# Lyssna vs Userlytics Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Userlytics excels in providing high-quality user access, which is crucial for gathering direct feedback. Users appreciate features like the reporting tool that simplifies organizing participant responses, making it easier to inform UX strategies.
- **Users say** that Lyssna stands out for its **ease of setup** and flexibility, allowing researchers to quickly run tests in various formats. This adaptability is highlighted by users who find it beneficial for gathering feedback on live websites and prototypes.
- **Reviewers mention** that Userlytics offers exceptional support, with a high quality of assistance noted by users. This support is particularly valuable when navigating the platform's features, such as calendar sharing and transcription capabilities.
- **According to verified reviews** , Lyssna's user-friendly interface contributes to a smoother experience, with many users praising its straightforward tools for both moderated and unmoderated research. This ease of use is reflected in its higher ratings for day-to-day usability.
- **G2 reviewers highlight** that while Userlytics has a strong reporting feature, Lyssna's quick feedback turnaround is a significant advantage, allowing teams to make timely decisions based on user insights.
- **Users express** that both platforms meet their research needs effectively, but Lyssna's solid panel reach and diverse toolset make it a preferred choice for those looking for comprehensive research solutions.



| | Lyssna | Userlytics | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 178 | 189 | 
| **Largest Market Segment** | Mid-Market (37.6% of reviews) | Mid-Market (48.6% of reviews) | 
| **Entry Level Price** | Free 3 Seats Per Month | Free Trial | 

---
## Top Pros & Cons

### Lyssna

Pros:
- Ease of Use (37 reviews)
- Features (26 reviews)

Cons:
- Missing Features (12 reviews)
- Survey Issues (12 reviews)

### Userlytics

Pros:
- Ease of Use (14 reviews)
- Customer Support (12 reviews)

Cons:
- Poor Usability (5 reviews)
- Not User-Friendly (4 reviews)

---
## Ratings Comparison
| Rating | Lyssna | Userlytics | 
|---|---|---|
  | **Meets Requirements** | 8.4 (160 reviews) | 8.4 (132 reviews) | 
  | **Ease of Use** | 9.1 (162 reviews) | 8.2 (133 reviews) | 
  | **Ease of Setup** | 9.2 (118 reviews) | 8.7 (76 reviews) | 
  | **Ease of Admin** | 8.9 (62 reviews) | 8.6 (68 reviews) | 
  | **Quality of Support** | 9.1 (105 reviews) | 9.5 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (49 reviews) | 9.3 (69 reviews) | 
  | **Product Direction (% positive)** | 9.1 (160 reviews) | 8.8 (121 reviews) | 

---
## Pricing

### Lyssna

#### Entry-Level Pricing

Plan: Free

Price: Free 3 Seats Per Month

Description: For small teams starting their experience research journey.

Key Features:
- Unlimited quick studies
- 15 self-recruited test and survey responses
- Core methods

[Browse all 3 editions](https://www.g2.com/products/lyssna/pricing)

#### Free Trial

Yes

### Userlytics

#### Entry-Level Pricing

Plan: Try Userlytics for Free

Price: Free Trial

Key Features:
- https://www.userlytics.com/demo

[Browse all 6 editions](https://www.g2.com/products/userlytics/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 155 |
| **Userlytics** | 7.8/10 | 114 |

#### User Response Methods

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Survey** | 8.8 (130 reviews) | 8.3 (78 reviews) ✓ Verified | 
| **Video Snippets** | 6.8 (82 reviews) | 8.4 (90 reviews) ✓ Verified | 
| **Video Interview** | 7.2 (81 reviews) | 8.4 (87 reviews) ✓ Verified | 
| **Photo Submission** | Feature Not Available | 7.3 (51 reviews) | 
| **Text/Notes** | 8.2 (107 reviews) | 8.0 (83 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **In-App** | Feature Not Available | 7.5 (66 reviews) ✓ Verified | 
| **In-Store** | Feature Not Available | 7.2 (42 reviews) | 
| **On-Site** | Feature Not Available | 7.4 (52 reviews) ✓ Verified | 
| **Recruitment Pool** | 8.3 (120 reviews) | 8.3 (95 reviews) ✓ Verified | 

#### Insights

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Analytics** | 8.4 (123 reviews) | 8.0 (93 reviews) ✓ Verified | 
| **Collaboration** | 7.5 (112 reviews) | 7.9 (83 reviews) ✓ Verified | 
| **Sorting** | 7.7 (102 reviews) | 7.6 (78 reviews) | 

#### Generative AI

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **AI Text Summarization** | 7.1 (35 reviews) | 7.5 (35 reviews) | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 36 |
| **Userlytics** | N/A | N/A |

#### Functionality

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Crowd Testing** | 8.6 (36 reviews) | Not enough data | 
| **Feedback Tracking** | 7.7 (32 reviews) | Not enough data | 
| **Integration** | 6.9 (32 reviews) | Not enough data | 
| **Requirements** | 7.9 (30 reviews) | Not enough data | 
| **Logging** | 7.8 (30 reviews) | Not enough data | 

#### Admin

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Test Analysis** | 8.5 (34 reviews) | Not enough data | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 18 |
| **Userlytics** | N/A | N/A |

#### Platform Basics

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Interoperability** | 7.4 (11 reviews) | Not enough data | 
| **Performance** | 8.3 (12 reviews) | Not enough data | 

#### Platform Content

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Automation** | 7.8 (10 reviews) | Not enough data | 
| **Reminders** | 9.2 (11 reviews) | Not enough data | 
| **Email Template** | 8.5 (11 reviews) | Not enough data | 
| **Booking** | 9.0 (10 reviews) | Not enough data | 
| **Rescheduling** | 7.5 (10 reviews) | Not enough data | 

#### Platform Performance

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Reporting** | 7.6 (11 reviews) | Not enough data | 
| **Monitoring** | 6.8 (11 reviews) | Not enough data | 

#### Platform

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Customization ** | 7.6 (15 reviews) | Not enough data | 
| **Integration APIs** | 6.2 (13 reviews) | Not enough data | 
| **Internationalization** | 6.0 (13 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (14 reviews) | Not enough data | 
| **Performance** | 8.5 (16 reviews) | Not enough data | 
| **Mobility** | 7.7 (14 reviews) | Not enough data | 
| **Reporting** | 7.6 (16 reviews) | Not enough data | 
| **Dashboards** | 8.6 (15 reviews) | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Userlytics** | 8.3/10 | 15 |

#### Feedback Source

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Invitation** | Not enough data | 8.1 (13 reviews) | 
| **Survey Link** | Not enough data | 8.7 (13 reviews) | 
| **App** | Not enough data | 7.7 (11 reviews) | 
| **Widget** | Not enough data | 7.7 (10 reviews) | 
| **Recruitment Pool** | Not enough data | 7.7 (15 reviews) | 

#### Feedback Management

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Media Library** | Not enough data | 8.2 (11 reviews) | 
| **Sorting** | Not enough data | 8.5 (12 reviews) | 
| **Sharing** | Not enough data | 8.5 (14 reviews) | 
| **Privacy** | Not enough data | 8.8 (14 reviews) | 

#### Insights

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | 
| **Computer Transcription** | Not enough data | 8.5 (14 reviews) | 
| **Analytics** | Not enough data | 8.4 (15 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.6/10 | 55 |
| **Userlytics** | N/A | N/A |

#### Survey Management

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Survey Builder** | 8.1 (53 reviews) | Not enough data | 
| **Question Types** | 9.0 (54 reviews) | Not enough data | 
| **Templates** | 8.0 (47 reviews) | Not enough data | 
| **Survey Distribution** | 8.2 (46 reviews) | Not enough data | 

#### Survey Customization

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Branching/Skip Logic** | 7.8 (48 reviews) | Not enough data | 
| **Branding** | 6.6 (47 reviews) | Not enough data | 
| **Multimedia Support** | 7.5 (46 reviews) | Not enough data | 
| **Multilingual Surveys** | 6.5 (41 reviews) | Not enough data | 

#### Survey Insights

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Reporting & Analytics** | 7.8 (46 reviews) | Not enough data | 
| **BI Tools Integration** | 5.9 (39 reviews) | Not enough data | 
| **Data Exporting** | 8.0 (47 reviews) | Not enough data | 
| **Permissions** | 8.3 (44 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Adaptive Learning** | 7.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (11 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 5 |
| **Userlytics** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Brand Design Consistency** | 9.7 (5 reviews) | Not enough data | 
| **Survey Deployment** | 9.3 (5 reviews) | Not enough data | 
| **Feedback Collection** | 8.3 (5 reviews) | Not enough data | 
| **Device Responsiveness** | 7.0 (5 reviews) | Not enough data | 

#### Process Management

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Feedback Aggregation** | 6.7 (5 reviews) | Not enough data | 
| **Trigger Alerts** | 6.3 (5 reviews) | Not enough data | 
| **Real-Time Analysis** | 7.0 (5 reviews) | Not enough data | 
| **Real-Time Action** | 7.7 (5 reviews) | Not enough data | 

#### System Management

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Security** | 8.3 (5 reviews) | Not enough data | 
| **System Monitoring** | 8.0 (5 reviews) | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Lyssna | Userlytics | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Lyssna (4):** [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Survey Software](https://www.g2.com/categories/survey), [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userlytics (2):** [Software Testing Tools](https://www.g2.com/categories/software-testing), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback)


---
## Reviewer Demographics

### By Company Size

| Segment | Lyssna | Userlytics | 
|---|---|---|
| **Small-Business** | 37.1% | 32.2% | 
| **Mid-Market** | 37.6% | 48.6% | 
| **Enterprise** | 25.3% | 19.2% | 

### By Industry

#### Lyssna

- **Information Technology and Services:** 14.8%
- **Marketing and Advertising:** 11.2%
- **Computer Software:** 10.7%
- **Design:** 10.1%
- **Financial Services:** 5.9%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.0%
- **Automotive:** 2.4%
- **Retail:** 2.4%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 33.7%

#### Userlytics

- **Computer Software:** 13.1%
- **Information Technology and Services:** 8.9%
- **Financial Services:** 8.3%
- **Marketing and Advertising:** 8.3%
- **Retail:** 4.8%
- **Design:** 4.8%
- **Higher Education:** 4.2%
- **Health, Wellness and Fitness:** 3.6%
- **Research:** 3.0%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 38.7%

---
## Alternatives

### Alternatives to Lyssna

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

### Alternatives to Userlytics

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Userfeel](https://www.g2.com/products/userfeel/reviews) — 4.5/5 stars (105 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [TestRail](https://www.g2.com/products/testrail/reviews) — 4.4/5 stars (611 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Postman](https://www.g2.com/products/postman/reviews) — 4.6/5 stars (1784 reviews)

---
## Top Discussions

### Lyssna

No discussions available for this product.

### Userlytics

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lyssna-vs-userlytics)