# Lyssna, UserTesting vs SurveyMonkey Comparison

| | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 179 | 792 | 23,555 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Enterprise (41.8% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Free 3 Seats Per Month | Contact Us Per Year | Contact Us | 

---
## Top Pros & Cons

### Lyssna

Pros:
- Ease of Use (57 reviews)
- Features (37 reviews)

Cons:
- Missing Features (18 reviews)
- Survey Issues (15 reviews)

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

### SurveyMonkey

Pros:
- Ease of Use (375 reviews)
- Ease of Creation (170 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (161 reviews) | 8.6 (605 reviews) | 9.0 (20683 reviews) | 
  | **Ease of Use** | 9.1 (163 reviews) | 8.4 (636 reviews) | 9.2 (20801 reviews) | 
  | **Ease of Setup** | 9.2 (119 reviews) | 8.6 (302 reviews) | 9.0 (8136 reviews) | 
  | **Ease of Admin** | 8.9 (63 reviews) | 8.7 (234 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.1 (106 reviews) | 9.0 (528 reviews) | 8.6 (14676 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (50 reviews) | 8.8 (229 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.1 (161 reviews) | 8.1 (595 reviews) | 7.7 (20223 reviews) | 

---
## Pricing

### Lyssna

#### Entry-Level Pricing

Plan: Free

Price: Free 3 Seats Per Month

Description: For small teams starting their experience research journey.

Key Features:
- Unlimited quick studies
- 15 self-recruited test and survey responses
- Core methods

[Browse all 3 editions](https://www.g2.com/products/lyssna/pricing)

#### Free Trial

Yes

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 156 |
| **UserTesting** | 7.5/10 | 468 |
| **SurveyMonkey** | N/A | N/A |

#### User Response Methods

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Survey** | 8.8 (131 reviews) | 7.5 (320 reviews) ✓ Verified | Not enough data | 
| **Video Snippets** | 6.8 (82 reviews) | 8.6 (378 reviews) ✓ Verified | Not enough data | 
| **Video Interview** | 7.2 (81 reviews) | 8.7 (299 reviews) ✓ Verified | Not enough data | 
| **Photo Submission** | Feature Not Available | 7.1 (185 reviews) ✓ Verified | Not enough data | 
| **Text/Notes** | 8.2 (107 reviews) | 8.2 (353 reviews) ✓ Verified | Not enough data | 

#### Participant Selection

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **In-App** | Feature Not Available | 7.4 (127 reviews) | Not enough data | 
| **In-Store** | Feature Not Available | 5.5 (82 reviews) | Not enough data | 
| **On-Site** | Feature Not Available | 6.9 (108 reviews) | Not enough data | 
| **Recruitment Pool** | 8.3 (120 reviews) | 8.1 (378 reviews) ✓ Verified | Not enough data | 

#### Insights

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Analytics** | 8.3 (124 reviews) | 7.7 (348 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | 7.5 (112 reviews) | 7.7 (313 reviews) ✓ Verified | Not enough data | 
| **Sorting** | 7.7 (102 reviews) | 7.4 (314 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **AI Text Summarization** | 7.1 (36 reviews) | 6.6 (85 reviews) | Not enough data | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 36 |
| **UserTesting** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Functionality

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Crowd Testing** | 8.6 (36 reviews) | Not enough data | Not enough data | 
| **Feedback Tracking** | 7.7 (32 reviews) | Not enough data | Not enough data | 
| **Integration** | 6.9 (32 reviews) | Not enough data | Not enough data | 
| **Requirements** | 7.9 (30 reviews) | Not enough data | Not enough data | 
| **Logging** | 7.8 (30 reviews) | Not enough data | Not enough data | 

#### Admin

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Test Analysis** | 8.5 (34 reviews) | Not enough data | Not enough data | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 18 |
| **UserTesting** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Platform Basics

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Interoperability** | 7.4 (11 reviews) | Not enough data | Not enough data | 
| **Performance** | 8.3 (12 reviews) | Not enough data | Not enough data | 

#### Platform Content

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Automation** | 7.8 (10 reviews) | Not enough data | Not enough data | 
| **Reminders** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Email Template** | 8.5 (11 reviews) | Not enough data | Not enough data | 
| **Booking** | 9.0 (10 reviews) | Not enough data | Not enough data | 
| **Rescheduling** | 7.5 (10 reviews) | Not enough data | Not enough data | 

#### Platform Performance

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Reporting** | 7.6 (11 reviews) | Not enough data | Not enough data | 
| **Monitoring** | 6.8 (11 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Customization ** | 7.6 (15 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 6.2 (13 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 6.0 (13 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.8 (14 reviews) | Not enough data | Not enough data | 
| **Performance** | 8.5 (16 reviews) | Not enough data | Not enough data | 
| **Mobility** | 7.7 (14 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.6 (16 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.6 (15 reviews) | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **UserTesting** | 7.9/10 | 260 |
| **SurveyMonkey** | N/A | N/A |

#### Feedback Source

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Invitation** | Not enough data | 8.0 (115 reviews) | Not enough data | 
| **Survey Link** | Not enough data | 8.4 (133 reviews) | Not enough data | 
| **App** | Not enough data | 8.4 (132 reviews) | Not enough data | 
| **Widget** | Not enough data | 7.7 (84 reviews) | Not enough data | 
| **Recruitment Pool** | Not enough data | 8.3 (156 reviews) | Not enough data | 

#### Feedback Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Media Library** | Not enough data | 7.7 (145 reviews) | Not enough data | 
| **Sorting** | Not enough data | 7.7 (160 reviews) | Not enough data | 
| **Sharing** | Not enough data | 8.2 (178 reviews) | Not enough data | 
| **Privacy** | Not enough data | 8.2 (163 reviews) | Not enough data | 

#### Insights

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | Not enough data | 
| **Computer Transcription** | Not enough data | 7.3 (163 reviews) | Not enough data | 
| **Analytics** | Not enough data | 7.7 (174 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | Not enough data | 

#### Customization

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 195 |

#### Feedback Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.1 (171 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (131 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.6/10 | 55 |
| **UserTesting** | 6.4/10 | 29 |
| **SurveyMonkey** | 8.3/10 | 1715 |

#### Survey Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | 8.1 (53 reviews) | 6.1 (22 reviews) | 9.0 (1511 reviews) | 
| **Question Types** | 9.0 (54 reviews) | 7.9 (24 reviews) | 8.9 (1447 reviews) | 
| **Templates** | 8.0 (47 reviews) | 6.5 (22 reviews) | 8.6 (1362 reviews) | 
| **Survey Distribution** | 8.2 (46 reviews) | 6.5 (24 reviews) | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | 7.8 (48 reviews) | 6.0 (25 reviews) | 8.4 (1173 reviews) | 
| **Branding** | 6.6 (47 reviews) | 5.8 (24 reviews) | 8.2 (1208 reviews) | 
| **Multimedia Support** | 7.5 (46 reviews) | 6.5 (24 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 6.5 (41 reviews) | 4.9 (23 reviews) | 8.1 (907 reviews) | 

#### Survey Insights

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | 7.8 (46 reviews) | 6.3 (24 reviews) | 8.6 (1418 reviews) | 
| **BI Tools Integration** | 5.9 (39 reviews) | Feature Not Available | 8.0 (946 reviews) | 
| **Data Exporting** | 8.0 (47 reviews) | 7.1 (24 reviews) | 8.5 (1267 reviews) | 
| **Permissions** | 8.3 (44 reviews) | 6.8 (24 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | 7.1 (11 reviews) | Feature Not Available | 7.6 (147 reviews) | 
| **Proactive Assistance** | 7.6 (11 reviews) | Feature Not Available | 7.7 (152 reviews) | 
| **Decision Making** | 8.2 (11 reviews) | Feature Not Available | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 247 |

#### Customization

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.3 (198 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (206 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 5 |
| **UserTesting** | 8.2/10 | 155 |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | Not enough data | 

#### Survey Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Brand Design Consistency** | 9.7 (5 reviews) | 9.0 (35 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 9.3 (5 reviews) | 8.3 (83 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.3 (5 reviews) | 8.6 (107 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 7.0 (5 reviews) | 8.5 (100 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Feedback Aggregation** | 6.7 (5 reviews) | 8.0 (102 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 6.3 (5 reviews) | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | 7.0 (5 reviews) | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 7.7 (5 reviews) | Feature Not Available | Not enough data | 

#### System Management

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Security** | 8.3 (5 reviews) | 8.8 (89 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.0 (5 reviews) | 9.2 (15 reviews) ✓ Verified | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Lyssna (5):** [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Lyssna | UserTesting | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 36.8% | 19.9% | 36.5% | 
| **Mid-Market** | 38.0% | 38.2% | 34.1% | 
| **Enterprise** | 25.1% | 41.8% | 29.4% | 

### By Industry

#### Lyssna

- **Information Technology and Services:** 14.7%
- **Marketing and Advertising:** 11.2%
- **Computer Software:** 10.6%
- **Design:** 10.0%
- **Financial Services:** 6.5%
- **Health, Wellness and Fitness:** 3.5%
- **Hospital & Health Care:** 2.9%
- **Automotive:** 2.4%
- **Retail:** 2.4%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 33.5%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Health, Wellness and Fitness:** 3.8%
- **Consumer Goods:** 3.8%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.7%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
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## Top Discussions

### Lyssna

No discussions available for this product.

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment, 1 upvote
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lyssna-vs-usertesting-vs-surveymonkey)