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Compare ManageEngine Endpoint Central and ServiceNow IT Operations Management 
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At a Glance
Market Segments
Mid-Market (66.1% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
$0 Suitable for SMBs
No pricing available
ManageEngine Endpoint Central
Star Rating
(1,024)4.5 out of 5
Market Segments
Mid-Market (66.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Suitable for SMBs
Browse all 4 pricing plansServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine Endpoint Central excels in Patch Management, scoring 9.0, with reviewers mentioning its ability to automate patch deployment effectively, which is crucial for maintaining security across endpoints. In contrast, ServiceNow IT Operations Management scores 8.4 in this area, with users noting that while it offers patch management, it may not be as streamlined as ManageEngine's solution.
- Reviewers mention that ServiceNow IT Operations Management shines in Workflow Management, achieving a score of 8.9. Users appreciate its robust capabilities for automating IT processes, whereas ManageEngine Endpoint Central scores lower at 7.7, with some users indicating that its workflow features are less comprehensive.
- Users on G2 highlight the superior Disaster Recovery capabilities of ServiceNow IT Operations Management, which scores 8.3 compared to ManageEngine Endpoint Central's 7.2. Reviewers note that ServiceNow provides more integrated solutions for disaster recovery planning and execution, making it a better choice for enterprises focused on resilience.
- Reviewers mention that ManageEngine Endpoint Central offers a more user-friendly experience, scoring 8.6 in Ease of Use, while ServiceNow IT Operations Management scores 8.2. Users appreciate the intuitive interface of ManageEngine, which simplifies endpoint management tasks, making it particularly suitable for mid-market companies.
- G2 users report that both products have a strong Product Direction, with both scoring 9.3. However, reviewers mention that ManageEngine Endpoint Central is particularly responsive to user feedback, often implementing requested features quickly, which enhances user satisfaction.
- Users say that ManageEngine Endpoint Central provides excellent Remote Access features, scoring 8.8, with reviewers highlighting its seamless remote control capabilities. In comparison, ServiceNow IT Operations Management scores 8.3, with some users indicating that while it offers remote access, it may not be as efficient as ManageEngine's dedicated tools.
Pricing
Entry-Level Pricing
ManageEngine Endpoint Central
Free Edition
$0
Suitable for SMBs
Fully functional - For up to 25 computers and 25 mobile devices
ServiceNow IT Operations Management
No pricing availableFree Trial
ManageEngine Endpoint Central
Free Trial is available
ServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.8
874
8.7
74
Ease of Use
8.7
910
8.0
132
Ease of Setup
8.6
826
7.7
115
Ease of Admin
8.8
823
8.4
41
Quality of Support
8.4
816
8.4
72
Has the product been a good partner in doing business?
8.9
788
8.7
43
Product Direction (% positive)
9.3
859
9.5
70
Features by Category
Scope
8.5
268
Not enough data
8.6
276
Not enough data
Security
8.7
276
Not enough data
8.1
262
Not enough data
8.0
251
Not enough data
Management
8.4
270
Not enough data
8.5
278
Not enough data
8.7
269
Not enough data
8.7
268
Not enough data
8.1
244
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.3
22
Not enough data
7.5
20
Not enough data
7.2
19
Not enough data
6.7
19
Not enough data
6.7
20
Not enough data
7.3
20
Not enough data
7.3
20
Not enough data
Functionality
Not enough data
7.9
14
Not enough data
7.7
13
Not enough data
8.3
12
Issue Resolution
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Management
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
ServiceNow Apps
8.3
24
Not enough data
8.8
26
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Generative AI
7.2
307
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.5
319
8.0
35
Platform
7.7
306
8.4
33
8.7
372
8.5
31
8.1
321
8.8
34
8.6
362
8.4
34
8.1
328
8.7
34
Security
8.1
326
8.5
31
9.0
382
8.2
32
7.1
296
7.8
31
8.2
333
8.9
34
7.8
305
8.9
34
Agentic AI - Enterprise IT Management
5.7
7
7.5
12
6.7
8
8.1
12
7.5
8
8.0
11
7.5
8
7.6
11
6.3
8
7.5
12
7.1
8
7.5
12
7.5
8
8.2
12
Categories
Categories
Shared Categories
ManageEngine Endpoint Central and ServiceNow IT Operations Management are categorized as Enterprise IT Management
Unique Categories
ManageEngine Endpoint Central is categorized as Unified Endpoint Management (UEM), Patch Management, ServiceNow Store Apps, and Endpoint Management
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AIOps Platforms
Reviews
Reviewers' Company Size
ManageEngine Endpoint Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.7%
Financial Services
6.3%
Hospital & Health Care
4.6%
Manufacturing
4.5%
Banking
4.5%
Other
65.4%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Discussions
What is Zoho ManageEngine Desktop Central?
3 Comments
MS
ManageEngine Endpoint Central is complete endpoint management tool which offer, Patch Management, Software installation/uninstallation, inventory management,...Read more
Why Remote Control system is weak like that .
1 Comment
B
İt not running ... Every time winshock errorRead more
ServiceNow IT Operations Management has no discussions with answers
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