Compare ManageEngine Endpoint Central and Zoho Assist 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
Free
$0 1 Remote Support Technician and 5 Unattended Computers
ManageEngine Endpoint Central
Star Rating
(1,072)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansZoho Assist
Star Rating
(661)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ManageEngine Endpoint Central excels in providing a comprehensive suite of features, including OS deployment, software deployment, and patch management. Users appreciate having a single tool that integrates multiple functionalities, which streamlines their IT management processes.
- Users say that Zoho Assist stands out for its ease of use and quick setup, with many noting that it can be configured in just a few minutes without requiring extensive technical knowledge. This makes it particularly appealing for small businesses looking for a straightforward remote support solution.
- Reviewers mention that while ManageEngine Endpoint Central offers robust support options, some users have experienced challenges with configuration. However, they also highlight the quick response times from support staff, which helps mitigate these issues.
- According to verified reviews, Zoho Assist is praised for its reliable remote connections, even in low bandwidth situations. Users appreciate features like unattended access and file transfer, which enhance the overall remote support experience.
- G2 reviewers highlight that ManageEngine Endpoint Central is particularly well-suited for mid-market organizations, providing a wide range of modules that cater to diverse IT needs. This versatility is a significant advantage for larger teams managing multiple endpoints.
- Users report that Zoho Assist's clean interface and useful data analytics features provide valuable insights into device performance, making it easier for support teams to monitor and manage remote connections effectively.
Pricing
Entry-Level Pricing
ManageEngine Endpoint Central
Free Edition
Free
Free upto 25 endpoints
- Onboarding and Enrollment
- Device Provisioning
- Two Factor Authentication
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ManageEngine Endpoint Central
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
8.8
906
9.2
546
Ease of Use
8.7
945
9.3
558
Ease of Setup
8.6
860
9.3
474
Ease of Admin
8.8
849
9.3
413
Quality of Support
8.4
848
8.9
459
Has the product been a good partner in doing business?
8.9
813
9.2
399
Product Direction (% positive)
9.3
892
9.3
541
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
Scope
8.5
277
Not enough data
8.6
289
Not enough data
Security
8.6
295
Not enough data
8.2
278
Not enough data
8.0
257
Not enough data
Management
8.4
277
Not enough data
8.6
287
Not enough data
8.7
280
Not enough data
8.7
273
Not enough data
8.1
247
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.9
29
Not enough data
7.8
23
Not enough data
7.6
22
Not enough data
7.0
21
Not enough data
7.2
23
Not enough data
7.7
24
Not enough data
7.5
22
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.4
25
Not enough data
8.8
27
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
218
Not enough data
8.5
198
Not enough data
8.3
174
Not enough data
9.3
208
Not enough data
8.5
178
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
182
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.3
167
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
309
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.5
322
Not enough data
Platform
7.7
309
Not enough data
8.7
377
Not enough data
8.2
324
Not enough data
8.6
365
Not enough data
8.1
330
Not enough data
Security
8.1
330
Not enough data
9.0
388
Not enough data
7.2
299
Not enough data
8.2
334
Not enough data
7.8
308
Not enough data
Agentic AI - Enterprise IT Management
6.7
9
Not enough data
7.0
9
Not enough data
8.0
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
7.4
9
Not enough data
7.8
9
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
8.3
193
Not enough data
8.1
193
Not enough data
8.1
175
Not enough data
8.2
175
Not enough data
9.2
221
Not enough data
8.5
205
Platform
Not enough data
8.7
201
Not enough data
8.3
190
Not enough data
Feature Not Available
Not enough data
9.2
216
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
163
Categories
Categories
Shared Categories
ManageEngine Endpoint Central and Zoho Assist are categorized as ServiceNow Store Apps
Unique Categories
ManageEngine Endpoint Central is categorized as Unified Endpoint Management (UEM), Endpoint Management, Endpoint Protection Platforms, Patch Management, Antivirus, and Enterprise IT Management
Reviews
Reviewers' Company Size
ManageEngine Endpoint Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.9%
Financial Services
6.4%
Hospital & Health Care
4.6%
Manufacturing
4.5%
Banking
4.5%
Other
65.1%
Information Technology and Services
26.2%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.0%
Alternatives
Discussions
What is Zoho ManageEngine Desktop Central?
3 Comments
MS
ManageEngine Endpoint Central is complete endpoint management tool which offer, Patch Management, Software installation/uninstallation, inventory management,...Read more
Why Remote Control system is weak like that .
1 Comment
B
İt not running ... Every time winshock errorRead more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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