# Best Managed IT Services Providers

  *By [Rachana Hasyagar](https://research.g2.com/insights/author/rachana-hasyagar)*

   Managed IT services provider oversight into the entire IT operations of another organization. This includes IT professional services, consistent monitoring, on-demand IT support, and problem resolution. These services offer more support than a traditional IT professional service, as they provide additional resources such as IT implementation and consulting services. Organizations generally use managed IT services to reduce IT management risk as well as provide support in instances of technological disruption in the workplace. Managed IT services can be implemented alongside other IT support services such as [IT outsourcing services](https://www.g2.com/categories/it-outsourcing), [IT infrastructure consulting providers](https://www.g2.com/categories/it-infrastructure-consulting), and [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting).

To qualify for inclusion in the Managed IT services category, a services provider must:

- Provide constant monitoring on IT related functions
- Provide on demand support
- Provide IT consulting





## Category Overview

**Total Products under this Category:** 904


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,600+ Authentic Reviews
- 904+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### RapidScale

RapidScale is a strategic cloud services and consulting partner designed to help organizations modernize, secure, and scale their IT environments to drive sustainable business growth. This comprehensive solution encompasses a range of services, including cloud strategy, cloud migration, application modernization, cyber resiliency, applied AI, and managed IT services, all tailored for public, private, and hybrid cloud environments. By leveraging these services, organizations can navigate the complexities of modern IT landscapes and transform technology into a competitive advantage. Targeted primarily at enterprises facing constant disruption, RapidScale's offerings are particularly beneficial for businesses looking to move beyond reactive IT approaches. The company's unique blend of advisory expertise and hands-on execution enables clients to modernize their infrastructure, enhance data readiness for AI applications, bolster security measures, and unlock new value from existing applications and platforms. This dual approach ensures that organizations are not only equipped to handle current challenges but are also prepared for future innovations, making it a vital partner in the evolving digital landscape. Key features of RapidScale's services include cloud strategy and architecture, which assist organizations in defining tailored cloud strategies that align with their specific business outcomes. This involves a careful balance of performance, cost, security, and scalability across hybrid and multi-cloud environments. Additionally, RapidScale's cloud migration and application modernization services aim to reduce technical debt and improve agility, facilitating easier adaptation to modern workloads and AI-driven innovations. Their cyber resiliency and security services are designed to protect critical systems, support compliance, and ensure business continuity in the face of evolving threats. Furthermore, RapidScale emphasizes applied AI and data readiness, helping organizations prepare their data for AI integration through governance services and actionable insights. Their managed IT services provide ongoing monitoring and operational support, ensuring that cloud environments remain secure, reliable, and cost-efficient. As a Datadog consulting partner, RapidScale also offers observability and performance management solutions for complex cloud and hybrid environments, enhancing overall operational efficiency. What sets RapidScale apart is its commitment to delivering more than just tools or temporary fixes. The company's advisory-led, execution-driven approach prioritizes tangible outcomes over industry jargon. With proven expertise across major cloud platforms and enterprise technologies, RapidScale focuses on resilience, performance, and AI readiness, fostering a proactive partnership from day one that is designed to scale alongside clients' businesses. Organizations seeking a trusted partner for cloud strategy, migration, cyber resiliency, data readiness, applied AI, and managed IT services find value in RapidScale's accountability, speed, and measurable results.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1749&secure%5Bdisplayable_resource_id%5D=1749&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1749&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1427655&secure%5Bresource_id%5D=1749&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmanaged-it-services&secure%5Btoken%5D=189d414fe6ad6c0c453f23a2a924b080ad4262232af1d8709e053e43c59634b7&secure%5Burl%5D=https%3A%2F%2Frapidscale.net%2F%3Futm_campaign%3D39076201-2026%2520G2%2520Paid%2520Campaign%26utm_source%3Dg2%26utm_medium%3Dpaid&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [SHI](https://www.g2.com/products/shi/reviews)
  SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver customized technology solutions across industries including finance, healthcare, manufacturing, education, and more. Our extensive partnerships with top technology providers — including AWS, Cisco, CrowdStrike, Dell, HP, Microsoft, Palo Alto, Pure Storage, and others — enable us to deliver industry-leading solutions tailored to your unique needs. As a top-tier Microsoft partner, SHI provides comprehensive Microsoft Services, from Azure and Microsoft 365 deployments to cloud migrations, security assessments, and licensing advisory. Our experts help you maximize your Microsoft investments through strategic consulting and seamless implementation. Our broad portfolio also includes: • SHI Complete: Managed IT services that support your entire technology lifecycle, from procurement and deployment to ongoing management and support. • Additional services: Cybersecurity, data center integration, device imaging and configuration, software asset management, flexible financing, and continuous support. • SHI One: An integrated digital platform for managing your IT assets, licenses, and support, offering actionable insights and operational efficiency. By leveraging the scale and portfolio of a global solutions integrator combined with the resources and personalized service of a local VAR, we’ll help you make better technology decisions. With SHI, you gain a trusted partner committed to helping you solve what’s next.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 107


**Seller Details:**

- **Seller:** [SHI International Corp.](https://www.g2.com/sellers/shi-international-corp)
- **Company Website:** https://www.shi.com
- **Year Founded:** 1989
- **HQ Location:** Somerset, NJ
- **Twitter:** @SHI_Intl (6,393 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shi-international-corp- (7,790 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Manufacturing, Construction
  - **Company Size:** 9% Enterprise, 6% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (16 reviews)
- Helpful (15 reviews)
- Teamwork (12 reviews)
- Knowledge (10 reviews)
- Response Time (7 reviews)

**Cons:**

- Expensive (4 reviews)
- Staff Turnover (3 reviews)
- Integration Issues (2 reviews)
- Limited Availability (2 reviews)
- Billing Issues (1 reviews)

  ### 2. [Interlaced IT Managed Services](https://www.g2.com/products/interlaced-it-managed-services/reviews)
  We are the startup IT experts that specialize in scaling your technology for rapid growth. As an extension of your team, we take on all the IT work, including onboarding employees, handling day-to-day needs, and building a roadmap for your technology. We'll ensure your data is secure, so your executives can focus on critical projects, and your team members are stoked with their tech experiences from day 1. Ready to reclaim your time and focus on growing your startup? Talk to us today at sales@interlaced.io or call (855) 885-7336, and let us handle the tech so your team can thrive from day 1.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 40


**Seller Details:**

- **Seller:** [Interlaced](https://www.g2.com/sellers/interlaced)
- **Year Founded:** 2009
- **HQ Location:** San Diego, US
- **LinkedIn® Page:** https://www.linkedin.com/company/interlaced (61 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Non-Profit Organization Management
  - **Company Size:** 50% Small-Business, 48% Mid-Market


  ### 3. [Stratix Corporation](https://www.g2.com/products/stratix-corporation/reviews)
  Stratix designs, deploys, manages, and supports end-to-end mobile technology solutions for the world’s most respected enterprise brands, major healthcare providers, and leading education organizations. With our industry-leading expertise and resources, you get just one hand to shake and everything you need to maximize your technology investments. At Stratix, we believe your people deserve reliable mobile technology that makes it easier, not harder, to do their best work. Partner with trusted experts to develop, scale, and manage the right mobile technology solution for your organization. Stratix gives you step-by-step, hands-on support to ensure your teams get the most from their devices, quickly and reliably. Here's how we can serve your enterprise: 1. Solution Design: Our solutions architects take the time to understand end users' needs and pain points and your desired outcomes. They then: - Draft a comprehensive roadmap that lays out what your solution will do and how it will be managed and supported. - Workflow blueprints for a flawless rollout. - Design support playbooks addressing device and user needs over time. 2. Device Deployment: We have the industry's most advanced, high-speed integration facilities, equipped with state-of-the-art proprietary tools, to ensure rapid, accurate, and repeatable mobile technology deployments delivered to users anywhere and ready to go out of the box. Benefits include: - Each device will be set up with your exact customizations - Rigorously tested hardware, apps, and settings - Guides for end users on how to set up new devices, dispose of old ones, and get support whenever needed 3. Logistics Management: Our extensive logistics management expertise, combined with our precision and speed, means we can accelerate replacement device turnaround time from managed spare pools to the end user in as little as 24 hours. You get: - Ongoing care and repair for your devices and inventory throughout their lifecycle - Visibility of devices across your organization via our proprietary portal, itrac360 4. End-User Support: Our 24/7 remote support, with high First-Call Resolution (FCR) and industry-leading Net-Promoter Score (NPS) ratings, is backed by expert technicians to help users get back to work quickly. This reduces the churn of unnecessary repairs and provides customer-specific knowledge articles to help end users troubleshoot their unique issues. This includes: - Onshore, on-demand help from mobile specialists, not tech generalists - Answers to each end-user's questions based on their role, device, and use case Equip your team with mobile technology that just works—so they can focus on what's most important.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 46


**Seller Details:**

- **Seller:** [Stratix Corporation](https://www.g2.com/sellers/stratix-corporation)
- **Company Website:** https://www.stratixcorp.com/
- **Year Founded:** 1983
- **HQ Location:** Norcross, Georgia, United States
- **Twitter:** @StratixMobile (1,138 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stratix-corporation/ (457 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Airlines/Aviation
  - **Company Size:** 48% Enterprise, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Team Collaboration (13 reviews)
- Response Time (8 reviews)
- Helpful (6 reviews)
- Reliability (5 reviews)
- Communication (4 reviews)

**Cons:**

- Time Zone Issues (3 reviews)

  ### 4. [Corsica Technologies](https://www.g2.com/products/corsica-technologies/reviews)
  Corsica Technologies is a strategic technology partner for midmarket and enterprise businesses that specializes in consulting and managed services, designed to assist businesses in navigating the complexities of the digital landscape. This solution encompasses a wide array of services, including cybersecurity, IT services, artificial intelligence (AI) solutions, digital transformation, electronic data interchange (EDI), and data integration. By offering a comprehensive suite of services under one roof, Corsica Technologies aims to streamline operations and enhance the technological capabilities of its clients. The target audience for Corsica Technologies includes businesses of all sizes and across various sectors that are seeking to improve their IT infrastructure and security posture. Organizations looking to optimize their technology utilization and protect their systems from emerging threats can benefit significantly from Corsica's offerings. The company provides both fully managed and co-managed service options, allowing clients to choose the level of support that best fits their operational needs. This flexibility is particularly valuable for companies that may not have extensive in-house IT resources or expertise. Key features of Corsica Technologies include its integrated team of experts, which is backed by over 300 industry certifications. This level of expertise ensures that clients receive informed guidance and support tailored to their specific challenges. Additionally, Corsica manages over 20,000 systems, demonstrating its capability to handle diverse technological environments. The company's emphasis on cybersecurity is particularly noteworthy, as it provides businesses with the necessary tools and strategies to safeguard their data and systems against cyber threats. Another significant benefit of partnering with Corsica Technologies is the predictable monthly pricing model. This approach allows businesses to budget effectively for their IT needs without the uncertainty of fluctuating costs. By offering unlimited service consumption, Corsica ensures that clients can access the support they require without worrying about additional fees. This model not only enhances cost efficiency but also fosters a collaborative relationship between Corsica and its clients, as both parties work together to achieve optimal technology utilization. Overall, Corsica Technologies stands out in the managed services category by providing a holistic approach to technology management. Its combination of expertise, comprehensive service offerings, and flexible pricing structure positions it as a valuable partner for businesses aiming to thrive in an increasingly digital environment.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 41


**Seller Details:**

- **Seller:** [Corsica Technologies](https://www.g2.com/sellers/corsica-technologies)
- **Company Website:** https://corsicatech.com/
- **Year Founded:** 2003
- **HQ Location:** Greenville, SC
- **Twitter:** @corsicatech (237 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/corsica-technologies/ (122 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 46% Mid-Market, 39% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (7 reviews)
- Efficiency (7 reviews)
- Expertise (6 reviews)
- Helpful (6 reviews)
- Response Time (6 reviews)

**Cons:**

- Poor Customer Support (6 reviews)
- Expensive (2 reviews)
- Integration Issues (1 reviews)
- Learning Curve (1 reviews)
- Miscommunication (1 reviews)

  ### 5. [7 Layer Solutions](https://www.g2.com/products/7-layer-solutions-inc-7-layer-solutions/reviews)
  7 Layer Solutions is an IT and Cybersecurity Managed Services Provider supporting businesses across North America. We enable our clients to focus on their business while we take care of securing their network and IT operations.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 68


**Seller Details:**

- **Seller:** [7 Layer Solutions Inc.](https://www.g2.com/sellers/7-layer-solutions-inc)
- **Company Website:** https://7layerit.com/
- **Year Founded:** 2010
- **HQ Location:** Schaumburg, IL
- **LinkedIn® Page:** https://www.linkedin.com/company/7-layer-solutions-inc./ (69 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Logistics and Supply Chain, Marketing and Advertising
  - **Company Size:** 43% Small-Business, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Response Time (6 reviews)
- Communication (4 reviews)
- Customer Support (4 reviews)
- Teamwork (4 reviews)
- Collaboration (3 reviews)

**Cons:**

- Expensive (4 reviews)
- Performance Issues (2 reviews)
- User Interface Issues (2 reviews)
- Expertise Required (1 reviews)
- Limited Availability (1 reviews)

  ### 6. [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews)
  Growth Molecules™ is a Customer Success Advisory firm, offering integrated, scalable solutions for B2B technology companies to protect and grow their recurring revenue. We are a management consulting and technology services firm that offers proven strategies, AI-driven workflows, and expert execution across the entire customer lifecycle journey. We help companies in three ways: 1. We Assess: We discover your current capabilities 2. We Prescribe: We define new solutions 3. We Execute: We implement revenue impact We have been in your shoes: Our team of award-winning strategists are former global revenue leaders who understand what it takes to protect and grow recurring revenue. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it. Contact us today to get started on your customer success optimization journey.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 133


**Seller Details:**

- **Seller:** [Growth Molecules](https://www.g2.com/sellers/growth-molecules)
- **Company Website:** https://www.growthmolecules.com
- **Year Founded:** 2020
- **HQ Location:** Irvine, USA
- **LinkedIn® Page:** https://www.linkedin.com/company/growthmolecules/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 56% Mid-Market, 26% Small-Business


#### Pros & Cons

**Pros:**

- Expertise (27 reviews)
- Engagement (25 reviews)
- Customer Success (23 reviews)
- Insights (18 reviews)
- Knowledge (17 reviews)

**Cons:**

- Time Management (7 reviews)
- Inefficiency (5 reviews)
- Insufficient Guidance (4 reviews)
- Expensive (3 reviews)
- Inefficient Learning Structure (2 reviews)

  ### 7. [Azure Managed Applications](https://www.g2.com/products/azure-managed-applications/reviews)
  Azure Managed Applications provides an ecosystem that enables Managed Service Providers (MSPs), Independent Software Vendors (ISVs), and corporate central IT teams to deliver turnkey solutions through the Azure Marketplace or Service Catalog


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 14


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Company Size:** 47% Enterprise, 27% Mid-Market


  ### 8. [Navisite Services](https://www.g2.com/products/navisite-services/reviews)
  Navisite, part of Accenture, is a trusted digital transformation partner for growing and established global brands. Through our highly specialized teams, industry solutions, business process expertise and application services, we provide the capabilities and practical guidance customers need to modernize, build and support more agile, resilient and expanding businesses. Our strategic advisory and transformation services advance innovation with comprehensive cloud, enterprise application, data management, intelligent automation and cybersecurity solutions, empowering customers to navigate change and meet new demands at any point in their journey. To learn more, visit navisite.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 34


**Seller Details:**

- **Seller:** [Accenture](https://www.g2.com/sellers/accenture)
- **Year Founded:** 1989
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Accenture (516,702 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/accenture (660,675 employees on LinkedIn®)
- **Ownership:** NYSE:ACN

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 32% Enterprise


  ### 9. [Corporate Technologies LLC](https://www.g2.com/products/corporate-technologies-llc/reviews)
  Corporate Technologies LLC is a national leader in managed IT services, cybersecurity, cloud solutions, and business technology consulting. With over 20 years of experience, we help organizations modernize their IT infrastructure, secure their data, and improve operational efficiency through tailored technology solutions. Our comprehensive service portfolio includes fully managed IT, network monitoring, backup and disaster recovery, Microsoft 365 support, endpoint protection, compliance solutions, and helpdesk services. We proudly serve clients across the U.S. with dedicated local teams in: Arkansas, California (Sacramento, San Diego, West Hollywood), Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Michigan, Minnesota (Minneapolis), New Jersey, New Mexico, North Dakota, Ohio, Oklahoma, and Virginia. With a deep regional presence and national scale, we support businesses of all sizes, from SMBs to mid-market enterprises. Our localized teams allow us to provide high-touch support while leveraging the resources of a larger national provider. Corporate Technologies is recognized for fast resolution times, highly certified engineers, and proactive IT strategies that reduce downtime and improve business continuity. Whether you’re looking to offload IT entirely or augment your internal team, we deliver the technical expertise and accountability your organization needs to thrive. Let’s build a smarter, more secure IT future, together


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 10


**Seller Details:**

- **Seller:** [Corporate Technologies](https://www.g2.com/sellers/corporate-technologies-0282378d-021c-42be-98df-2aaf1dc6ca4c)
- **Year Founded:** 1981
- **HQ Location:** Eden Prairie, Minnesota, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/corporatetechnologiesllc (282 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Small-Business, 40% Mid-Market


  ### 10. [Cortavo](https://www.g2.com/products/cortavo/reviews)
  Cortavo is a managed IT services provider built for growing small and mid-sized organizations that need a simpler, more reliable way to manage their technology. Acting as a full-service IT department, Cortavo takes care of the essentials—hardware, helpdesk, cybersecurity, cloud, and connectivity—so teams can stay productive without constant IT disruptions. From day one, Cortavo was designed to serve small businesses, but as our clients have grown, so have we. Today, we help organizations that are scaling quickly, adding new locations, or simply outgrowing the limits of internal IT support. Cortavo steps in wherever you're at — launching your first IT function or strengthening an existing one — with the tools and people to keep you moving forward. What you get with Cortavo: Highly skilled help desk team: Support from U.S.-based technicians who know your environment and understand your business needs. Hardware & software included: desktops, laptops, monitors, docking stations, plus licensing for Microsoft 365 or Google Workspace, all bundled on a per-user basis for simplicity and predictability. Always-on security: Modern cybersecurity services designed to protect against evolving threats without slowing you down. Reliable internet and cloud storage: Business-class connectivity and secure cloud backups to keep your operations online. Strategic advice, not just tech support: Cortavo acts as a technology partner, helping you plan for growth, prevent problems, and make the most of your IT investment. Based in Atlanta and serving businesses across the U.S., Cortavo’s approach extends past solving immediate problems — it’s about equipping organizations with the tools and strategies they need to evolve confidently, beyond day-to-day IT management. Cortavo is committed to building a reliable technology foundation for every customer. By providing proactive support and maintaining robust infrastructure, we help organizations minimize downtime, increase productivity, and create the conditions for sustainable, long-term growth. Headquartered in Atlanta, GA, with full-service coverage available across the United States.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 57


**Seller Details:**

- **Seller:** [Cortavo](https://www.g2.com/sellers/cortavo)
- **Year Founded:** 2019
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @cortavo (119 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cortavo-inc/ (40 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Staffing and Recruiting, Construction
  - **Company Size:** 65% Small-Business, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Response Time (6 reviews)
- Customer Support (5 reviews)
- Expertise (5 reviews)
- Proactivity (5 reviews)
- Team Collaboration (4 reviews)

**Cons:**

- Poor Customer Support (1 reviews)

  ### 11. [Nexgen, Inc.](https://www.g2.com/products/nexgen-inc/reviews)
  Nexgen is a digital solution provider, headquartered in White Plains, New York with over two decades of experience serving businesses around the world. From research management to process automation, product innovation and business intelligence, we help our clients solve their biggest business problems effectively.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 12


**Seller Details:**

- **Seller:** [Nexgen](https://www.g2.com/sellers/nexgen-dd36a572-8592-4e63-a170-ad796831839a)
- **Year Founded:** 2000
- **HQ Location:** White Plains, NY
- **Twitter:** @nexgen_us (72 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nexgen-inc-/ (205 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 58% Small-Business, 50% Enterprise


  ### 12. [Cygnus Systems Inc. IT Solutions](https://www.g2.com/products/cygnus-systems-inc-it-solutions/reviews)
  Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 59


**Seller Details:**

- **Seller:** [Cygnus Systems](https://www.g2.com/sellers/cygnus-systems)
- **Year Founded:** 1989
- **HQ Location:** Southfield, Michigan
- **LinkedIn® Page:** https://www.linkedin.com/company/cygnus-systems-inc./ (40 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Legal Services, Insurance
  - **Company Size:** 59% Small-Business, 39% Mid-Market


  ### 13. [Rightworks Cloud Premier](https://www.g2.com/products/rightworks-cloud-premier/reviews)
  Built for accounting and tax professionals, Cloud Premier brings all your apps, tools, and IT support into one secure cloud platform, so you can work smarter and build a more modern firm. Get access to over 3,000 tax, accounting and business applications in one experience; support full-time and temporary staff around the globe with secure, single sign-on for your cloud-based applications without handing out passwords; plus rely on Rightworks to manage your device, office network, and Microsoft Office security. Get safe access to tax and accounting apps like Thomson Reuters® CS Professional Suite, CCH® ProSystem fx® and CCH Axcess™ Suite, QuickBooks® Desktop, and QuickBooks Online Work from anywhere with single sign-on for cloud-based apps without assigning credentials, plus work seamlessly with desktop apps, all from one location Get single-click cloud-app lockout to work securely with outsourced or offshore users Have Rightworks manage your Microsoft Office apps and users with streamlined administration, oversight, and email security Streamline growth with a platform that scales Merge firms or add locations without the headaches Keep costs under control with predictable monthly pricing Get 24/7 support from pros who understand accounting Protect your firm with next-level security Gain peace of mind with hourly data snapshots and data backups stored for two years Reduce employee-driven incidents with antivirus, cloud-managed firewall, device backup, encryption, and security awareness training Get advanced threat protection for your Microsoft Exchange email Stay protected 24/7 with threat monitoring and quick responses, plus access your WISP right from your portal


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 15


**Seller Details:**

- **Seller:** [Rightworks](https://www.g2.com/sellers/rightworks)
- **Company Website:** https://rightworks.com/
- **Year Founded:** 2002
- **HQ Location:**  Nashua, NH
- **Twitter:** @Rightworks_ (11,421 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/695193/ (595 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Accounting
  - **Company Size:** 87% Small-Business, 13% Mid-Market


  ### 14. [Magnetar](https://www.g2.com/products/magnetar/reviews)
  Magnetar are here to help innovate business and improve peoples lives with technology. Our purpose is to dedicate ourselves with enthusiasm and heart to offer efficient, sustainable solutions with unparalleled customer service to enable our customers pursuit of their creative endeavours, magnetar is an inevitable force whose name and experience are instinctively recognised


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 18


**Seller Details:**

- **Seller:** [Magnetar IT](https://www.g2.com/sellers/magnetar-it)
- **Year Founded:** 2015
- **HQ Location:** Royal Leamington Spa, GB
- **Twitter:** @MagnetarIT (123 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/magnetar-it-consulting (5 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director
  - **Company Size:** 94% Small-Business


  ### 15. [Magna5](https://www.g2.com/products/magna5/reviews)
  Magna5 is a comprehensive managed IT and cybersecurity solution provider designed to assist businesses in safeguarding their digital assets and optimizing their IT operations. Headquartered in Pittsburgh, Pennsylvania, Magna5 specializes in delivering tailored IT solutions that encompass cybersecurity, cloud services, consulting, and compliance. With a strong emphasis on leveraging advanced technology and a skilled workforce, Magna5 aims to meet the diverse needs of organizations across various sectors. Magna5 serves businesses of all size that need reliable IT support and security measures. With regional offices strategically located in near cities including Boston, New York City, Pittsburgh, Philadelphia, Charlottesville, Charlotte, Atlanta, Birmingham, Mobile, and Phoenix, Magna5 ensures clients receive localized support while benefiting from a nationwide network of expertise. This approach allows Magna5 to address challenges and provide customized solutions that align with each client’s operational requirements. Key features of Magna5's offerings include 24/7/365 network monitoring and security operations, which are crucial for maintaining system uptime and protecting against a wide range of cyber threats, including ransomware and other vulnerabilities. By functioning as an extension of a client's IT team, Magna5 employs a multilayered security strategy that not only detects threats but also proactively mitigates risks. The company adheres to stringent compliance standards, including SOC-2, HIPAA, and PCI-DSS, and CMMC Level 2, ensuring clients can trust in the security and reliability of their IT infrastructure. Magna5's commitment to excellence is reflected in its recognition by various national and industry publications. The company has been honored as a Top Workplace, indicating a strong workplace culture fostered by employee feedback. Additionally, its inclusion in the CRN MSP 500 and Channel Futures MSP 501 lists showcases its dedication to delivering high-quality managed services. The recognition from Inc 5000 for consecutive years highlights Magna5's growth among private companies, further emphasizing its capability to provide exceptional value to clients through innovative IT solutions. For businesses seeking to enhance their IT security and operational efficiency, Magna5 offers a full portfolio of services designed to address their individual needs. With a focus on client-centric solutions and a proven track record of success, Magna5 stands out as a trusted partner in the realm of managed IT and cybersecurity services.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 66


**Seller Details:**

- **Seller:** [Magna5](https://www.g2.com/sellers/magna5)
- **Company Website:** https://www.magna5.com/
- **Year Founded:** 2014
- **HQ Location:** Pittsburgh, PA
- **Twitter:** @magnafive (284 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/magna5/about (269 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Education Management, Information Technology and Services
  - **Company Size:** 58% Mid-Market, 29% Small-Business


#### Pros & Cons

**Pros:**

- Problem Resolution (2 reviews)
- 24/7 Availability (1 reviews)
- Customer Support (1 reviews)
- Proactivity (1 reviews)
- Quality (1 reviews)

**Cons:**

- Time Zone Issues (1 reviews)

  ### 16. [TCS iON](https://www.g2.com/products/tcs-ion/reviews)
  TCS iON is a strategic unit of Tata Consultancy Services focused on Manufacturing Industries (SMB), Educational Institutions and Examination Boards. TCS iON provides technology by means of a unique IT-as-a-Service model, offering end-to-end business solutions.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 10


**Seller Details:**

- **Seller:** [TCS iON](https://www.g2.com/sellers/tcs-ion)
- **Year Founded:** 2011
- **HQ Location:** N/A
- **Twitter:** @TCS_iON (7,494 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tcs-ion (3,119 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Education Management
  - **Company Size:** 50% Mid-Market, 40% Small-Business


  ### 17. [FUJIFILM MicroChannel](https://www.g2.com/products/fujifilm-microchannel/reviews)
  FUJIFILM MicroChannel sells, implements, supports, and facilitates continuous improvement of business solutions, covering a full range of end-to-end operational and back-office systems, including ERP, Sales and CRM, Marketing Technologies, Supply Chain, Manufacturing, Technology Infrastructure, Analytics, Artificial Intelligence Solutions, Business Intelligence and more. FUJIFILM MicroChannel is dedicated to meeting your technology needs. We assist customers in every technology aspect of their business, from superior solution selection and implementation to dependable support and training. We are committed to being a long-term partner in your ongoing business and technology journey, guiding you through continuous innovation and business growth. Let FUJIFILM MicroChannel help your business to innovate better.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 24


**Seller Details:**

- **Seller:** [FUJIFILM MicroChannel](https://www.g2.com/sellers/fujifilm-microchannel)
- **Company Website:** https://www.microchannel.com.au/
- **Year Founded:** 1995
- **HQ Location:** North Sydney, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/fujifilm-microchannel/ (247 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


#### Pros & Cons

**Pros:**

- Knowledge (3 reviews)
- Business Growth (2 reviews)
- Customer Support (2 reviews)
- Reliability (2 reviews)
- Response Time (2 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)
- Miscommunication (1 reviews)
- Performance Issues (1 reviews)

  ### 18. [CyberDuo](https://www.g2.com/products/cyberduo/reviews)
  CyberDuo is a leading IT and Cybersecurity consultant based in Los Angeles. We make businesses more productive at the same time protecting them from external and internal cyber threats. Our services include Managed IT and Managed Security services, Cloud Computing and Compliance. In the world of IT, Cybersecurity became one of the challenging parts and that's the area we're extremely passioned about. Secure IT is what CyberDuo stands for.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 14


**Seller Details:**

- **Seller:** [CyberDuo](https://www.g2.com/sellers/cyberduo)
- **Year Founded:** 2010
- **HQ Location:** Los Angeles, California
- **Twitter:** @cyber2o (80 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cyberduo (34 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 50% Mid-Market, 43% Small-Business


  ### 19. [Geek Support](https://www.g2.com/products/geek-support/reviews)
  From startups to Fortune 500 companies, one aspect they all have in common is the need for quality reliable IT support. GeekSupport provides best-in-class, fully remote, IT Support and Tech Services for startups, small and mid-size companies. We offer comprehensive plans to meet different business needs plus access to our custom software platform to keep your business running optimally and securely.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 13


**Seller Details:**

- **Seller:** [Geek Support](https://www.g2.com/sellers/geek-support)
- **Year Founded:** 2021
- **HQ Location:** Los Angeles, California
- **LinkedIn® Page:** https://www.linkedin.com/company/geeksupport/ (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 92% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (5 reviews)
- Efficiency (2 reviews)
- Helpful (2 reviews)
- Problem Resolution (2 reviews)
- Professionalism (2 reviews)

**Cons:**

- Expensive (1 reviews)
- Time Zone Issues (1 reviews)

  ### 20. [NetWize](https://www.g2.com/products/netwize/reviews)
  NetWize is a leading Managed IT Services Provider (MSP) out of Salt Lake City, Utah, delivering managed IT support, cybersecurity, cloud solutions, and strategic IT consulting to businesses that demand reliability, security, and scalability. With industry-leading response times and a customer-first approach, we ensure your technology fuels growth—not frustration.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 7


**Seller Details:**

- **Seller:** [NetWize](https://www.g2.com/sellers/netwize)
- **Year Founded:** 1998
- **HQ Location:** Salt Lake City, US
- **LinkedIn® Page:** https://www.linkedin.com/company/netwize (23 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 71% Small-Business, 29% Mid-Market


  ### 21. [Vision33](https://www.g2.com/products/vision33/reviews)
  Vision33 (www.vision33.com) empowers growing businesses worldwide by implementing, integrating, and supporting leading cloud ERP and business software solutions. We believe in the power of technology to drive meaningful growth and efficiency for business leaders. As a multi-award-winning global reseller of SAP S/4HANA Cloud Public Edition, SAP Business One, and Sage Intacct, we offer more than just software. At Vision33, we partner with you to deliver tailored solutions focused on cloud ERP, seamless implementation, and expert consulting. Our transparent approach ensures you have the clarity and confidence to make informed decisions and propel your business forward. With over 20 years of award-winning experience and insights from 1,000+ customers globally, our dedicated team is committed to delivering exceptional service and industry-leading support. Together, we help you unlock the full potential of digital transformation—delivering measurable value today while building a scalable foundation for future growth and resilience. Vision33 is ready to help you discover the perfect enterprise resource planning (ERP) solution for your business. With HR solutions like BambooHR and SAP SuccessFactors, and additional proprietary solutions like Saltbox Integration Platform, iDocuments (automation for purchasing, expenses and sales orders), and Brutos (for the brewery and distillery industry), we ensure your operations are integrated, automated, and optimized for simplicity, rapid growth, and profitability. Ready to explore your business future? Contact us today. We have offices throughout the US, Canada and UK.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 42


**Seller Details:**

- **Seller:** [Vision33](https://www.g2.com/sellers/vision33)
- **Company Website:** https://www.vision33.com
- **Year Founded:** 2003
- **HQ Location:** Irvine, US
- **Twitter:** @vision33_SAP (1,813 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/127449/ (404 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Wholesale
  - **Company Size:** 58% Mid-Market, 40% Small-Business


  ### 22. [XL.net Strategic IT](https://www.g2.com/products/xl-net-strategic-it/reviews)
  24/7 Outsourced IT Department for companies with 15-250 staff in Greater Chicagoland. Strategic IT is all about using everything technology has to offer to meet your goals. It’s also critical if you want to keep pace with your competitors. Large corporations have access to plenty of technological solutions that give them an edge. If you can give your SMB the same kind of mindset, you’re already getting ahead of the competition.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 7


**Seller Details:**

- **Seller:** [XL.net](https://www.g2.com/sellers/xl-net)
- **Year Founded:** 2006
- **HQ Location:** Park Ridge, US
- **LinkedIn® Page:** https://www.linkedin.com/company/xl.net/ (41 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 86% Small-Business, 14% Mid-Market


  ### 23. [Advisory](https://www.g2.com/products/advisory/reviews)
  As an IT consulting company that prides itself on versatility, we are tasked with designing IT strategies for a variety of companies. While there is no uniform approach to scaling and ensuring maximum reliability, we focus on three pillars: endpoint protection, identity management, and network security. Each one of these are incredibly important in their own right, but when properly designed, they inform one another as the basis of a foundational IT strategy.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 6


**Seller Details:**

- **Seller:** [Advisory Solutions](https://www.g2.com/sellers/advisory-solutions)
- **Year Founded:** 2016
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/advisorymsp/ (22 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 83% Mid-Market, 17% Enterprise


  ### 24. [Coastal](https://www.g2.com/products/coastal/reviews)
  Coastal makes you successful using Salesforce, Snowflake, and AI—all backed by a #1 customer ranking. With 1,700+ clients across industries and more than 3,000 certifications, we help organizations do more with their technology and data to power real business results. By combining a modern data foundation with the world’s #1 CRM, we create one system where clean, governed data powers real-time workflows, intelligent automation, and measurable business impact. Making that possible takes the right team and the right tools. Coastal’s leaders—former Salesforce executives, enterprise IT veterans, and industry experts—work alongside our certified specialists to deliver work that matters, using automation-first frameworks for faster results with less risk. That’s how we simplify the complex and bring the clarity, speed, and value you need to reach your goals with confidence. From strategy and implementation to managed services, we’re the consultancy you’ll love working with. Why Coastal? ✔️ 5/5 Stars on Salesforce AppExchange with over 500 reviews ✔️ 4x Leader in ISG Provider Lens™️ ✔️ Experts in AI, Data Cloud, multi-cloud Salesforce solutions, Snowflake www.coastal.us


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 183


**Seller Details:**

- **Seller:** [Coastal](https://www.g2.com/sellers/coastal)
- **Company Website:** https://www.coastal.us/
- **Year Founded:** 2012
- **HQ Location:** Palm Coast, FL
- **Twitter:** @CoastalCloud_US (828 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2931319/ (681 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management, Hospital & Health Care
  - **Company Size:** 49% Mid-Market, 32% Small-Business


#### Pros & Cons

**Pros:**

- Helpful (6 reviews)
- Support Responsiveness (6 reviews)
- Communication (5 reviews)
- Expertise (5 reviews)
- Problem Solving (5 reviews)

**Cons:**

- Expensive (4 reviews)
- Expensive Pricing (4 reviews)
- Poor Customer Support (1 reviews)

  ### 25. [GSI, Inc.](https://www.g2.com/products/gsi-inc/reviews)
  GSI, Inc. (GetGSI.com) is a leading provider of consulting, implementation, and managed services for Oracle- NetSuite, JD Edwards EnterpriseOne, HubSpot, and other enterprise platforms. We provide infrastructure services for automations, cloud, data, cybersecurity, and Artificial Intelligence. We are cloud agnostic, partnering with clients that use Oracle Cloud, Amazon Web Services (AWS), Microsoft Azure, and private cloud solutions.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 51


**Seller Details:**

- **Seller:** [GSI, Inc.](https://www.g2.com/sellers/gsi-inc)
- **Company Website:** https://www.getgsi.com
- **Year Founded:** 2004
- **HQ Location:** Alpharetta, US
- **Twitter:** @GSIInc (818 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gsi-inc- (173 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Mid-Market, 25% Small-Business


#### Pros & Cons

**Pros:**

- Expertise (7 reviews)
- Helpful (7 reviews)
- Custom Solutions (4 reviews)
- Knowledgeability (4 reviews)
- Process Efficiency (4 reviews)

**Cons:**

- Poor Customer Support (2 reviews)



## Parent Category

[Professional Services Providers](https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5)



## Related Categories

- [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing)
- [Digital Transformation Consulting Providers](https://www.g2.com/categories/digital-transformation-consulting)
- [Cloud Migration Services](https://www.g2.com/categories/cloud-migration-services)



---

## Buyer Guide

### What You Should Know About Managed IT Services 

Organizations turn to managed IT services to outsource responsibilities related to their IT infrastructure. This gives businesses more time to focus on their essential operations knowing their technology functions smoothly and efficiently.

### What are managed IT services?

Managed service providers (MSPs) offer proactive support, continuous monitoring, and rapid response to IT issues in efforts to minimize downtime and maximize productivity for a range of businesses. By taking advantage of the expertise and resources of MSPs, companies get access to [IT services outsourcing](https://www.g2.com/categories/it-outsourcing)without the need for in-house advisors or infrastructure investment. This model provides scalability, flexibility, and cost-effectiveness that businesses use to tailor their IT support systems. 

Additionally, managed IT service providers enhance cybersecurity, compliance, and overall operational efficiency, which clears the way for organizations to focus on strategic initiatives for future growth. 

### How do managed IT services work?

The process delegating IT operations to managed IT services typically follows these steps. 

- **Assessment:** The MSP conducts an assessment of the current IT infrastructure to understand your systems and business needs. This assessment helps tailor services to company requirements. 
- **Implementation:** Based on the assessment, MSP sets up necessary hardware, software, or additional systems to integrate with your operations. This may include implementation of tools for remote monitoring. 
- **Ongoing management:** The MSP then focuses on maintaining the IT infrastructure with continuous monitoring, maintenance, helpdesk assistance, and [backup](https://www.g2.com/articles/what-is-backup) and recovery services. 
- **Strategic planning:** Managed IT service providers also contribute to strategic planning such as education for new technologies, scaling current infrastructure, and improving processes. 
- **Reporting and communication:** Your MSP provides regular status reports on the performance of services. 
- **Service level agreements (SLAs):** SLAs define parameters by outlining the response times and other important metrics you expect the service provider to meet.

### What’s the difference between managed IT services and cloud services?

Managed IT services can include taking care of cloud resources and services, but they may also encompass a broader range of IT management and support activities, including on-premises infrastructure, network management, and security services. Cloud services, on the other hand, specifically focus on providing computing resources and applications over the internet, often as part of a subscription-based model.

### Benefits of managed IT services

Managed IT support services lead to several significant benefits that help businesses focus on their core objectives Some advantages of managed services are as follows.

- **Cost efficiency:** Since managed IT services operate on a subscription-based model, businesses can avoid the expenses associated with hiring and training IT staff, as well as the costs of purchasing and maintaining hardware, software, and infrastructure. 
- **Focus on core business:** Companies can redirect their resources and energy toward vital business goals, ultimately enhancing their competitive advantage.
- **Access to expertise and advanced technology:** Managed IT service providers employ experienced professionals with specialized skills and expertise in various areas of technology. Businesses benefit from access to a team that’s ready to offer guidance, support, and strategic advice.
- **Proactive support and maintenance:** Managed IT services include proactive support to identify and address potential issues before they escalate into major problems. This approach minimizes downtime, disruptions, and productivity losses to make it easier for businesses to operate smoothly and efficiently.
- **Enhanced security and compliance:** MSPs implement robust security measures to protect their clients against cyber threats, [data breaches](https://www.g2.com/articles/data-breach), and compliance risks. They conduct regular security assessments and establish multi-layered security defenses. They also maintain compliance with industry regulations such as General data protection regulation ([GDPR](https://www.g2.com/glossary/gdpr-definition)), Health insurance portability and accountability act ([HIPAA](https://www.g2.com/glossary/hipaa-definition)), payment card industry data security standard ([PCI DSS](https://www.g2.com/glossary/pci-compliance-definition)), and others, reducing the risk of fines.
- **Scalability:** Whether scaling up to accommodate business growth or scaling down during periods of decreased demand, MSPs adapt their services to meet the evolving needs of their clients.

### Managed IT services challenges

On the other side of the coin, here are some of the challenges involved with IT managed services. 

- **Finding the right provider:** Choosing the right service provider that aligns with organizational needs, goals, and values can be challenging as the pursuit requires extensive research and evaluation. 
- **Cost management:** While third-party providers offer cost savings when compared to an in-house IT team, unexpected costs, hidden fees, and unclear pricing structures add to financial challenges. Read the fine print.
- **Loss of control:** Businesses must establish clear communication channels, performance metrics, and a governing structure to ensure zero loss of control over IT operations and decision-making processes. 
- **Data security concerns:** Entrusting sensitive information to third-party managed IT support services raises concerns regarding privacy and security. Make certain robust security measures are implemented. 
- **Service downtime:** Despite protective messages, system failures, human errors, or technical issues that lead to service interruption and downtime can still happen. 
- **Integration with existing systems:** Understanding compatibility issues, data migration concerns to confirm that the new tools integrate well with the existing systems is a crucial step in planning. 
- **Contractual and SLA understanding:** Making sense of the terms, conditions, and SLAs is essential for managing expectations, resolving disputes, and ensuring accountability. Businesses must review and negotiate contracts carefully to clarify responsibilities.

### Managed IT services cost

Pricing for managed IT services varies based on the size and complexity of client requirements, types of services offered, technological expertise, and geographical location. There are various pricing models available; some of them are as follows.  

- **Per-device pricing** charges a fixed or flat fee per device, such as a server, a computer, or a printer. It’s a straightforward pricing model, but it doesn’t account for services required per device. 
- **Per-user pricing** charges a flat fee per user per month. This can be a more scalable option for businesses, as it aligns costs with the number of employees.
- **Tiered pricing** provides a different bundle of services at different price points. Clients choose the tier that best suits their needs and budget.
- **All-inclusive pricing** , also known as the flat-fee pricing model, involves a single, fixed monthly fee for all IT services. Companies appreciate this model for its predictability and simplicity.
- **A la carte pricing** lets clients pick and choose specific services. Each service is priced individually. This provides flexibility, but can also make costs less predictable.
- **Value-based pricing**  is less common, but involves pricing based on the value or return the service is expected to bring to the client's business.
- **Project-based pricing** is for specific projects outside the scope of regular IT management, like an IT upgrade or a cybersecurity audit. MSPs might charge a one-time fee.

Factors influencing price:

- [Service Level Agreements](https://www.g2.com/glossary/sla-management) **(SLAs):** A demanding SLA such as 24/7 support will typically increase the price.
- **Technical complexity:** Complex environments or specialized technology service requirements may lead to higher costs.
- **Location:** Prices vary based on geographic location, reflecting local market conditions and cost of living.
- **Additional services:** Advanced services such as cybersecurity, data analytics, and custom software development may come at a premium.

Pricing may vary on terms and conditions depending on the provider. It is crucial to understand that each pricing model and provider's technical support varies from one another. 

### How to choose the right managed IT service provider

By following these steps and considering these key factors for your IT Infrastructure, you’ll be able to select the right service provider that meets your organization's needs and helps drive success.

- **Assess IT needs:** Recognize the IT needs of your company, including the current infrastructure, technology goals, budget, and any issues or problems at hand. 
- **Research potential service providers:** Dive into extensive research to find possible MSPs. Take into account elements like credentials, client testimonials, industry experience, and reputation.
- **Evaluate services:** Examine each MSP's portfolio to make sure their offerings meet your IT requirements. Look for suppliers who provide customized solutions.
- **Consider technical capabilities:** Evaluate the MSP's technical expertise, certifications, and experience with relevant technologies and platforms. Ensure they have the skills and resources to support your IT environment effectively.
- **Examine SLAs:** Review the SLAs each MSP offers, including response times, uptime guarantees, resolution procedures, and escalation protocols. Verify the SLAs align with your expectations.
- **Review support structure:** Educating yourself about help desk availability, technical support team size, and communication channels. Make sure the MSP can provide timely and effective support when needed.
- **Consider pricing models:** Compare pricing models and structures offered by different MSPs. Look for transparency, flexible payment options, and value-added services that work with your budget and IT goals.
- **Assess cultural fit:** Consider the MSP's company culture, values, and communication style. Choose a provider that shares your organization's values and can collaborate effectively with your team.
- **Check flexibility:** Assess the MSP's ability to adapt to changing business needs, technology trends, and growth opportunities. Choose a flexible, agile, and proactive provider that addresses evolving IT requirements.
- **Data management and backup strategy:** Ask about the MSP's data management practices, IT strategy, data backup plans, [disaster recovery](https://www.g2.com/glossary/disaster-recovery-definition) plans, and security measures. Ensure they prioritize data protection, privacy, and compliance with relevant regulations.

### Who uses managed IT services?

Managed IT services find use over a broad spectrum of organizations that require reliable technical support and wish to explore automation. 

- **Small and medium-sized businesses:** Small and medium-sized organizations often lack the resources required to maintain an in-house IT department. Managed IT services provide access to expert technical support without the overhead costs of hiring.
- **Large corporations:** Although large corporations usually have in-house IT departments, they use additional services to handle specific tasks, like network management or [cloud computing](https://www.g2.com/articles/cloud-computing) services, to let them focus on core activities. 
- **Startups:** Startups adopt IT managed services for rapid scaling of their IT infrastructure, allowing them to focus on innovation.
- **Healthcare providers:** Hospitals, clinics, and other healthcare facilities use managed IT services for secure and efficient management of their IT needs and to comply with health regulations like HIPAA.
- **Financial institutions:** Banks, investment firms, and insurance companies turn to managed IT services for enhanced cybersecurity, data protection, and compliance requirements.
- **Educational institutions:** Schools and universities often outsource IT management to handle infrastructure like student databases, learning management systems, and campus network security.

### Questions for a managed IT service provider

When considering a managed IT service provider, you want to guarantee they can meet your business needs and provide the level of service you require. Here are some questions you might consider asking when vetting a managed IT service provider.

- What IT services do you offer?
- What kind of support can we expect? Is it 24/7? How do you handle after-hours support requests? What is your average response time for support requests?
- How do you safeguard our data?
- What security measures and protocols do you have in place?
- What is your disaster recovery plan?
- How often do you perform data backups?
- What is your process for restoring data in case of loss?
- Are you compliant with industry regulations relevant to our business (like HIPAA for healthcare, GDPR for European data, etc.)?
- Which SLAs are in place?
- What metrics do you report to clients?
- Are there any hidden costs or potential fees we should be aware of?
- Do you have partnerships with specific hardware or software vendors?
- Can we expect a dedicated account manager or point of contact?
- How will you communicate with us regarding updates, changes, and issues?
- What is your onboarding process for new clients?
- How do you handle the transition from an in-house IT team or another managed service provider?
- If we choose to end our contract, what is the process for a smooth transition?
- Are we able to retrieve our data easily?

### Is managed IT services typically a short-term or long-term engagement?

Managed IT services are generally designed to be a long-term engagement. The idea is to establish a partnership where the service provider acts as an extension of your IT department. This ongoing relationship allows the service provider to thoroughly understand your IT infrastructure, your business processes, and your technology needs, enabling them to manage your systems effectively and efficiently.

_Researched and written by_ [_Rachana Hasyagar_](https://learn.g2.com/author/rachana-hasyagar)

_Reviewed and edited by_ [_Aisha West _](https://learn.g2.com/author/aisha-west)