Users report that OpenText ArcSight ESM excels in Activity Monitoring with a score of 9.0, indicating robust capabilities in tracking user activities across networks, while ManageEngine Log360, although strong, has a slightly lower focus on this area.
Reviewers mention that ManageEngine Log360 shines in Ease of Use with a score of 9.4, making it more accessible for teams without extensive technical expertise, whereas OpenText ArcSight ESM has a lower score of 7.9, suggesting a steeper learning curve.
G2 users highlight that ManageEngine Log360 offers superior Quality of Support with a score of 9.4, which is significantly higher than OpenText ArcSight ESM's score of 6.7, indicating that users may find more responsive and helpful support with Log360.
Users on G2 report that OpenText ArcSight ESM has a strong focus on Incident Reporting with a score of 8.9, providing detailed insights and analytics, while ManageEngine Log360, although competent, does not match this level of depth in reporting.
Reviewers mention that ManageEngine Log360's Ease of Setup is rated at 9.2, making it a more straightforward choice for organizations looking to implement quickly, compared to OpenText ArcSight ESM's lower score of 6.3, which may require more time and resources to configure.
Users say that OpenText ArcSight ESM's Product Direction score of 6.8 reflects some concerns about its future development, while ManageEngine Log360's higher score of 8.5 suggests a more positive outlook on ongoing improvements and feature enhancements.
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