Compare Magentrix Customer Community, Vision Helpdesk, and Zendesk Support

Pricing

 
Customer Portals - Elite Edition
Starting at US$1499
Org
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Magentrix Customer Community
Customer Portals - Elite Edition
Starting at US$1499Org
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
9.3
8.7
Ease of Use
Ease of Use
9.2
9.0
8.6
Ease of Setup
Ease of Setup
9.2
8.8
8.2
Ease of Admin
Ease of Admin
9.4
9.2
8.3
Quality of Support
Quality of Support
9.2
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
7.6
Meets Requirements
Magentrix Customer Community
9.2
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
Magentrix Customer Community
9.2
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
Magentrix Customer Community
9.2
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
Magentrix Customer Community
9.4
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
Magentrix Customer Community
9.2
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
Magentrix Customer Community
9.7
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
Magentrix Customer Community
10.0
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Magentrix Customer Community
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.3
Interactive FAQs & Forums
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.3
Interaction
Web Portals
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
Magentrix Customer Community
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
Magentrix Customer Community
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
61.7%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
8.5%
17.5%
Magentrix Customer Community
Small-Business
33.3%
Mid-Market
50.0%
Enterprise
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.8%
Enterprise
17.5%

Reviewers' Industry

 
Computer Software
33.3%
Non-Profit Organization Management
25.5%
Computer Software
16.7%
 
Telecommunications
16.7%
Internet
12.8%
Information Technology and Services
14.7%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
12.8%
Internet
9.4%
 
Non-Profit Organization Management
16.7%
Individual & Family Services
4.3%
Marketing and Advertising
4.7%
 
Hospital & Health Care
16.7%
Education Management
4.3%
Retail
3.9%
 
Other
0.0%
Other
40.4%
Other
50.7%
Magentrix Customer Community
Computer Software
33.3%
Telecommunications
16.7%
Outsourcing/Offshoring
16.7%
Non-Profit Organization Management
16.7%
Hospital & Health Care
16.7%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.5%
Internet
12.8%
Information Technology and Services
12.8%
Individual & Family Services
4.3%
Education Management
4.3%
Other
40.4%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Magentrix Customer Community
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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