out with a score of 8.7 compared to Zoho Assist's 8.2, indicating a preference for ManageEngine in this area.
- Users report that Zoho Assist's "Product Direction" is positively viewed at 9.2, suggesting a strong commitment to future improvements, while ManageEngine Remote Access Plus has an even higher score of 9.6, indicating a more favorable outlook from its users.
Pricing
Entry-Level Pricing
ManageEngine Remote Access Plus
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ManageEngine Remote Access Plus
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
27
9.2
506
Ease of Use
9.0
28
9.3
515
Ease of Setup
9.2
24
9.3
431
Ease of Admin
9.0
24
9.3
382
Quality of Support
9.0
26
8.9
426
Has the product been a good partner in doing business?
9.0
23
9.2
370
Product Direction (% positive)
9.6
29
9.3
499
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.8
43
Not enough data
8.4
44
Not enough data
7.7
43
Conferencing Options
Not enough data
7.7
44
Not enough data
7.4
46
Not enough data
7.2
46
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
16
9.2
189
9.1
16
8.5
186
8.8
14
8.3
171
9.1
15
9.3
188
9.0
15
8.5
175
9.1
16
8.6
176
Maintenance
9.3
16
8.6
178
8.7
13
8.2
160
Communication
8.9
16
8.5
175
8.2
12
7.3
145
8.3
11
7.1
146
8.5
11
7.9
147
Security
9.1
13
8.7
154
9.1
13
8.8
152
Device Support
8.3
12
8.3
161
8.8
13
8.9
173
8.6
14
8.8
166
Performance
8.7
14
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
18
Feature Not Available
8.8
17
8.2
186
9.1
17
8.1
188
8.7
18
8.1
171
8.7
15
8.1
171
9.1
17
9.2
213
9.3
17
8.5
199
Platform
8.9
16
8.7
196
Feature Not Available
8.3
184
Feature Not Available
Feature Not Available
9.3
19
9.2
207
Security
Feature Not Available
Feature Not Available
9.0
19
Feature Not Available
8.8
17
8.3
159
Categories
Categories
Shared Categories
ManageEngine Remote Access Plus and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
ManageEngine Remote Access Plus has no unique categories
Reviews
Reviewers' Company Size
ManageEngine Remote Access Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.7%
Computer & Network Security
16.7%
Real Estate
6.7%
Computer Software
6.7%
Automotive
6.7%
Other
36.7%
Information Technology and Services
25.9%
Computer & Network Security
7.5%
Computer Software
6.3%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
Discussions
ManageEngine Remote Access Plus has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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