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At a Glance
Market Segments
Mid-Market (41.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
ManageEngine SupportCenter Plus
Star Rating
(12)3.6 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine SupportCenter PlusZoho Desk
Star Rating
(7,114)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in its ticket creation user experience, scoring 8.7, while ManageEngine SupportCenter Plus received a higher score of 9.0 in the same category. Reviewers mention that the intuitive interface of Zoho Desk makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Zoho Desk's SLA Management feature is rated at 8.3, indicating a strong capability in managing service level agreements, whereas ManageEngine SupportCenter Plus scored lower at 7.7. Users on G2 appreciate the clarity and automation provided by Zoho Desk in tracking SLA compliance.
- Users say that the multi-channel coverage in Zoho Desk, with a score of 8.3, is robust, particularly in email and live chat support, while ManageEngine SupportCenter Plus has lower ratings in these areas, especially with chat/live support at 6.7. Reviewers highlight the seamless integration of various communication channels in Zoho Desk.
- G2 users report that Zoho Desk's knowledge base feature is rated at 8.7, which is significantly higher than ManageEngine SupportCenter Plus's score of 6.3. Reviewers mention that the comprehensive and easily searchable articles in Zoho Desk enhance the self-service experience for customers.
- Users report that Zoho Desk's performance and reliability score of 8.6 outshines ManageEngine SupportCenter Plus, which lacks in this area. Reviewers mention that Zoho Desk's consistent uptime and fast response times contribute to a better overall user experience.
- Reviewers mention that Zoho Desk's automation capabilities, particularly in response automation, scored 8.4, while ManageEngine SupportCenter Plus scored 7.9. Users on G2 appreciate how Zoho Desk automates repetitive tasks, allowing support teams to focus on more complex issues.
Pricing
Entry-Level Pricing
ManageEngine SupportCenter Plus
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
ManageEngine SupportCenter Plus
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
7.5
10
8.7
5,650
Ease of Use
8.3
10
8.5
5,728
Ease of Setup
Not enough data
8.1
5,003
Ease of Admin
Not enough data
8.3
4,711
Quality of Support
7.0
9
8.3
5,081
Has the product been a good partner in doing business?
Not enough data
8.4
4,252
Product Direction (% positive)
7.7
10
8.9
5,416
Features by Category
Ticket and Case Management
9.0
7
8.6
3310
|
Verified
8.1
8
8.5
3286
|
Verified
7.7
8
8.3
3058
|
Verified
7.9
8
8.3
2911
|
Verified
7.7
8
8.2
2624
|
Verified
7.3
8
8.4
2905
|
Verified
8.1
8
8.5
2911
|
Verified
6.3
8
8.3
2498
|
Verified
Generative AI
6.5
8
7.4
960
6.5
8
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
354
Communication Channels
8.3
8
8.3
2851
|
Verified
7.7
8
8.6
3069
|
Verified
6.7
8
8.2
2381
|
Verified
5.6
8
8.0
2144
|
Verified
5.2
8
7.8
1906
|
Verified
Platform
6.5
8
8.1
2277
|
Verified
7.5
8
8.2
2724
|
Verified
8.8
8
8.4
2823
|
Verified
6.3
8
8.1
2238
|
Verified
7.9
8
8.2
2783
|
Verified
7.9
8
8.4
2940
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
321
Not enough data
8.2
315
Not enough data
8.2
320
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
441
Not enough data
8.3
434
Reporting
Not enough data
8.3
428
Not enough data
8.2
414
Not enough data
8.3
421
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.5
8
8.2
2724
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
ManageEngine SupportCenter Plus and Zoho Desk are categorized as Help Desk
Unique Categories
ManageEngine SupportCenter Plus has no unique categories
Reviews
Reviewers' Company Size
ManageEngine SupportCenter Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Government Administration
16.7%
Computer & Network Security
16.7%
Manufacturing
8.3%
Public Policy
8.3%
Other
16.7%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
ManageEngine SupportCenter Plus has no more discussions with answers
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2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
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