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At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Mid-Market (73.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
M-Files
Star Rating
(284)4.4 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about M-FilesSoftdocs
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (73.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SoftdocsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that M-Files excels in document management with its robust version control feature, scoring a perfect 10.0, while Softdocs Etrieve, although strong, has a slightly lower score of 9.0 in this area, indicating M-Files may offer a more comprehensive solution for users needing detailed document tracking.
- Users report that Softdocs Etrieve shines in its quality of support, achieving an impressive score of 9.8 compared to M-Files' 8.1. This suggests that users may find more responsive and helpful customer service with Softdocs Etrieve, which can be crucial for organizations needing quick assistance.
- G2 users highlight M-Files' superior ease of setup with a score of 7.2, while Softdocs Etrieve scores higher at 8.5. This indicates that users may find Softdocs Etrieve easier to implement, which can lead to faster onboarding and productivity.
- Users on G2 mention that Softdocs Etrieve offers better customization options, particularly in custom fields and conditional logic, scoring 9.5 and 9.2 respectively, compared to M-Files. This flexibility can be a significant advantage for organizations with specific needs.
- Reviewers say that M-Files provides a more comprehensive search functionality, scoring 9.0, which may help users find documents more efficiently compared to Softdocs Etrieve's search capabilities. This can be a critical factor for teams that rely heavily on document retrieval.
- Users report that Softdocs Etrieve has a more user-friendly interface, reflected in its ease of use score of 9.0 versus M-Files' 8.1. This could lead to a smoother user experience and quicker adoption among team members.
Pricing
Entry-Level Pricing
Softdocs
No pricing availableFree Trial
M-Files
Free Trial is available
Softdocs
No trial information availableRatings
Meets Requirements
8.9
231
9.5
14
Ease of Use
8.6
233
9.0
15
Ease of Setup
8.3
192
8.5
10
Ease of Admin
7.7
87
9.1
9
Quality of Support
8.6
222
9.8
14
Has the product been a good partner in doing business?
8.4
86
9.8
9
Product Direction (% positive)
8.9
226
9.1
13
Features by Category
Signature Process
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
File Management
9.5
42
Not enough data
9.2
41
Not enough data
9.6
43
Not enough data
9.6
43
Not enough data
8.7
41
Not enough data
Agentic AI - Cloud Content Collaboration
8.6
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Collaboration
9.3
41
Not enough data
9.4
42
Not enough data
9.2
41
Not enough data
9.3
43
Not enough data
Administration
9.2
41
Not enough data
9.3
40
Not enough data
9.1
43
Not enough data
8.7
40
Not enough data
9.0
40
Not enough data
9.3
41
Not enough data
Platform
9.4
39
Not enough data
9.4
38
Not enough data
9.3
36
Not enough data
9.2
33
Not enough data
Edit
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
9.4
6
Setup
9.2
69
9.2
6
9.1
66
9.1
9
9.0
66
8.9
6
8.8
70
9.2
8
Management
9.1
68
8.3
7
8.9
65
Feature Not Available
9.2
67
8.6
7
Generative AI
8.7
62
Not enough data
Agentic AI - Workflow Management
9.4
18
Not enough data
9.3
19
Not enough data
9.3
18
Not enough data
9.1
19
Not enough data
9.4
19
Not enough data
9.3
20
Not enough data
9.3
20
Not enough data
Customization
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.3
5
Not enough data
9.4
6
Additional Functionality
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
9.4
34
Not enough data
9.2
30
Not enough data
9.3
28
Not enough data
Dashboards
8.4
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
8.6
31
Not enough data
Collaboration
9.3
32
Not enough data
8.6
29
Not enough data
9.0
33
Not enough data
9.3
28
Not enough data
Security
9.1
29
Not enough data
8.6
25
Not enough data
9.4
30
Not enough data
Management and Discovery - IT Documentation
9.1
57
Not enough data
9.3
54
Not enough data
9.4
54
Not enough data
Operations - IT Documentation
9.2
53
Not enough data
8.8
52
Not enough data
9.4
56
Not enough data
Agentic AI - Enterprise Content Management (ECM)
8.7
34
Not enough data
9.0
32
Not enough data
9.0
33
Not enough data
File Management
9.2
148
Not enough data
9.2
149
Not enough data
8.5
112
Not enough data
9.2
132
Feature Not Available
8.7
135
Not enough data
8.6
127
Not enough data
8.3
111
8.3
5
8.4
106
Not enough data
8.5
116
Not enough data
9.1
148
Not enough data
8.8
132
Not enough data
8.6
115
Not enough data
Workflow
8.8
135
8.7
5
8.7
134
Not enough data
8.6
127
Not enough data
8.9
126
9.0
5
8.8
115
Feature Not Available
Platform
9.0
110
Not enough data
8.8
144
Not enough data
8.5
127
Not enough data
8.7
126
Not enough data
8.7
111
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
M-Files and Softdocs are categorized as Document Management, Enterprise Content Management (ECM), and Workflow Management
Unique Categories
M-Files is categorized as Engineering Document Management, Cloud Content Collaboration, and IT Documentation
Reviews
Reviewers' Company Size
M-Files
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Softdocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.5%
Education Management
5.5%
Marketing and Advertising
5.0%
Construction
4.6%
Oil & Energy
4.2%
Other
65.1%
Higher Education
69.6%
Education Management
26.1%
Primary/Secondary Education
4.3%
‐
‐
Other
0.0%
Discussions
What kind of companies use M-Files?
1 Comment
Official Response from M-Files
M-Files has customers in over 100 countries and range from organizations that just want to eliminate confusing folder structures to those companies with...Read more
Is M-Files 21 CFR Part 11 compliant?
1 Comment
Official Response from M-Files
M-Files enables organizations to comply with FDA 21 CFR Part 11 regulations. An essential part of fulfilling these regulations is the use of revision and...Read more
Does M-Files provide an audit trail?
1 Comment
Official Response from M-Files
M-Files includes the following audit trail functionality:
- Recording of object-specific events, such as object addition, modification and deletion...Read more
Softdocs has no discussions with answers
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