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Compare ManageEngine Remote Access Plus and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (51.6% of reviews)
Small-Business (70.9% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ManageEngine Remote Access Plus
Star Rating
(33)4.4 out of 5
Market Segments
Small-Business (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ManageEngine Remote Access PlusZoho Assist
Star Rating
(635)4.6 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user satisfaction, boasting a significantly higher G2 Score compared to ManageEngine Remote Access Plus. Users appreciate its user-friendly interface and the ability to quickly assist others, with one reviewer noting they can connect to a user's machine in just 10 seconds.
- According to verified reviews, Zoho Assist's implementation process is praised for its simplicity and effectiveness, making it easy for users to get started. In contrast, while ManageEngine Remote Access Plus also receives positive feedback for its simple implementation, it lacks the same level of enthusiasm seen in Zoho Assist's reviews.
- Users say that Zoho Assist strikes a great balance between powerful features and simplicity, with functionalities like file transfer, multi-monitor navigation, and unattended access working seamlessly. This level of integration is often highlighted as a key advantage over ManageEngine Remote Access Plus, which, while functional, does not receive the same level of acclaim for its feature set.
- Reviewers mention that both products offer solid support, but Zoho Assist's quality of support is slightly lower than ManageEngine Remote Access Plus. Users of ManageEngine appreciate its agent integration with Active Directory for easy deployment, which is a notable strength in environments that rely heavily on GPO.
- G2 reviewers highlight that Zoho Assist is particularly favored by small businesses, with 70.5% of its reviews coming from this segment. This suggests that its features and pricing structure are well-aligned with the needs of smaller organizations, while ManageEngine Remote Access Plus has a smaller proportion of small business users at 53.3%.
- According to recent user feedback, Zoho Assist's overall performance and feature set are viewed as superior, with users frequently mentioning its security measures and ease of use. In contrast, while ManageEngine Remote Access Plus is seen as a cost-effective alternative, it does not generate the same level of excitement or satisfaction among its users.
Pricing
Entry-Level Pricing
ManageEngine Remote Access Plus
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ManageEngine Remote Access Plus
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
9.0
28
9.2
523
Ease of Use
9.0
29
9.3
534
Ease of Setup
9.1
25
9.3
450
Ease of Admin
8.9
25
9.3
395
Quality of Support
9.0
27
8.9
442
Has the product been a good partner in doing business?
9.0
24
9.2
382
Product Direction (% positive)
9.6
30
9.3
518
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
46
Not enough data
6.9
44
Not enough data
8.4
45
Not enough data
7.8
44
Conferencing Options
Not enough data
7.8
45
Not enough data
7.4
47
Not enough data
7.3
47
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
16
9.2
197
9.1
16
8.5
192
8.8
14
8.3
174
9.1
15
9.3
199
9.0
15
8.5
178
9.1
16
8.6
182
Maintenance
9.3
16
8.6
181
8.7
13
8.2
163
Communication
8.9
16
8.5
179
8.2
12
7.3
147
8.3
11
7.1
147
8.5
11
7.8
148
Security
9.1
13
8.7
157
9.1
13
8.8
154
Device Support
8.3
12
8.3
162
8.8
13
8.9
174
8.6
14
8.8
168
Performance
8.7
14
8.4
161
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
18
Feature Not Available
8.8
18
8.3
190
9.1
17
8.1
191
8.7
18
8.1
173
8.7
15
8.1
173
9.2
18
9.2
220
9.3
17
8.5
204
Platform
8.9
16
8.7
200
Feature Not Available
8.3
188
Feature Not Available
Feature Not Available
9.3
19
9.2
212
Security
Feature Not Available
Feature Not Available
9.0
20
Feature Not Available
8.8
17
8.3
162
Categories
Categories
Shared Categories
ManageEngine Remote Access Plus and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
ManageEngine Remote Access Plus has no unique categories
Reviews
Reviewers' Company Size
ManageEngine Remote Access Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer & Network Security
16.1%
Real Estate
6.5%
Computer Software
6.5%
Automotive
6.5%
Other
38.7%
Information Technology and Services
26.6%
Computer & Network Security
7.2%
Computer Software
6.1%
Retail
2.5%
Computer Networking
2.5%
Other
55.1%
Alternatives
Discussions
ManageEngine Remote Access Plus has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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