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At a Glance
Market Segments
Mid-Market (49.2% of reviews)
Enterprise (59.4% of reviews)
Entry-Level Pricing
Free 1 Per User Per Month
No pricing available
MaintainX
Star Rating
(1,374)4.8 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Per User Per Month
Free Trial is available
Browse all 4 pricing plansServiceChannel
Star Rating
(117)4.0 out of 5
Market Segments
Enterprise (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceChannelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MaintainX excels in user-friendliness, with many users highlighting its intuitive design. One user mentioned, "I cannot imagine the creators of MaintainX being able to make this software any more user-friendly," which is particularly beneficial for teams with less tech-savvy members.
- Users say that ServiceChannel offers a straightforward process for submitting invoices and managing work orders. One reviewer noted, "I find ServiceChannel really easy for submitting invoices," indicating that it can be efficient for financial management tasks.
- Reviewers mention that MaintainX provides excellent implementation support, making it easier for teams to get started. A user shared, "They also provide implementation assistance," which can be a significant advantage for organizations looking to minimize downtime during the transition.
- According to verified reviews, ServiceChannel is praised for its ease of navigation, with one user stating, "this is by far the easiest to navigate." However, it still faces challenges in overall user satisfaction compared to MaintainX, which has a much higher G2 Score.
- Users highlight that MaintainX's work order tracking capabilities are robust, with one reviewer noting, "Tracking Work Orders and easy to use." This feature is crucial for teams that need to manage multiple tasks efficiently.
- G2 reviewers indicate that while ServiceChannel has a solid reputation in invoice management, it struggles to match the overall satisfaction and feature richness of MaintainX, which is reflected in its significantly higher ratings across various metrics.
Pricing
Entry-Level Pricing
MaintainX
Basic Plan
Free
1 Per User Per Month
Free forever. For small teams who need to digitize and track work orders.
- Unlimited Work Orders
- Unlimited requester users
- Real-time messaging
ServiceChannel
No pricing availableFree Trial
MaintainX
Free Trial is available
ServiceChannel
No trial information availableRatings
Meets Requirements
9.1
1,235
7.6
97
Ease of Use
9.4
1,256
7.6
100
Ease of Setup
9.1
1,118
7.6
57
Ease of Admin
9.3
978
8.0
48
Quality of Support
9.6
1,200
7.8
94
Has the product been a good partner in doing business?
9.6
963
8.2
48
Product Direction (% positive)
9.7
1,220
7.8
96
Features by Category
Asset Definition
9.4
161
Not enough data
9.0
153
Not enough data
8.7
149
Not enough data
Asset Tracking
8.3
151
Not enough data
8.9
151
Not enough data
9.1
156
Not enough data
Agentic AI - Asset Tracking
7.4
101
Not enough data
Monitoring
9.1
93
Not enough data
9.2
95
Not enough data
8.8
91
Not enough data
Analytics
8.8
91
Not enough data
8.9
93
Not enough data
8.4
89
Not enough data
Agentic AI - Asset Performance Management
7.7
56
Not enough data
7.7
58
Not enough data
Workflow & Automation
9.1
214
Not enough data
9.2
208
Not enough data
8.9
15
Not enough data
8.8
16
Not enough data
8.4
15
Not enough data
Execution
9.0
219
Not enough data
9.1
222
Not enough data
9.0
221
Not enough data
Analytics & Reporting
9.2
222
Not enough data
8.9
202
Not enough data
9.0
209
Not enough data
Enterprise Management
9.0
15
Not enough data
9.1
15
Not enough data
9.0
15
Not enough data
9.5
16
Not enough data
9.4
14
Not enough data
Knowledge Capture
9.0
14
Not enough data
8.7
15
Not enough data
9.0
13
Not enough data
9.0
14
Not enough data
Generative AI
Feature Not Available
Not enough data
8.6
35
Not enough data
Feature Not Available
Not enough data
Agentic AI
8.8
14
Not enough data
8.9
14
Not enough data
8.5
14
Not enough data
Data & Integration
9.1
13
Not enough data
9.1
13
Not enough data
Platform Basics
Not enough data
6.0
10
Not enough data
6.8
10
Not enough data
5.8
11
Platform Performance
Not enough data
5.9
11
Not enough data
6.5
10
Platform Functionality
Not enough data
7.0
10
Not enough data
7.0
10
Not enough data
7.0
9
Platform Additional Functionality
Not enough data
6.5
9
Not enough data
7.2
9
Not enough data
6.7
9
Generative AI
Not enough data
Not enough data
Task Tracking
9.2
365
Not enough data
9.2
373
Not enough data
9.4
371
Not enough data
Checklist Options
8.9
364
Not enough data
8.7
334
Not enough data
8.7
338
Not enough data
Software Availability
8.3
321
Not enough data
8.9
357
Not enough data
9.4
377
Not enough data
9.6
373
Not enough data
Asset Definition
9.3
241
Not enough data
8.9
232
Not enough data
8.6
232
Not enough data
8.8
228
Not enough data
Asset Tracking
8.4
229
Not enough data
9.1
239
Not enough data
9.2
237
Not enough data
Inventory
9.0
237
Not enough data
8.9
232
Not enough data
8.6
229
Not enough data
Depreciation
8.0
210
Not enough data
8.1
214
Not enough data
7.1
208
Not enough data
7.6
205
Not enough data
Maintenance
9.4
231
Not enough data
9.3
228
Not enough data
8.9
221
Not enough data
9.2
228
Not enough data
9.1
225
Not enough data
9.0
218
Not enough data
Field Service
9.0
234
Not enough data
9.0
231
Not enough data
8.4
221
Not enough data
Monitoring
9.1
228
Not enough data
9.2
229
Not enough data
8.2
218
Not enough data
Contract & Warranty
7.7
217
Not enough data
7.8
214
Not enough data
7.7
204
Not enough data
Analytics
8.8
226
Not enough data
9.0
227
Not enough data
8.4
210
Not enough data
Integration
7.6
200
Not enough data
7.1
195
Not enough data
7.5
203
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
8.0
37
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Facility Management
7.6
88
7.6
9
Facility Management Platform Features
9.2
456
8.1
33
8.7
444
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.2
17
8.3
427
7.8
29
8.9
430
7.6
34
Feature Not Available
Feature Not Available
8.8
440
7.4
34
Feature Not Available
7.6
25
9.1
436
7.5
26
CMMS Platform Features
9.5
805
|
Verified
8.7
9
9.3
783
|
Verified
7.7
10
8.5
703
Feature Not Available
8.6
702
|
Verified
Not enough data
8.7
687
|
Verified
Not enough data
8.9
690
|
Verified
8.5
9
9.0
715
|
Verified
Feature Not Available
8.5
643
|
Verified
8.3
5
8.3
662
|
Verified
8.0
9
8.9
749
|
Verified
7.8
9
Categories
Categories
Shared Categories
MaintainX and ServiceChannel are categorized as Enterprise Asset Management (EAM), CMMS, Facility Management, and Asset Tracking
Unique Categories
MaintainX is categorized as SAP Store, Standard Operating Procedures, Connected Worker Platform, and Asset Performance Management
ServiceChannel is categorized as Contractor Management and ServiceNow Store Apps
Reviews
Reviewers' Company Size
MaintainX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
15.0%
Facilities Services
7.4%
Construction
4.6%
Food Production
4.3%
Food & Beverages
4.1%
Other
64.5%
Retail
23.6%
Facilities Services
13.2%
Construction
8.5%
Apparel & Fashion
7.5%
Restaurants
6.6%
Other
40.6%
Discussions
MaintainX has totally transformed my service department
2 Comments
VL
yes i agree. helps us a lot Read more
Does this software has a report generation section on how much a certain preventive would cost?
2 Comments
RG
This software can measure data that as you want, as long as you report the necessary data.
Read more
CAN YOU ADD MORE FEATURES?
1 Comment
NS
Hi Rizal,
Many thanks for your feedback, it is very important to us.
We would like to add every feature requested by all our amazing customers and we...Read more
ServiceChannel has no discussions with answers
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