Compare ManageEngine SupportCenter Plus and Zoho Desk 
At a Glance
Market Segments
Mid-Market (41.7% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
ManageEngine SupportCenter Plus
Star Rating
(12)3.6 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine SupportCenter PlusZoho Desk
Star Rating
(7,447)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, boasting a high overall score that reflects its ease of use and effective organization features. Users appreciate the drag-and-drop interface that saves time and enhances productivity, making it a favorite among small businesses.
- According to verified reviews, ManageEngine SupportCenter Plus is recognized for its ease of implementation and robust customer support. Users have noted that it is straightforward to set up and integrates well into existing workflows, which can be a significant advantage for mid-market organizations.
- Users say that Zoho Desk provides a superior ticket management experience, with features like multiple options for actioning tickets and the ability to manage threads effectively. This flexibility helps teams streamline their communication and resolve issues more efficiently.
- Reviewers mention that while ManageEngine SupportCenter Plus offers a variety of features, it sometimes lacks the depth of customization that users desire. This can lead to challenges in adapting the software to specific organizational needs, as highlighted by some users who seek more tailored solutions.
- G2 reviewers highlight that Zoho Desk's quality of support is notably higher, with users rating it positively for responsiveness and helpfulness. This level of support is crucial for businesses that rely on timely assistance to maintain their operations.
- According to recent feedback, ManageEngine SupportCenter Plus is praised for its custom reporting capabilities, which users find beneficial for tracking performance metrics. However, the overall lack of recent reviews suggests that it may not be keeping pace with evolving user expectations compared to Zoho Desk.
Pricing
Entry-Level Pricing
ManageEngine SupportCenter Plus
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
ManageEngine SupportCenter Plus
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
7.5
10
8.7
5,969
Ease of Use
8.3
10
8.5
6,049
Ease of Setup
Not enough data
8.1
5,322
Ease of Admin
Not enough data
8.3
4,927
Quality of Support
7.0
9
8.3
5,364
Has the product been a good partner in doing business?
Not enough data
8.4
4,455
Product Direction (% positive)
7.7
10
8.9
5,719
Features by Category
Ticket and Case Management
9.0
7
8.6
3441
|
Verified
8.1
8
8.5
3356
|
Verified
7.7
8
8.3
3163
|
Verified
7.9
8
8.3
2951
|
Verified
7.7
8
8.2
2680
|
Verified
7.3
8
8.4
2916
|
Verified
8.1
8
8.5
2933
|
Verified
6.3
8
8.3
2525
|
Verified
Generative AI
6.5
8
7.4
967
6.5
8
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
8.3
8
8.3
2876
|
Verified
7.7
8
8.6
3118
|
Verified
6.7
8
8.2
2419
|
Verified
5.6
8
8.0
2162
|
Verified
5.2
8
7.8
1923
|
Verified
Platform
6.5
8
8.1
2306
|
Verified
7.5
8
8.2
2750
|
Verified
8.8
8
8.4
2853
|
Verified
6.3
8
8.2
2314
|
Verified
7.9
8
8.2
2832
|
Verified
7.9
8
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
7.5
8
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine SupportCenter Plus and Zoho Desk are categorized as Help Desk
Unique Categories
ManageEngine SupportCenter Plus has no unique categories
Reviews
Reviewers' Company Size
ManageEngine SupportCenter Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Government Administration
16.7%
Computer & Network Security
16.7%
Manufacturing
8.3%
Public Policy
8.3%
Other
16.7%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
ManageEngine SupportCenter Plus has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
