# ManageEngine SupportCenter Plus vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ManageEngine SupportCenter Plus. Users appreciate its comprehensive features, such as the ability to automate repetitive tasks, which streamlines ticket management and enhances productivity.
- **Users say** that Zoho Desk's implementation process is intuitive and efficient, with many highlighting the onboarding wizard that simplifies setup. In contrast, while ManageEngine SupportCenter Plus is noted for its ease of use, it lacks the same level of recent user engagement, which may affect the reliability of its feedback.
- **Reviewers mention** that Zoho Desk provides a robust live chat feature, allowing for real-time customer interactions. This flexibility in communication is a standout aspect, whereas ManageEngine SupportCenter Plus, while praised for its customer support, does not offer the same level of interactive features.
- **According to verified reviews** , Zoho Desk's ticket automation capabilities are a game-changer, enabling users to automatically route tickets and prioritize requests based on predefined rules. This feature is particularly beneficial for small businesses looking to optimize their support processes, unlike ManageEngine SupportCenter Plus, which, while functional, does not match this level of automation.
- **Users highlight** that Zoho Desk's reporting and dashboard functionalities are highly regarded, providing valuable insights into support performance. In comparison, ManageEngine SupportCenter Plus offers reporting features but lacks the depth and user-friendly interface that Zoho Desk provides, making it less appealing for data-driven decision-making.
- **Reviewers appreciate** Zoho Desk's customization options, which allow businesses to tailor workflows to their specific needs. This adaptability is a significant advantage over ManageEngine SupportCenter Plus, where users have noted limitations in customization that can hinder their ability to meet unique operational requirements.



| | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Star Rating** | 3.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 12 | 7,590 | 
| **Largest Market Segment** | Mid-Market (41.7% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### ManageEngine SupportCenter Plus

**Not enough data**

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

---
## Ratings Comparison
| Rating | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 7.5 (10 reviews) | 8.7 (6102 reviews) | 
  | **Ease of Use** | 8.3 (10 reviews) | 8.5 (6182 reviews) | 
  | **Ease of Setup** | Not enough data | 8.1 (5454 reviews) | 
  | **Ease of Admin** | Not enough data | 8.3 (4932 reviews) | 
  | **Quality of Support** | 7.0 (9 reviews) | 8.3 (5487 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 7.7 (10 reviews) | 8.9 (5826 reviews) | 

---
## Pricing

### ManageEngine SupportCenter Plus

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | 7.3/10 | 8 |
| **Zoho Desk** | 8.1/10 | 4337 |

#### Ticket and Case Management

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (7 reviews) | 8.7 (3484 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.1 (8 reviews) | 8.5 (3381 reviews) ✓ Verified | 
| **Workflow** | 7.7 (8 reviews) | 8.4 (3209 reviews) ✓ Verified | 
| **Response Automation** | 7.9 (8 reviews) | 8.3 (2964 reviews) ✓ Verified | 
| **SLA Management** | 7.7 (8 reviews) | 8.2 (2693 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.3 (8 reviews) | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.1 (8 reviews) | 8.5 (2947 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 6.3 (8 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 6.5 (8 reviews) | 7.4 (970 reviews) | 
| **AI Text Summarization** | 6.5 (8 reviews) | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (358 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (361 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (358 reviews) | 

#### Communication Channels

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.3 (8 reviews) | 8.3 (2880 reviews) ✓ Verified | 
| **Email to Case** | 7.7 (8 reviews) | 8.6 (3131 reviews) ✓ Verified | 
| **Chat/Live Support** | 6.7 (8 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 5.6 (8 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 5.2 (8 reviews) | 7.8 (1929 reviews) ✓ Verified | 

#### Platform

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 6.5 (8 reviews) | 8.1 (2306 reviews) ✓ Verified | 
| **Customization ** | 7.5 (8 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (8 reviews) | 8.4 (2861 reviews) ✓ Verified | 
| **Integration** | 6.3 (8 reviews) | 8.2 (2363 reviews) ✓ Verified | 
| **Reporting** | 7.9 (8 reviews) | 8.3 (2852 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (8 reviews) | 8.4 (2988 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 376 |

#### Administration

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (345 reviews) | 

#### Knowledge Management

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Customization ** | 7.5 (8 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 8.0/10 | 1874 |

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1513 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (1470 reviews) | 
| **Community Forums** | Not enough data | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine SupportCenter Plus** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to Zoho Desk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ManageEngine SupportCenter Plus | Zoho Desk | 
|---|---|---|
| **Small-Business** | 16.7% | 72.8% | 
| **Mid-Market** | 41.7% | 23.6% | 
| **Enterprise** | 41.7% | 3.6% | 

### By Industry

#### ManageEngine SupportCenter Plus

- **Information Technology and Services:** 33.3%
- **Government Administration:** 16.7%
- **Computer & Network Security:** 16.7%
- **Manufacturing:** 8.3%
- **Public Policy:** 8.3%
- **Marketing and Advertising:** 8.3%
- **Food Production:** 8.3%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.8%

---
## Alternatives

### Alternatives to ManageEngine SupportCenter Plus

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3503 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

---
## Top Discussions

### ManageEngine SupportCenter Plus

- Title: [What is ManageEngine SupportCenter Plus used for?](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) — 1 comment
  > **Top comment:** "HelpDesk ticketing solution"

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/manageengine-manageengine-supportcenter-plus-vs-zoho-desk)