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Compare Lyssna and Userbrain 
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At a Glance
Market Segments
Small-Business (37.5% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
$0.00
Lyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansUserbrain
Star Rating
(15)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userbrain excels in Quality of Support with a score of 9.8, while Lyssna, although still strong, has a slightly lower score of 9.3. Reviewers mention that Userbrain's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Userbrain's Ease of Use is rated at 9.7, which is higher than Lyssna's 9.2. Users say that Userbrain's intuitive interface allows for a smoother user experience, especially for those new to user testing software.
- G2 users highlight Userbrain's superior Feedback Tracking capabilities with a score of 8.1, compared to Lyssna's lower performance in this area. Users report that Userbrain provides more comprehensive tools for tracking user feedback effectively.
- Users on G2 mention that Userbrain's Survey Builder is rated at 8.5, while Lyssna's is slightly lower at 8.0. Reviewers say that Userbrain offers a more versatile set of question types and templates, making it easier to create customized surveys.
- Reviewers mention that Userbrain shines in Performance with a score of 9.4, while Lyssna has a score of 9.0. Users report that Userbrain's platform runs smoothly, even with larger datasets, which is crucial for effective user testing.
- Users say that Userbrain's Generative AI features, particularly in AI Text Summarization, are rated at 6.7, which is a notable area for improvement compared to Lyssna. Reviewers mention that Lyssna's AI capabilities are more robust, providing better insights and summaries from user feedback.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Userbrain
Free
$0.00
No subscription, no minimum order
- 5 sessions with your own users
- Refills monthly
- Get testers from our 150k+ pool of qualified testers on demand
Free Trial
Lyssna
Free Trial is available
Userbrain
Free Trial is available
Ratings
Meets Requirements
8.5
143
9.5
11
Ease of Use
9.1
145
9.7
12
Ease of Setup
9.2
102
9.8
7
Ease of Admin
9.0
51
Not enough data
Quality of Support
9.2
96
9.8
11
Has the product been a good partner in doing business?
9.1
39
Not enough data
Product Direction (% positive)
9.3
145
10.0
11
Features by Category
User Response Methods
8.8
126
9.3
5
6.8
79
9.0
5
7.1
80
8.3
5
Feature Not Available
8.3
5
8.1
105
9.3
5
Participant Selection
Feature Not Available
7.3
5
Feature Not Available
5.7
5
Feature Not Available
6.7
5
8.3
113
8.3
5
Insights
8.3
118
9.0
5
7.5
110
8.3
5
7.7
100
8.7
5
Generative AI
7.1
33
9.0
5
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Not enough data
Survey Management
8.3
52
Not enough data
9.0
54
Not enough data
8.0
47
Not enough data
8.2
46
Not enough data
Survey Customization
7.8
48
Not enough data
6.7
46
Not enough data
7.5
46
Not enough data
6.5
41
Not enough data
Survey Insights
7.9
45
Not enough data
5.9
39
Not enough data
8.2
46
Not enough data
8.3
44
Not enough data
Agentic AI - Survey
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
Process Management
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
System Management
8.3
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and Userbrain are categorized as User Research
Unique Categories
Lyssna is categorized as Interview Scheduling, Enterprise Feedback Management, Survey, Crowd Testing Tools, and Consumer Insights Platforms
Userbrain has no unique categories
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userbrain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Computer Software
13.3%
Retail
6.7%
Marketing and Advertising
6.7%
Leisure, Travel & Tourism
6.7%
Law Practice
6.7%
Other
60.0%
Alternatives
Discussions
Lyssna has no discussions with answers
What is a user test?
1 Comment
Official Response from Userbrain
A user test is a 5-15 minute screen recording including audio from one of our testers using your site on their own devices.
Our testers will follow the...Read more
Who and where is your panel from?
1 Comment
Official Response from Userbrain
Our testing panel is made of 30000 everyday people, from all around the world. You can target our testers based on their language, region, gender, age, and...Read more
How many different tasks can I set?
1 Comment
Official Response from Userbrain
We don’t limit the amount of tasks you can ask our testers to perform on your site. However, your set of tasks should be doable within 15 minutes.Read more
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