# Make vs Zapier Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zapier excels in user satisfaction, with many praising its practical applications for automating tasks. One user highlighted how it transformed their hiring process, making it much more efficient compared to manual methods.
- **Users say** that Make offers a friendly user interface and great flexibility, particularly for integrating existing tools like Google Sheets and Asana. This adaptability is a strong point for teams looking to streamline their workflows.
- **Reviewers mention** that Zapier's implementation process is notably quick and intuitive, with many users appreciating the ease of setting up automations. This is particularly beneficial for beginners who may feel overwhelmed by automation tools.
- **According to verified reviews** , both platforms provide solid support, but Zapier's extensive user base and higher volume of recent reviews suggest a more robust community for troubleshooting and advice.
- **Users highlight** that while Make has a slightly higher star rating, Zapier's overall G2 Score reflects a broader satisfaction among users, indicating that it may be a more reliable choice for long-term use.
- **G2 reviewers note** that Zapier's pre-built connectors and automation capabilities are particularly praised, making it easier for users to get started without extensive technical knowledge, while Make's strengths lie in its flexibility and range of features.



| | Make | Zapier | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 290 | 2,044 | 
| **Largest Market Segment** | Small-Business (77.1% of reviews) | Small-Business (71.5% of reviews) | 
| **Entry Level Price** | Free | Free | 

---
## Top Pros & Cons

### Make

Pros:
- Automation (22 reviews)
- Ease of Use (20 reviews)

Cons:
- Error Handling (7 reviews)
- Learning Curve (7 reviews)

### Zapier

Pros:
- Ease of Use (437 reviews)
- Automation (401 reviews)

Cons:
- Expensive (183 reviews)
- Pricing Issues (142 reviews)

---
## Ratings Comparison
| Rating | Make | Zapier | 
|---|---|---|
  | **Meets Requirements** | 9.1 (202 reviews) | 9.0 (1713 reviews) | 
  | **Ease of Use** | 8.5 (205 reviews) | 8.6 (1745 reviews) | 
  | **Ease of Setup** | 8.3 (153 reviews) | 8.6 (1232 reviews) | 
  | **Ease of Admin** | 8.5 (120 reviews) | 8.8 (776 reviews) | 
  | **Quality of Support** | 8.4 (167 reviews) | 8.4 (1419 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (110 reviews) | 8.8 (727 reviews) | 
  | **Product Direction (% positive)** | 8.8 (189 reviews) | 8.9 (1651 reviews) | 

---
## Pricing

### Make

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Design, build, and automate with a visual drag-and-drop interface.

Key Features:
- 1,000 credits/month
- No-code workflow builder
- 3000+ apps

[Browse all 5 editions](https://www.g2.com/products/integromat-by-celonis-make/pricing)

#### Free Trial

Yes

### Zapier

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals starting out with automation.

Key Features:
- 1-to-1 automations
- Unlimited Zaps (Zap = automated workflow)
- Visual editor

[Browse all 5 editions](https://www.g2.com/products/zapier/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### iPaaS

| Product | Score | Reviews |
|---|---|---|
| **Make** | 8.4/10 | 118 |
| **Zapier** | 8.6/10 | 927 |

#### Development 

| Feature | Make | Zapier | 
|---|---|---|
| **Real-Time Integration** | 9.2 (104 reviews) | 9.1 (724 reviews) | 
| **API Designer** | 8.3 (62 reviews) ✓ Verified | 8.3 (362 reviews) ✓ Verified | 
| **Flow Designer** | 9.2 (81 reviews) ✓ Verified | 9.0 (482 reviews) ✓ Verified | 
| **Pre-Built Connectors** | 9.0 (78 reviews) ✓ Verified | 9.2 (529 reviews) ✓ Verified | 
| **Custom Connectors** | 8.8 (69 reviews) ✓ Verified | 8.5 (371 reviews) ✓ Verified | 
| **Reusable connectors** | 8.7 (59 reviews) | 8.7 (354 reviews) | 
| **Multi - tenant architecture** | 7.7 (54 reviews) | 8.0 (319 reviews) | 

#### Management 

| Feature | Make | Zapier | 
|---|---|---|
| **Monitoring & Notification** | 8.4 (74 reviews) ✓ Verified | 8.7 (390 reviews) ✓ Verified | 
| **Routing And Orchestration** | 8.5 (74 reviews) ✓ Verified | 8.5 (392 reviews) ✓ Verified | 
| **Data Mapping** | 8.3 (67 reviews) ✓ Verified | 8.6 (366 reviews) ✓ Verified | 
| **Data Transformation** | 8.5 (70 reviews) ✓ Verified | 8.6 (354 reviews) ✓ Verified | 
| **API Management** | Feature Not Available | 8.4 (324 reviews) | 

#### Security

| Feature | Make | Zapier | 
|---|---|---|
| **Data Encryption** | 8.3 (59 reviews) ✓ Verified | 8.7 (329 reviews) ✓ Verified | 
| **Security Standards** | 8.3 (63 reviews) ✓ Verified | 8.8 (331 reviews) ✓ Verified | 
| **Communication Protocol** | 8.4 (62 reviews) ✓ Verified | 8.7 (322 reviews) ✓ Verified | 

#### Integration Options

| Feature | Make | Zapier | 
|---|---|---|
| **Data Virtualization** | 8.5 (58 reviews) ✓ Verified | 8.7 (320 reviews) ✓ Verified | 
| **Managed File Transfers** | 8.2 (58 reviews) ✓ Verified | 8.4 (314 reviews) ✓ Verified | 
| **Big Data Processing** | 7.4 (57 reviews) ✓ Verified | 8.0 (308 reviews) ✓ Verified | 
| **EDI** | 7.5 (48 reviews) ✓ Verified | 8.0 (292 reviews) ✓ Verified | 

#### Deployment 

| Feature | Make | Zapier | 
|---|---|---|
| **Hybrid** | Feature Not Available | 8.1 (291 reviews) | 
| **Cloud to Cloud** | 8.6 (58 reviews) | 8.6 (304 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | 8.4/10 | 58 |

#### Customization - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | 8.5 (43 reviews) | 
| **Tone Customization** | Not enough data | 8.5 (40 reviews) | 
| **Security Guardrails** | Not enough data | 8.2 (39 reviews) | 

#### Functionality - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Omni-channel Support** | Not enough data | 8.5 (41 reviews) | 
| **Agent Branding** | Not enough data | 8.2 (39 reviews) | 
| **Proactive Response Capabilities** | Not enough data | 8.2 (37 reviews) | 
| **Seamless Human Escalation** | Not enough data | 7.9 (37 reviews) | 

#### Data and Analytics - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | 7.9 (39 reviews) | 
| **Contextual Awareness** | Not enough data | 7.7 (37 reviews) | 
| **Data Privacy Compliance** | Not enough data | 8.0 (35 reviews) | 

#### Integration - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.0 (46 reviews) | 
| **API Usage** | Not enough data | 8.7 (39 reviews) | 
| **Platform Interoperability** | Not enough data | 8.7 (36 reviews) | 
| **CRM Data Integration** | Not enough data | 8.7 (43 reviews) | 

### AI Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | 7.7/10 | 27 |

#### Workflow Design & Integration - AI Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Dependency Management** | Not enough data | 8.4 (24 reviews) | 
| **Workflow Coordination** | Not enough data | 9.2 (25 reviews) | 
| **Multi-Provider API Connectivity** | Not enough data | 8.4 (26 reviews) | 
| **Multi-Step Workflow Creation** | Not enough data | 8.8 (25 reviews) | 
| **Enterprise System Integration** | Not enough data | 8.0 (23 reviews) | 
| **Real-Time Data Pipelines** | Not enough data | 8.2 (23 reviews) | 

#### Performance Optimization & Analytics - AI Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Workflow Performance Dashboards** | Not enough data | 7.2 (23 reviews) | 
| **Workflow Reporting** | Not enough data | 7.2 (24 reviews) | 
| **Resource Utilization Monitoring** | Not enough data | 7.5 (23 reviews) | 
| **Computational Resource Management** | Not enough data | 7.0 (23 reviews) | 
| **Dynamic Scaling** | Not enough data | 7.1 (23 reviews) | 
| **Component Monitoring** | Not enough data | 7.3 (22 reviews) | 

#### Governance & Compliance Controls - AI Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Regulatory Compliance** | Not enough data | 7.3 (22 reviews) | 
| **Governance Policy Enforcement** | Not enough data | 7.2 (22 reviews) | 
| **Role-Based Access Control** | Not enough data | 7.6 (22 reviews) | 
| **Audit Trail Management** | Not enough data | 7.3 (21 reviews) | 
| **Security Protocols** | Not enough data | 7.3 (22 reviews) | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | 8.1/10 | 127 |

#### Agentic AI - Productivity Bots

| Feature | Make | Zapier | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (109 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (119 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (89 reviews) | 
| **Decision Making** | Not enough data | 7.6 (92 reviews) | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | N/A | N/A |

#### Automation

| Feature | Make | Zapier | 
|---|---|---|
| **Workflow Mapping** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Automated Remediation** | Not enough data | Not enough data | 
| **Log Monitoring** | Not enough data | Not enough data | 

#### Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Security Orchestration** | Not enough data | Not enough data | 
| **Data Collection** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Response

| Feature | Make | Zapier | 
|---|---|---|
| **Alerting** | Not enough data | Not enough data | 
| **Performance Baselin** | Not enough data | Not enough data | 
| **High Availability/Disaster Recovery** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [iPaaS Software](https://www.g2.com/categories/ipaas), [API Marketplaces](https://www.g2.com/categories/api-marketplace), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders)

**Unique to Make (1):** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar)

**Unique to Zapier (2):** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [AI Orchestration Software](https://www.g2.com/categories/ai-orchestration)


---
## Reviewer Demographics

### By Company Size

| Segment | Make | Zapier | 
|---|---|---|
| **Small-Business** | 77.1% | 71.5% | 
| **Mid-Market** | 19.3% | 23.9% | 
| **Enterprise** | 3.6% | 4.6% | 

### By Industry

#### Make

- **Marketing and Advertising:** 16.0%
- **Computer Software:** 13.1%
- **Information Technology and Services:** 9.3%
- **Financial Services:** 3.7%
- **Retail:** 3.4%
- **Health, Wellness and Fitness:** 2.6%
- **Accounting:** 2.6%
- **Education Management:** 2.2%
- **Internet:** 2.2%
- **Construction:** 1.9%
- **Other:** 42.9%

#### Zapier

- **Marketing and Advertising:** 16.6%
- **Information Technology and Services:** 10.3%
- **Computer Software:** 9.2%
- **Real Estate:** 3.9%
- **Financial Services:** 3.7%
- **Internet:** 3.7%
- **Health, Wellness and Fitness:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Consulting:** 2.3%
- **Higher Education:** 2.3%
- **Other:** 42.4%

---
## Alternatives

### Alternatives to Make

- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7262 reviews)
- [Workato](https://www.g2.com/products/workato/reviews) — 4.7/5 stars (753 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (733 reviews)
- [Integrately](https://www.g2.com/products/integrately/reviews) — 4.7/5 stars (704 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1052 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (272 reviews)
- [Tray.ai](https://www.g2.com/products/tray-ai/reviews) — 4.5/5 stars (158 reviews)
- [IFTTT](https://www.g2.com/products/ifttt/reviews) — 4.5/5 stars (117 reviews)
- [Boomi](https://www.g2.com/products/boomi/reviews) — 4.4/5 stars (470 reviews)
- [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) — 4.5/5 stars (576 reviews)

### Alternatives to Zapier

- [Workato](https://www.g2.com/products/workato/reviews) — 4.7/5 stars (753 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (733 reviews)
- [Integrately](https://www.g2.com/products/integrately/reviews) — 4.7/5 stars (704 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7262 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1052 reviews)
- [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) — 4.4/5 stars (397 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5559 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (272 reviews)
- [Tray.ai](https://www.g2.com/products/tray-ai/reviews) — 4.5/5 stars (158 reviews)
- [IFTTT](https://www.g2.com/products/ifttt/reviews) — 4.5/5 stars (117 reviews)

---
## Top Discussions

### Make

- Title: [What is Make (formerly Integromat) used for?](https://www.g2.com/discussions/what-is-make-formerly-integromat-used-for) — 2 comments
  > **Top comment:** "Hi,
Make (formely Integromat) is used to automate work actions by means of scenarios (for example, save your incoming emails in an excel spreadsheet without..."
- Title: [How good is Integromat?](https://www.g2.com/discussions/how-good-is-integromat) — 2 comments
  > **Top comment:** "So far it solved all the scenarios where I needed it, where Z***** failed. Once you understand how to use the data manipulation functions you can literally..."
- Title: [What is Integromat?](https://www.g2.com/discussions/what-is-integromat) — 2 comments
  > **Top comment:** "Integromat is a powerful integration platform that allows you to visualize, design and automate your work in minutes"
- Title: [Can i schedule an operation to run 24 hours after the trigger started?](https://www.g2.com/discussions/can-i-schedule-an-operation-to-run-24-hours-after-the-trigger-started) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Diego, you can use our data store module to schedule the start of the operation, please watch this tutorial to get more info -..."
- Title: [How can i join and support the community?](https://www.g2.com/discussions/12121-how-can-i-join-and-support-the-community) — 2 comments, 1 upvote
  > **Top comment:** "You can find the official Integromat community at Facebook: https://www.facebook.com/groups/integromat/"

### Zapier

- Title: [Is Zapier an app?](https://www.g2.com/discussions/is-zapier-an-app) — 4 comments
  > **Top comment:** "Yes"
- Title: [What is Zapier used for?](https://www.g2.com/discussions/what-is-zapier-used-for) — 3 comments
  > **Top comment:** "To connect different services that a business may use. It also allows you gives you more time by automating processes. "
- Title: [What is the best way to implement this system in a small business?](https://www.g2.com/discussions/11974-what-is-the-best-way-to-implement-this-system-in-a-small-business) — 3 comments, 1 upvote
  > **Top comment:** "The implementation of this tool would not be tough. We took around 2 weeks to automate using Zapier.
"
- Title: [What does Zapier cost?](https://www.g2.com/discussions/what-does-zapier-cost) — 2 comments
  > **Top comment:** "Zapier offers several pricing tiers based on usage requirements. The higher the usage needed, the higher the cost. They also offer a discount to pay annually..."
- Title: [How good is Zapier?](https://www.g2.com/discussions/how-good-is-zapier) — 2 comments
  > **Top comment:** "Its good, but expensive.
Easy to use and to create zaps."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/integromat-by-celonis-make-vs-zapier)