Compare Magentrix Customer Community vs Thought Industries

See this
comparison of Magentrix Customer Community vs. Thought Industries
based on data from user reviews. Magentrix Customer Community rates 4.8/5 stars with 6 reviews. Thought Industries rates 4.5/5 stars with 28 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Customer Portals - Elite Edition
Starting at US$1499
Org
 
Free Trial
Free Trial Unavailable
Magentrix Customer Community
Customer Portals - Elite Edition
Starting at US$1499Org
Free Trial
Thought Industries
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.2
7.9
Ease of Use
Ease of Use
9.2
8.1
Ease of Setup
Ease of Setup
9.2
7.8
Ease of Admin
Ease of Admin
9.4
8.1
Quality of Support
Quality of Support
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.7
Product Direction (% positive)
Product Direction (% positive)
10.0
8.1
Meets Requirements
Magentrix Customer Community
9.2
Thought Industries
7.9
Ease of Use
Magentrix Customer Community
9.2
Thought Industries
8.1
Ease of Setup
Magentrix Customer Community
9.2
Thought Industries
7.8
Ease of Admin
Magentrix Customer Community
9.4
Thought Industries
8.1
Quality of Support
Magentrix Customer Community
9.2
Thought Industries
8.8
Ease of Doing Business With
Magentrix Customer Community
9.7
Thought Industries
8.7
Product Direction (% positive)
Magentrix Customer Community
10.0
Thought Industries
8.1

Features

Customer Information
Customer Health Scores
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Customer Monitoring
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Customer Profiles
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Playbooks
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Customer Segments
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Product Engagement
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Surveys
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Predictions
Churn Risk
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Upsell Opportunities
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Custom Triggers
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Machine Learning
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Platform
Reporting & Dashboards
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
API & Integrations
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Data Import & Export Tools
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Workflow Capability
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Notifications
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Customization
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Scalability
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Data Security
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
Performance & Reliability
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available
User, Role, and Access Management
Magentrix Customer Community
Not enough data available
Thought Industries
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
11.1%
Magentrix Customer Community
Small-Business
33.3%
Mid-Market
50.0%
Enterprise
16.7%
Thought Industries
Small-Business
48.1%
Mid-Market
40.7%
Enterprise
11.1%

Reviewers' Industry

 
Computer Software
33.3%
Publishing
14.8%
 
Telecommunications
16.7%
E-Learning
14.8%
 
Outsourcing/Offshoring
16.7%
Professional Training & Coaching
11.1%
 
Non-Profit Organization Management
16.7%
Non-Profit Organization Management
7.4%
 
Hospital & Health Care
16.7%
Media Production
7.4%
 
Other
0.0%
Other
44.4%
Magentrix Customer Community
Computer Software
33.3%
Telecommunications
16.7%
Outsourcing/Offshoring
16.7%
Non-Profit Organization Management
16.7%
Hospital & Health Care
16.7%
Other
0.0%
Thought Industries
Publishing
14.8%
E-Learning
14.8%
Professional Training & Coaching
11.1%
Non-Profit Organization Management
7.4%
Media Production
7.4%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Alisha J.
Administrator in Information Services

I like coordinating with the team at TI over product enhancements.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Publishing

Design could use an update as it's lacking that "wow" factor. TI puts onus on users to suggest and push for improvements to the platform - which is not always helpful.

 
Magentrix Customer Community
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Thought Industries
Most Helpful Favorable Review
Alisha J.
Administrator in Information Services

I like coordinating with the team at TI over product enhancements.

Most Helpful Critical Review
Administrator in Publishing

Design could use an update as it's lacking that "wow" factor. TI puts onus on users to suggest and push for improvements to the platform - which is not always helpful.

Screenshots

 
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Magentrix Customer Community

Videos

 No videos provided
Magentrix Customer Community
No videos provided
Thought Industries

Downloads

 No downloads provided
Magentrix Customer Community
No downloads provided
Thought Industries
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