# MaestroQA, Medallia Agent Connect vs Scorebuddy Comparison

| | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 324 | 276 | 806 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Mid-Market (55.8% of reviews) | Mid-Market (59.5% of reviews) | 
| **Entry Level Price** | Request a demo today | No pricing available | Free Trial 0 seat Per Month | 

---
## Top Pros & Cons

### MaestroQA

Pros:
- Ease of Use (22 reviews)
- Scoring System (21 reviews)

Cons:
- Usability Issues (21 reviews)
- Missing Features (9 reviews)

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

### Scorebuddy

Pros:
- Ease of Use (87 reviews)
- Scoring System (53 reviews)

Cons:
- Poor Reporting (17 reviews)
- Missing Features (16 reviews)

---
## Ratings Comparison
| Rating | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
  | **Meets Requirements** | 9.4 (259 reviews) | 9.0 (182 reviews) | 9.0 (710 reviews) | 
  | **Ease of Use** | 9.4 (262 reviews) | 9.2 (183 reviews) | 9.1 (714 reviews) | 
  | **Ease of Setup** | 9.2 (86 reviews) | 9.1 (99 reviews) | 9.0 (414 reviews) | 
  | **Ease of Admin** | 9.2 (76 reviews) | 9.0 (95 reviews) | 8.9 (258 reviews) | 
  | **Quality of Support** | 9.7 (251 reviews) | 9.3 (162 reviews) | 9.2 (628 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (74 reviews) | 9.3 (97 reviews) | 9.2 (249 reviews) | 
  | **Product Direction (% positive)** | 9.3 (237 reviews) | 8.5 (166 reviews) | 9.3 (696 reviews) | 

---
## Pricing

### MaestroQA

#### Entry-Level Pricing

Plan: Contact Us

Price: Request a demo today

Description: We'd love to put together a custom proposal for you based on your team's unique needs.

Request a demo and we'll contact you to learn more about your use case + create the best package for your team.


[Learn more about MaestroQA](https://www.g2.com/products/maestroqa/reviews)

#### Free Trial

Yes

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Scorebuddy

#### Entry-Level Pricing

Plan: Foundation

Price: Free Trial 0 seat Per Month

Description: Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting 

Key Features:
- Customizable Scorecards
- AI Assistance
- QA Workflows

[Browse all 3 editions](https://www.g2.com/products/scorebuddy/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Call Analytics

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | 9.3/10 | 236 |
| **Medallia Agent Connect** | 9.0/10 | 114 |
| **Scorebuddy** | 8.7/10 | 684 |

#### Quality Assurance

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Evaluation** | 9.5 (218 reviews) | 9.1 (100 reviews) | 9.3 (631 reviews) | 
| **Calibration** | 9.5 (217 reviews) | 8.9 (88 reviews) | 8.8 (594 reviews) | 
| **Reports** | 9.1 (213 reviews) | 8.5 (92 reviews) | 8.8 (623 reviews) | 

#### Engagement

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Feedback** | 9.4 (219 reviews) | 9.1 (93 reviews) | 9.0 (616 reviews) | 
| **Dashboards** | 9.2 (215 reviews) | 9.0 (102 reviews) | 8.8 (613 reviews) | 
| **Training** | 9.1 (197 reviews) | 8.7 (84 reviews) | 8.4 (567 reviews) | 

#### Performance

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Integrations** | 9.3 (199 reviews) | 9.1 (90 reviews) | 8.4 (560 reviews) | 
| **Compliance** | 9.5 (198 reviews) | 9.2 (74 reviews) | 9.0 (572 reviews) | 

#### Generative AI

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **AI Text Generation** | 9.1 (66 reviews) | Not enough data | Feature Not Available | 
| **AI Text Summarization** | 9.2 (66 reviews) | Not enough data | 8.2 (417 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |
| **Scorebuddy** | N/A | N/A |

#### Feedback Management

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Tagging** | Not enough data | 9.0 (20 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.8 (17 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (25 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (16 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 9.1 (17 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 9.1 (25 reviews) | Not enough data | 

#### Feedback Sources

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Surveys** | Not enough data | 9.2 (22 reviews) | Not enough data | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | Not enough data | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | 7.0/10 | 5 |
| **Medallia Agent Connect** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Platform

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **MaestroQA** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |
| **Scorebuddy** | N/A | N/A |

#### Generative AI

| Feature | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to MaestroQA (3):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Medallia Agent Connect (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | MaestroQA | Medallia Agent Connect | Scorebuddy | 
|---|---|---|---|
| **Small-Business** | 16.2% | 37.0% | 20.9% | 
| **Mid-Market** | 55.0% | 55.8% | 59.5% | 
| **Enterprise** | 28.8% | 7.2% | 19.6% | 

### By Industry

#### MaestroQA

- **Consumer Services:** 22.7%
- **Computer Software:** 9.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.1%
- **Telecommunications:** 5.8%
- **Outsourcing/Offshoring:** 5.2%
- **Health, Wellness and Fitness:** 3.9%
- **Financial Services:** 3.6%
- **Food & Beverages:** 3.6%
- **Consumer Goods:** 2.9%
- **Other:** 29.8%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

#### Scorebuddy

- **Consumer Services:** 10.8%
- **Financial Services:** 9.1%
- **Outsourcing/Offshoring:** 7.6%
- **Information Technology and Services:** 5.9%
- **Gambling & Casinos:** 5.4%
- **Executive Office:** 4.9%
- **Telecommunications:** 4.6%
- **Airlines/Aviation:** 3.7%
- **Insurance:** 3.5%
- **Leisure, Travel & Tourism:** 3.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to MaestroQA

- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (439 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)

### Alternatives to Medallia Agent Connect

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4070 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (439 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)

### Alternatives to Scorebuddy

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (439 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)

---
## Top Discussions

### MaestroQA

- Title: [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) — 1 comment, 1 upvote
  > **Top comment:** "Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module...."
- Title: [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

### Scorebuddy

- Title: [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) — 3 comments, 2 upvotes
  > **Top comment:** "Everything to make you a better agent
"
- Title: [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) — 3 comments
  > **Top comment:** "We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use."
- Title: [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Stephen 

Thank you for your feedback. Please reach out to support@scorebuddyqa.com and we would be happy to help"
- Title: [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) — 1 comment, 1 upvote
  > **Top comment:** "It is a way to track job performance."
- Title: [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello DeWaun,

Let us understand your query better. 

If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect-vs-scorebuddy)