# ManageEngine Remote Access Plus vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user experience, with a high satisfaction score reflecting its intuitive interface and ease of setup. Users appreciate how quickly they can establish remote connections, often noting that the setup process requires minimal technical know-how, making it accessible for all skill levels.
- **According to verified reviews** , ManageEngine Remote Access Plus offers solid performance, particularly for users who value integration with Active Directory for deployment. Reviewers highlight its web interface and the tool's overall performance as significant advantages, especially for those working remotely.
- **Users say** that Zoho Assist stands out for its reliability, even in low bandwidth situations. Many users have praised the fast and dependable remote connections, which enhance productivity during remote sessions, a feature that is particularly beneficial for small businesses.
- **Reviewers mention** that while ManageEngine Remote Access Plus has a good implementation process, it struggles to match the overall satisfaction levels of Zoho Assist. Users have noted that although it is an improvement over previous tools, it still lacks some of the advanced features that make Zoho Assist a preferred choice.
- **G2 reviewers highlight** that Zoho Assist's features like unattended access and file transfer are particularly well-received, with users finding these functionalities essential for efficient remote support. The ability to run commands on remote devices while accessing live analytics adds to its appeal.
- **According to recent feedback** , ManageEngine Remote Access Plus is recognized for its cost-effectiveness and ease of implementation, which can be a significant factor for small businesses. However, it faces challenges in user satisfaction compared to Zoho Assist, which consistently receives higher ratings across various metrics.



| | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 34 | 687 | 
| **Largest Market Segment** | Small-Business (53.1% of reviews) | Small-Business (71.6% of reviews) | 
| **Entry Level Price** | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### ManageEngine Remote Access Plus

Pros:
- Automation (3 reviews)
- Deployment Ease (3 reviews)

Cons:
- Feature Limitations (2 reviews)
- Slow Performance (2 reviews)

### Zoho Assist

Pros:
- Ease of Use (143 reviews)
- Remote Access (98 reviews)

Cons:
- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.0 (29 reviews) | 9.2 (567 reviews) | 
  | **Ease of Use** | 9.0 (30 reviews) | 9.3 (580 reviews) | 
  | **Ease of Setup** | 9.0 (26 reviews) | 9.3 (497 reviews) | 
  | **Ease of Admin** | 8.9 (25 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 9.0 (28 reviews) | 9.0 (477 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (24 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 9.6 (31 reviews) | 9.3 (556 reviews) | 

---
## Pricing

### ManageEngine Remote Access Plus

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine Remote Access Plus** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine Remote Access Plus** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 53 |

#### Presenter Tools

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.7 (46 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine Remote Access Plus** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine Remote Access Plus** | 8.8/10 | 17 |
| **Zoho Assist** | 8.5/10 | 262 |

#### Administration

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.1 (16 reviews) | 9.3 (228 reviews) | 
| **File Sharing** | 9.1 (16 reviews) | 8.6 (198 reviews) | 
| **Session Recording** | 8.8 (14 reviews) | 8.3 (172 reviews) | 
| **Unattended Remote Access** | 9.1 (15 reviews) | 9.4 (221 reviews) | 
| **Multi - Session Handling** | 9.0 (15 reviews) | 8.5 (178 reviews) | 
| **Multi-Monitor Support** | 9.1 (16 reviews) | 8.7 (183 reviews) | 

#### Maintenance

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 9.3 (16 reviews) | 8.6 (184 reviews) | 
| **Remote Printing** | 8.7 (13 reviews) | 8.2 (163 reviews) | 

#### Communication 

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Text Chat** | 8.9 (16 reviews) | 8.5 (180 reviews) | 
| **VoIP** | 8.2 (12 reviews) | 7.3 (146 reviews) | 
| **Video Conference Call** | 8.3 (11 reviews) | 7.1 (148 reviews) | 
| **Screen Annotations** | 8.5 (11 reviews) | 7.9 (147 reviews) | 

#### Security

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 9.1 (13 reviews) | 8.7 (160 reviews) | 
| **Compliance** | 9.1 (13 reviews) | 8.8 (152 reviews) | 

#### Device Support

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 8.3 (12 reviews) | 8.3 (168 reviews) | 
| **Multi-Platform Support** | 8.8 (13 reviews) | 8.9 (178 reviews) | 
| **Cross-Platform** | 8.6 (14 reviews) | 8.8 (171 reviews) | 

#### Performance

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Reporting** | 8.7 (14 reviews) | 8.4 (163 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine Remote Access Plus** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine Remote Access Plus** | 9.0/10 | 21 |
| **Zoho Assist** | 8.5/10 | 260 |

#### Administration

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Usage Information** | 8.9 (19 reviews) | Feature Not Available | 
| **Integrations** | 8.9 (19 reviews) | 8.3 (195 reviews) | 
| **Diagnostics** | 9.1 (17 reviews) | 8.2 (194 reviews) | 
| **Session Recording** | 8.8 (19 reviews) | 8.1 (176 reviews) | 
| **Session Transfer** | 8.8 (16 reviews) | 8.2 (175 reviews) | 
| **Unattended Access** | 9.2 (19 reviews) | 9.2 (224 reviews) | 
| **File Sharing** | 9.4 (18 reviews) | 8.6 (208 reviews) | 

#### Platform

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 8.9 (16 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | Feature Not Available | 8.3 (190 reviews) | 
| **Remote Device Control** | 9.3 (20 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Device Management** | 8.9 (21 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.8 (17 reviews) | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


**Unique to Zoho Assist (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | ManageEngine Remote Access Plus | Zoho Assist | 
|---|---|---|
| **Small-Business** | 53.1% | 71.6% | 
| **Mid-Market** | 37.5% | 23.2% | 
| **Enterprise** | 9.4% | 5.3% | 

### By Industry

#### ManageEngine Remote Access Plus

- **Information Technology and Services:** 25.0%
- **Computer & Network Security:** 15.6%
- **Real Estate:** 6.3%
- **Automotive:** 6.3%
- **Computer Software:** 6.3%
- **Accounting:** 3.1%
- **Banking:** 3.1%
- **Computer Networking:** 3.1%
- **Education Management:** 3.1%
- **Entertainment:** 3.1%
- **Other:** 25.0%

#### Zoho Assist

- **Information Technology and Services:** 26.6%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.7%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to ManageEngine Remote Access Plus

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (404 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)

---
## Top Discussions

### ManageEngine Remote Access Plus

No discussions available for this product.

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/manageengine-remote-access-plus-vs-zoho-assist)