Compare Magentrix Customer Community, Vision Helpdesk, and LiveAgent

Pricing

 
Customer Portals - Elite Edition
Starting at US$1499
Org
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
Satellite Desk
$24
per staff per mo billed annually
Ticket
$15/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Magentrix Customer Community
Customer Portals - Elite Edition
Starting at US$1499Org
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
9.3
8.9
Ease of Use
Ease of Use
9.2
9.0
9.0
Ease of Setup
Ease of Setup
9.2
8.8
8.7
Ease of Admin
Ease of Admin
9.4
9.2
8.9
Quality of Support
Quality of Support
9.2
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
9.0
Meets Requirements
Magentrix Customer Community
9.2
Vision Helpdesk
9.3
LiveAgent
8.9
Ease of Use
Magentrix Customer Community
9.2
Vision Helpdesk
9.0
LiveAgent
9.0
Ease of Setup
Magentrix Customer Community
9.2
Vision Helpdesk
8.8
LiveAgent
8.7
Ease of Admin
Magentrix Customer Community
9.4
Vision Helpdesk
9.2
LiveAgent
8.9
Quality of Support
Magentrix Customer Community
9.2
Vision Helpdesk
9.6
LiveAgent
9.1
Ease of Doing Business With
Magentrix Customer Community
9.7
Vision Helpdesk
9.6
LiveAgent
9.1
Product Direction (% positive)
Magentrix Customer Community
10.0
Vision Helpdesk
9.5
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Magentrix Customer Community
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Searchable Articles
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.0
Community Forums
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.3
LiveAgent
8.9
Interaction
Web Portals
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.0
Forum to Reponse
Magentrix Customer Community
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Tickets and Tagging
Magentrix Customer Community
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.2
Live Chat
Magentrix Customer Community
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
61.7%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.8%
24.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
8.5%
12.8%
Magentrix Customer Community
Small-Business
33.3%
Mid-Market
50.0%
Enterprise
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.6%
Mid-Market
24.6%
Enterprise
12.8%

Reviewers' Industry

 
Computer Software
33.3%
Non-Profit Organization Management
25.5%
Information Technology and Services
12.6%
 
Telecommunications
16.7%
Internet
12.8%
Computer Software
7.2%
 
Outsourcing/Offshoring
16.7%
Information Technology and Services
12.8%
Internet
5.6%
 
Non-Profit Organization Management
16.7%
Individual & Family Services
4.3%
Retail
4.9%
 
Hospital & Health Care
16.7%
Education Management
4.3%
Marketing and Advertising
4.5%
 
Other
0.0%
Other
40.4%
Other
65.2%
Magentrix Customer Community
Computer Software
33.3%
Telecommunications
16.7%
Outsourcing/Offshoring
16.7%
Non-Profit Organization Management
16.7%
Hospital & Health Care
16.7%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.5%
Internet
12.8%
Information Technology and Services
12.8%
Individual & Family Services
4.3%
Education Management
4.3%
Other
40.4%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.2%
Internet
5.6%
Retail
4.9%
Marketing and Advertising
4.5%
Other
65.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

User in Chemicals

Live agent is slower than many of the other live chat products I have used.

 
Magentrix Customer Community
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
User in Chemicals

Live agent is slower than many of the other live chat products I have used.

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Magentrix Customer Community
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
Magentrix Customer Community
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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