Compare ManageEngine Remote Access Plus and Zoho Assist 
At a Glance
Market Segments
Small-Business (51.6% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ManageEngine Remote Access Plus
Star Rating
(33)4.4 out of 5
Market Segments
Small-Business (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ManageEngine Remote Access PlusZoho Assist
Star Rating
(660)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user experience, with a high satisfaction score reflecting its intuitive interface and ease of setup. Users appreciate how quickly they can establish remote connections, often noting that the setup process requires minimal technical know-how, making it accessible for all skill levels.
- According to verified reviews, ManageEngine Remote Access Plus offers solid performance, particularly for users who value integration with Active Directory for deployment. Reviewers highlight its web interface and the tool's overall performance as significant advantages, especially for those working remotely.
- Users say that Zoho Assist stands out for its reliability, even in low bandwidth situations. Many users have praised the fast and dependable remote connections, which enhance productivity during remote sessions, a feature that is particularly beneficial for small businesses.
- Reviewers mention that while ManageEngine Remote Access Plus has a good implementation process, it struggles to match the overall satisfaction levels of Zoho Assist. Users have noted that although it is an improvement over previous tools, it still lacks some of the advanced features that make Zoho Assist a preferred choice.
- G2 reviewers highlight that Zoho Assist's features like unattended access and file transfer are particularly well-received, with users finding these functionalities essential for efficient remote support. The ability to run commands on remote devices while accessing live analytics adds to its appeal.
- According to recent feedback, ManageEngine Remote Access Plus is recognized for its cost-effectiveness and ease of implementation, which can be a significant factor for small businesses. However, it faces challenges in user satisfaction compared to Zoho Assist, which consistently receives higher ratings across various metrics.
Pricing
Entry-Level Pricing
ManageEngine Remote Access Plus
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ManageEngine Remote Access Plus
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
9.0
28
9.2
545
Ease of Use
9.0
29
9.3
557
Ease of Setup
9.1
25
9.3
473
Ease of Admin
8.9
25
9.3
413
Quality of Support
9.0
27
8.9
458
Has the product been a good partner in doing business?
9.0
24
9.2
399
Product Direction (% positive)
9.6
30
9.3
540
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
16
9.3
217
9.1
16
8.5
198
8.8
14
8.3
174
9.1
15
9.3
208
9.0
15
8.5
178
9.1
16
8.6
184
Maintenance
9.3
16
8.6
184
8.7
13
8.2
164
Communication
8.9
16
8.5
182
8.2
12
7.3
148
8.3
11
7.1
150
8.5
11
7.9
149
Security
9.1
13
8.7
160
9.1
13
8.7
154
Device Support
8.3
12
8.3
167
8.8
13
8.9
176
8.6
14
8.8
170
Performance
8.7
14
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
18
Feature Not Available
8.8
18
8.3
193
9.1
17
8.1
193
8.7
18
8.1
175
8.7
15
8.2
175
9.2
18
9.2
221
9.3
17
8.5
205
Platform
8.9
16
8.7
201
Feature Not Available
8.3
190
Feature Not Available
Feature Not Available
9.3
19
9.2
216
Security
Feature Not Available
Feature Not Available
9.0
20
Feature Not Available
8.8
17
8.4
163
Categories
Categories
Shared Categories
ManageEngine Remote Access Plus and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
ManageEngine Remote Access Plus has no unique categories
Reviews
Reviewers' Company Size
ManageEngine Remote Access Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer & Network Security
16.1%
Real Estate
6.5%
Automotive
6.5%
Computer Software
6.5%
Other
38.7%
Information Technology and Services
26.1%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.1%
Alternatives
Discussions
ManageEngine Remote Access Plus has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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