# Lyssna, Slack, SurveyMonkey vs Hotjar Comparison

| | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 178 | 39,046 | 23,546 | 342 | 
| **Largest Market Segment** | Mid-Market (37.6% of reviews) | Small-Business (41.0% of reviews) | Small-Business (36.5% of reviews) | Small-Business (52.4% of reviews) | 
| **Entry Level Price** | Free 3 Seats Per Month | $0.00 | Contact Us | Free 35 Daily sessions | 

---
## Top Pros & Cons

### Lyssna

Pros:
- Ease of Use (37 reviews)
- Features (26 reviews)

Cons:
- Missing Features (12 reviews)
- Survey Issues (12 reviews)

### Slack

Pros:
- Ease of Use (3483 reviews)
- Team Collaboration (3150 reviews)

Cons:
- Notification Issues (1137 reviews)
- Missing Features (941 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

### Hotjar

Pros:
- Ease of Use (12 reviews)
- Features (10 reviews)

Cons:
- Limitations (5 reviews)
- Missing Features (4 reviews)

---
## Ratings Comparison
| Rating | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.4 (160 reviews) | 9.2 (31639 reviews) | 9.0 (20673 reviews) | 8.6 (265 reviews) | 
  | **Ease of Use** | 9.1 (162 reviews) | 9.2 (32496 reviews) | 9.2 (20791 reviews) | 8.9 (268 reviews) | 
  | **Ease of Setup** | 9.2 (118 reviews) | 9.2 (8813 reviews) | 9.0 (8126 reviews) | 9.0 (129 reviews) | 
  | **Ease of Admin** | 8.9 (62 reviews) | 8.9 (5442 reviews) | 8.9 (7621 reviews) | 8.9 (120 reviews) | 
  | **Quality of Support** | 9.1 (105 reviews) | 8.8 (22025 reviews) | 8.6 (14666 reviews) | 8.5 (181 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (49 reviews) | 9.1 (4924 reviews) | 8.8 (6671 reviews) | 8.7 (107 reviews) | 
  | **Product Direction (% positive)** | 9.1 (160 reviews) | 8.7 (30851 reviews) | 7.7 (20215 reviews) | 8.2 (260 reviews) | 

---
## Pricing

### Lyssna

#### Entry-Level Pricing

Plan: Free

Price: Free 3 Seats Per Month

Description: For small teams starting their experience research journey.

Key Features:
- Unlimited quick studies
- 15 self-recruited test and survey responses
- Core methods

[Browse all 3 editions](https://www.g2.com/products/lyssna/pricing)

#### Free Trial

Yes

### Slack

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For teams wanting to try out Slack for an unlimited period of time



Key Features:
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop

[Browse all 4 editions](https://www.g2.com/products/slack/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Hotjar

#### Entry-Level Pricing

Plan: Observe Basic

Price: Free 35 Daily sessions

Description: Visualize user behavior with Heatmaps and see what your users see with Recordings.

Key Features:
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month

[Browse all 12 editions](https://www.g2.com/products/hotjar/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | 8.6/10 | 186 |

#### Metrics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | Not enough data | Not enough data | 8.7 (26 reviews) | 
| **Engagement** | Not enough data | Not enough data | Not enough data | 9.1 (28 reviews) | 
| **Entry and Exit Pages** | Not enough data | Not enough data | Not enough data | 9.0 (25 reviews) | 
| **Standard Event Tracking** | Not enough data | Not enough data | Not enough data | 9.1 (24 reviews) | 
| **Custom Event Tracking** | Not enough data | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Retention** | Not enough data | Not enough data | Not enough data | 8.6 (19 reviews) | 
| **Return** | Not enough data | Not enough data | Not enough data | 8.8 (18 reviews) | 
| **Conversions** | Not enough data | Not enough data | Not enough data | 9.0 (21 reviews) | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 9.0 (27 reviews) | 

#### Reporting

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Trending** | Not enough data | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Retroactive Reporting** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 8.1 (20 reviews) | 
| **Mobile Reporting** | Not enough data | Not enough data | Not enough data | 8.6 (20 reviews) | 
| **Unification Across Devices** | Not enough data | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 8.9 (22 reviews) | 

#### Other

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **User Data** | Not enough data | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Site Search Reporting** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Load Time Monitoring** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Campaign Tracking** | Not enough data | Not enough data | Not enough data | 7.8 (18 reviews) | 
| **E-Commerce** | Not enough data | Not enough data | Not enough data | 8.1 (15 reviews) | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Administration Alerts** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Digital Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | Not enough data | 8.2 (70 reviews) | 
| **QA Testing** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 8.9 (140 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 8.9 (140 reviews) | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 155 |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | 8.6/10 | 65 |

#### User Response Methods

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Survey** | 8.8 (130 reviews) | Not enough data | Not enough data | 8.9 (49 reviews) ✓ Verified | 
| **Video Snippets** | 6.8 (82 reviews) | Not enough data | Not enough data | 8.9 (42 reviews) ✓ Verified | 
| **Video Interview** | 7.2 (81 reviews) | Not enough data | Not enough data | 8.8 (15 reviews) | 
| **Photo Submission** | Feature Not Available | Not enough data | Not enough data | 8.7 (26 reviews) | 
| **Text/Notes** | 8.2 (107 reviews) | Not enough data | Not enough data | 8.3 (31 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **In-App** | Feature Not Available | Not enough data | Not enough data | Feature Not Available | 
| **In-Store** | Feature Not Available | Not enough data | Not enough data | Feature Not Available | 
| **On-Site** | Feature Not Available | Not enough data | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Recruitment Pool** | 8.3 (120 reviews) | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Insights

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Analytics** | 8.4 (123 reviews) | Not enough data | Not enough data | 8.8 (52 reviews) ✓ Verified | 
| **Collaboration** | 7.5 (112 reviews) | Not enough data | Not enough data | 8.6 (39 reviews) ✓ Verified | 
| **Sorting** | 7.7 (102 reviews) | Not enough data | Not enough data | 8.5 (40 reviews) ✓ Verified | 

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Summarization** | 7.1 (35 reviews) | Not enough data | Not enough data | 7.7 (5 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | 8.7/10 | 99 |

#### User Behavior

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Click Tracking** | Not enough data | Not enough data | Not enough data | 9.0 (71 reviews) ✓ Verified | 
| **Mouse Movement ** | Not enough data | Not enough data | Not enough data | 8.9 (72 reviews) ✓ Verified | 
| **Frustration Tracking** | Not enough data | Not enough data | Not enough data | 8.6 (53 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Error and Bug Tracking** | Not enough data | Not enough data | Not enough data | 9.1 (36 reviews) ✓ Verified | 
| **Split URL Testing** | Not enough data | Not enough data | Not enough data | 8.8 (36 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | Not enough data | 8.7 (55 reviews) ✓ Verified | 
| **Notes** | Not enough data | Not enough data | Not enough data | 8.8 (36 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **User Identification** | Not enough data | Not enough data | Not enough data | 7.6 (46 reviews) ✓ Verified | 
| **Search Box** | Not enough data | Not enough data | Not enough data | 8.7 (41 reviews) | 

#### Agentic AI - Session Replay

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.8 (7 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.2/10 | 16032 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Business Instant Messaging

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | 9.1 (13979 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 9.0 (14513 reviews) | Not enough data | Not enough data | 
| **Search** | Not enough data | 8.6 (13805 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Audio Conferencing** | Not enough data | 8.5 (10250 reviews) | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | 8.1 (9583 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Mobile Application** | Not enough data | 9.1 (13686 reviews) | Not enough data | Not enough data | 
| **Web Application** | Not enough data | 9.2 (13291 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (11840 reviews) | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Text Summarization** | Not enough data | 7.5 (1485 reviews) | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Powered Search** | Not enough data | 7.5 (1467 reviews) | Not enough data | Not enough data | 
| **Smart Notifications** | Not enough data | 7.9 (1475 reviews) | Not enough data | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 7.4 (1447 reviews) | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | 7.4 (1449 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (877 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.7 (861 reviews) | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Product Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **User Scoring** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | 7.8/10 | 9 |

#### Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Reports** | Not enough data | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Dashboard** | Not enough data | Not enough data | Not enough data | 8.1 (9 reviews) | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Campaign Tracking** | Not enough data | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Customer Demographics** | Not enough data | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

#### Administration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Data Storage** | Not enough data | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 5.7 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 6.7 (5 reviews) | 

#### Agentic AI - E-Commerce Analytics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.4/10 | 905 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Setup

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Activities** | Not enough data | 9.1 (677 reviews) | Not enough data | Not enough data | 
| **Flows** | Not enough data | 8.9 (673 reviews) | Not enough data | Not enough data | 
| **Dependencies** | Not enough data | 8.7 (648 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 8.9 (687 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Updates** | Not enough data | 9.0 (662 reviews) | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | 8.7 (640 reviews) | Not enough data | Not enough data | 
| **Integration** | Not enough data | 8.9 (659 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (556 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (276 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.9 (272 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (281 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.9 (278 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.9 (277 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.9 (278 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 8.0 (281 reviews) | Not enough data | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | 8.9/10 | 10 |

#### Experience

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Real-Time Monitoring** | Not enough data | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **Session Replay** | Not enough data | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Behavioral Analysis** | Not enough data | Not enough data | Not enough data | 9.0 (10 reviews) | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Alerts** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Budget Analysis** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

#### Performance

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Uptime Monitoring** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Issue Tracking** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **Resource Monitoring** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 36 |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Functionality

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Crowd Testing** | 8.6 (36 reviews) | Not enough data | Not enough data | Not enough data | 
| **Feedback Tracking** | 7.7 (32 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integration** | 6.9 (32 reviews) | Not enough data | Not enough data | Not enough data | 
| **Requirements** | 7.9 (30 reviews) | Not enough data | Not enough data | Not enough data | 
| **Logging** | 7.8 (30 reviews) | Not enough data | Not enough data | Not enough data | 

#### Admin

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Test Analysis** | 8.5 (34 reviews) | Not enough data | Not enough data | Not enough data | 

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.8/10 | 409 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Account Options

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | 9.2 (285 reviews) | Not enough data | Not enough data | 
| **Social Login** | Not enough data | 8.4 (277 reviews) | Not enough data | Not enough data | 
| **Reputation System** | Not enough data | 8.6 (268 reviews) | Not enough data | Not enough data | 
| **Topic Subscription** | Not enough data | 8.7 (274 reviews) | Not enough data | Not enough data | 
| **Bookmarking** | Not enough data | 8.9 (284 reviews) | Not enough data | Not enough data | 
| **History** | Not enough data | 8.9 (278 reviews) | Not enough data | Not enough data | 

#### Q&A Tools

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Tags** | Not enough data | 9.1 (283 reviews) | Not enough data | Not enough data | 
| **Commenting System** | Not enough data | 9.1 (278 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 9.1 (284 reviews) | Not enough data | Not enough data | 
| **Voting** | Not enough data | 8.7 (270 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (280 reviews) | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | 8.9 (272 reviews) | Not enough data | Not enough data | 
| **Embedding** | Not enough data | 8.6 (265 reviews) | Not enough data | Not enough data | 
| **Formatting** | Not enough data | 8.8 (269 reviews) | Not enough data | Not enough data | 
| **Analytics** | Not enough data | 8.5 (265 reviews) | Not enough data | Not enough data | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 18 |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Platform Basics

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Interoperability** | 7.4 (11 reviews) | Not enough data | Not enough data | Not enough data | 
| **Performance** | 8.3 (12 reviews) | Not enough data | Not enough data | Not enough data | 

#### Platform Content

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Automation** | 7.8 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reminders** | 9.2 (11 reviews) | Not enough data | Not enough data | Not enough data | 
| **Email Template** | 8.5 (11 reviews) | Not enough data | Not enough data | Not enough data | 
| **Booking** | 9.0 (10 reviews) | Not enough data | Not enough data | Not enough data | 
| **Rescheduling** | 7.5 (10 reviews) | Not enough data | Not enough data | Not enough data | 

#### Platform Performance

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Reporting** | 7.6 (11 reviews) | Not enough data | Not enough data | Not enough data | 
| **Monitoring** | 6.8 (11 reviews) | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Customization ** | 7.6 (15 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | 6.2 (13 reviews) | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | 6.0 (13 reviews) | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.8 (14 reviews) | Not enough data | Not enough data | Not enough data | 
| **Performance** | 8.5 (16 reviews) | Not enough data | Not enough data | Not enough data | 
| **Mobility** | 7.7 (14 reviews) | Not enough data | Not enough data | Not enough data | 
| **Reporting** | 7.6 (16 reviews) | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | 8.6 (15 reviews) | Not enough data | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.3/10 | 496 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Knowledge Pages

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Templates** | Not enough data | 8.4 (343 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | 8.3 (343 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | 8.1 (332 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | 8.1 (330 reviews) | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | 7.9 (325 reviews) | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | 8.4 (330 reviews) | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Page Analytics** | Not enough data | 8.2 (321 reviews) | Not enough data | Not enough data | 
| **Permissions** | Not enough data | 8.7 (329 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | 9.0 (338 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 8.9 (337 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | 8.3 (330 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | 8.2 (318 reviews) | Not enough data | Not enough data | 
| **Organization** | Not enough data | 8.7 (335 reviews) | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | 8.6 (323 reviews) | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | 8.6 (315 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.9 (197 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.9 (199 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (197 reviews) | Not enough data | Not enough data | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.3/10 | 1025 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Login Options 

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | 9.1 (774 reviews) | Not enough data | Not enough data | 
| **Password Saver** | Not enough data | 8.5 (737 reviews) | Not enough data | Not enough data | 

#### Productivity

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Email Client** | Not enough data | 8.0 (727 reviews) | Not enough data | Not enough data | 
| **Split Screen** | Not enough data | 8.3 (730 reviews) | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | 8.6 (739 reviews) | Not enough data | Not enough data | 
| **Virtual Assistant** | Not enough data | 7.8 (712 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | 7.9 (706 reviews) | Not enough data | Not enough data | 

#### Customization 

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Custom Workflows** | Not enough data | 8.6 (736 reviews) | Not enough data | Not enough data | 
| **Multiple Workspaces** | Not enough data | 9.0 (755 reviews) | Not enough data | Not enough data | 
| **Custom Application Integration** | Not enough data | 8.7 (718 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (403 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.6 (400 reviews) | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 9.0/10 | 142 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Compatibility

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Federated Search** | Not enough data | 9.0 (96 reviews) | Not enough data | Not enough data | 
| **File Types** | Not enough data | 9.0 (98 reviews) | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | 8.9 (88 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (57 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.3 (54 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (55 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.5 (55 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.5 (55 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 8.6 (54 reviews) | Not enough data | Not enough data | 

#### Search Queries

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Typo Tolerance** | Not enough data | 8.8 (92 reviews) | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | 9.0 (94 reviews) | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | 8.7 (88 reviews) | Not enough data | Not enough data | 
| **Highlighting** | Not enough data | 9.1 (90 reviews) | Not enough data | Not enough data | 
| **Natural Language** | Not enough data | 8.9 (88 reviews) | Not enough data | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | 9.0 (21 reviews) | Not enough data | Not enough data | 
| **Relevance Tuning** | Not enough data | 9.1 (21 reviews) | Not enough data | Not enough data | 
| **NLP & Semantic search** | Not enough data | 9.0 (21 reviews) | Not enough data | Not enough data | 

#### Functionality

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Personalization** | Not enough data | 8.8 (87 reviews) | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | 8.9 (88 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.1 (94 reviews) | Not enough data | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **File Types** | Not enough data | 9.3 (23 reviews) | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | 9.2 (21 reviews) | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | 9.2 (22 reviews) | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Personalization** | Not enough data | 9.2 (23 reviews) | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | 9.0 (21 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.4 (24 reviews) | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Highlighting** | Not enough data | 9.4 (21 reviews) | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | 9.1 (20 reviews) | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | 9.0 (22 reviews) | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | 9.3 (22 reviews) | Not enough data | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.5/10 | 2649 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Automation

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Workflows** | Not enough data | 8.9 (1249 reviews) | Not enough data | Not enough data | 
| **Customization** | Not enough data | 8.8 (1204 reviews) | Not enough data | Not enough data | 
| **Data repository** | Not enough data | 8.5 (1179 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Permissions** | Not enough data | 8.8 (1198 reviews) | Not enough data | Not enough data | 
| **Procedures** | Not enough data | 8.6 (1133 reviews) | Not enough data | Not enough data | 
| **Remote Work** | Not enough data | 9.4 (1370 reviews) | Not enough data | Not enough data | 

#### Project management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | 8.7 (1168 reviews) | Not enough data | Not enough data | 
| **Dependencies** | Not enough data | 8.5 (1115 reviews) | Not enough data | Not enough data | 
| **Planning** | Not enough data | 8.6 (1139 reviews) | Not enough data | Not enough data | 
| **Views** | Not enough data | 8.5 (1128 reviews) | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | 8.6 (1138 reviews) | Not enough data | Not enough data | 
| **Critical Path** | Not enough data | 8.3 (1094 reviews) | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (1121 reviews) | Not enough data | Not enough data | 

#### Workload

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Resource Allocation** | Not enough data | 8.4 (1077 reviews) | Not enough data | Not enough data | 
| **Workspace** | Not enough data | 8.8 (1171 reviews) | Not enough data | Not enough data | 
| **Configuration** | Not enough data | 8.6 (1092 reviews) | Not enough data | Not enough data | 
| **Insights** | Not enough data | 8.5 (1088 reviews) | Not enough data | Not enough data | 

#### Communication & Collaboration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Communication Channels** | Not enough data | 9.4 (1800 reviews) | Not enough data | Not enough data | 
| **Document Management** | Not enough data | 9.0 (1344 reviews) | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | 9.4 (1528 reviews) | Not enough data | Not enough data | 

#### Cost Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Project Budgeting** | Not enough data | 8.0 (1069 reviews) | Not enough data | Not enough data | 
| **Time & Expense** | Not enough data | 8.2 (1070 reviews) | Not enough data | Not enough data | 
| **Profitability** | Not enough data | 8.1 (1064 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Front Office** | Not enough data | 8.7 (1278 reviews) | Not enough data | Not enough data | 
| **Back Office** | Not enough data | 8.4 (1082 reviews) | Not enough data | Not enough data | 
| **External data** | Not enough data | 8.4 (1091 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (1026 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (1048 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Work Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (519 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.8 (511 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (548 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.8 (516 reviews) | Not enough data | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 8.5/10 | 1656 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Communication

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Chat** | Not enough data | 9.5 (1193 reviews) | Not enough data | Not enough data | 
| **Discussions** | Not enough data | 9.4 (1149 reviews) | Not enough data | Not enough data | 
| **External** | Not enough data | 8.8 (1056 reviews) | Not enough data | Not enough data | 
| **Feedback** | Not enough data | 8.9 (1036 reviews) | Not enough data | Not enough data | 
| **Announcements** | Not enough data | 9.1 (1049 reviews) | Not enough data | Not enough data | 

#### Content & Documents

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | 9.2 (1111 reviews) | Not enough data | Not enough data | 
| **Notes** | Not enough data | 8.9 (1045 reviews) | Not enough data | Not enough data | 
| **Search** | Not enough data | 8.7 (1072 reviews) | Not enough data | Not enough data | 
| **Versioning** | Not enough data | 8.1 (1001 reviews) | Not enough data | Not enough data | 

#### Controls

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Custom Views** | Not enough data | 8.3 (987 reviews) | Not enough data | Not enough data | 
| **Followers** | Not enough data | 8.1 (982 reviews) | Not enough data | Not enough data | 
| **User Management** | Not enough data | 8.7 (997 reviews) | Not enough data | Not enough data | 
| **Calendars** | Not enough data | 8.4 (1005 reviews) | Not enough data | Not enough data | 
| **Public Sharing** | Not enough data | 8.2 (972 reviews) | Not enough data | Not enough data | 

#### Project Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Task Management** | Not enough data | 8.4 (1000 reviews) | Not enough data | Not enough data | 
| **Planning** | Not enough data | 8.3 (974 reviews) | Not enough data | Not enough data | 
| **Visibility** | Not enough data | 8.5 (980 reviews) | Not enough data | Not enough data | 
| **Integration** | Not enough data | 8.7 (993 reviews) | Not enough data | Not enough data | 

#### Remote Collaboration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Alignment** | Not enough data | 9.0 (995 reviews) | Not enough data | Not enough data | 
| **Accountability** | Not enough data | 8.7 (968 reviews) | Not enough data | Not enough data | 
| **Connectivity** | Not enough data | 9.0 (988 reviews) | Not enough data | Not enough data | 
| **Offline Mode** | Not enough data | 7.8 (952 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (924 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (928 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | 7.5 (435 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.7 (439 reviews) | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |
| **Hotjar** | 8.5/10 | 15 |

#### Feedback Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 7.8 (150 reviews) | Feature Not Available | 
| **Segmentation** | Not enough data | Not enough data | 8.1 (147 reviews) | 8.7 (10 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.1 (158 reviews) | 8.6 (11 reviews) | 

#### Feedback Analysis

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.1 (144 reviews) | 8.8 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (144 reviews) | Feature Not Available | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.6 (138 reviews) | 8.8 (7 reviews) | 

#### Feedback Sources

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.1 (147 reviews) | Feature Not Available | 
| **Surveys** | Not enough data | Not enough data | 9.1 (170 reviews) | 8.7 (9 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.8 (138 reviews) | Feature Not Available | 
| **Customer Service Channels** | Not enough data | Not enough data | 7.7 (136 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (130 reviews) | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (81 reviews) | 8.0 (5 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.6/10 | 55 |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1705 |
| **Hotjar** | 8.6/10 | 11 |

#### Survey Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Survey Builder** | 8.1 (53 reviews) | Not enough data | 9.0 (1503 reviews) | 9.3 (7 reviews) | 
| **Question Types** | 9.0 (54 reviews) | Not enough data | 8.9 (1443 reviews) | 8.3 (6 reviews) | 
| **Templates** | 8.0 (47 reviews) | Not enough data | 8.6 (1358 reviews) | Not enough data | 
| **Survey Distribution** | 8.2 (46 reviews) | Not enough data | 8.9 (1419 reviews) | Not enough data | 

#### Survey Customization

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Branching/Skip Logic** | 7.8 (48 reviews) | Not enough data | 8.4 (1170 reviews) | Not enough data | 
| **Branding** | 6.6 (47 reviews) | Not enough data | 8.2 (1206 reviews) | 8.3 (5 reviews) | 
| **Multimedia Support** | 7.5 (46 reviews) | Not enough data | 8.1 (1073 reviews) | Not enough data | 
| **Multilingual Surveys** | 6.5 (41 reviews) | Not enough data | 8.1 (905 reviews) | Not enough data | 

#### Survey Insights

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Reporting & Analytics** | 7.8 (46 reviews) | Not enough data | 8.6 (1415 reviews) | 8.3 (5 reviews) | 
| **BI Tools Integration** | 5.9 (39 reviews) | Not enough data | 8.0 (945 reviews) | Feature Not Available | 
| **Data Exporting** | 8.0 (47 reviews) | Not enough data | 8.5 (1266 reviews) | Not enough data | 
| **Permissions** | 8.3 (44 reviews) | Not enough data | 8.4 (1138 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Adaptive Learning** | 7.1 (11 reviews) | Not enough data | 7.6 (147 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (11 reviews) | Not enough data | 7.7 (152 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 8.0 (152 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |
| **Hotjar** | N/A | N/A |

#### Customization

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | Not enough data | 
| **Design** | Not enough data | Not enough data | 8.6 (228 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.3 (197 reviews) | Not enough data | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (205 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 5 |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Brand Design Consistency** | 9.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Survey Deployment** | 9.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | 8.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Device Responsiveness** | 7.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 

#### Process Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Feedback Aggregation** | 6.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Trigger Alerts** | 6.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Real-Time Analysis** | 7.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Real-Time Action** | 7.7 (5 reviews) | Not enough data | Not enough data | Not enough data | 

#### System Management

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Security** | 8.3 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **System Monitoring** | 8.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | 8.6/10 | 166 |

#### Agentic AI - Heatmap Tools

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Conversion Opportunities** | Not enough data | Not enough data | Not enough data | 8.6 (114 reviews) | 
| **Side-By-Side Analysis** | Not enough data | Not enough data | Not enough data | 8.3 (95 reviews) | 
| **Mobile Device Analysis** | Not enough data | Not enough data | Not enough data | 8.6 (109 reviews) | 
| **Data Quantification** | Not enough data | Not enough data | Not enough data | 8.1 (102 reviews) | 
| **Webpage Element Analysis** | Not enough data | Not enough data | Not enough data | 8.9 (125 reviews) | 

#### Reporting

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Heat Maps** | Not enough data | Not enough data | Not enough data | 9.3 (153 reviews) | 
| **Session Replays** | Not enough data | Not enough data | Not enough data | 9.0 (148 reviews) | 
| **Monitoring** | Not enough data | Not enough data | Not enough data | 8.7 (128 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | Not enough data | 7.9 (106 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 7.6/10 | 349 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Proactive Assistance** | Not enough data | 7.5 (277 reviews) | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.7 (278 reviews) | Not enough data | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | 9.1/10 | 30 |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Action Item extraction** | Not enough data | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | 9.2 (12 reviews) | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 9.5 (14 reviews) | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Team-based Access** | Not enough data | 9.4 (13 reviews) | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 9.2 (13 reviews) | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Integrations** | Not enough data | 9.0 (14 reviews) | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Access Control** | Not enough data | 8.9 (14 reviews) | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Semantic Search** | Not enough data | 8.8 (12 reviews) | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Speaker Recognition** | Not enough data | 9.2 (14 reviews) | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Slack** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Hotjar** | N/A | N/A |

#### Knowledge Base

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Lyssna (6):** [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey), [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Slack (10):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Hotjar (10):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [User Research Tools](https://www.g2.com/categories/user-research), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Survey Software](https://www.g2.com/categories/survey), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Lyssna | Slack | SurveyMonkey | Hotjar | 
|---|---|---|---|---|
| **Small-Business** | 37.1% | 41.0% | 36.5% | 52.4% | 
| **Mid-Market** | 37.6% | 40.7% | 34.1% | 38.6% | 
| **Enterprise** | 25.3% | 18.3% | 29.4% | 9.1% | 

### By Industry

#### Lyssna

- **Information Technology and Services:** 14.8%
- **Marketing and Advertising:** 11.2%
- **Computer Software:** 10.7%
- **Design:** 10.1%
- **Financial Services:** 5.9%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.0%
- **Automotive:** 2.4%
- **Retail:** 2.4%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 33.7%

#### Slack

- **Computer Software:** 15.4%
- **Information Technology and Services:** 13.2%
- **Marketing and Advertising:** 8.5%
- **Internet:** 4.6%
- **Financial Services:** 3.4%
- **Education Management:** 3.3%
- **Higher Education:** 3.2%
- **Non-Profit Organization Management:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Retail:** 1.7%
- **Other:** 42.1%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Hotjar

- **Marketing and Advertising:** 15.9%
- **Computer Software:** 14.7%
- **Information Technology and Services:** 11.3%
- **Internet:** 9.4%
- **Retail:** 5.6%
- **Financial Services:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 2.2%
- **Consumer Goods:** 1.9%
- **Furniture:** 1.9%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to Lyssna

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (526 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5161 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)

### Alternatives to Slack

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12428 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15380 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4353 reviews)
- [Swit](https://www.g2.com/products/swit/reviews) — 4.7/5 stars (361 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13641 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22097 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19005 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11897 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5161 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7392 reviews)

### Alternatives to Hotjar

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (271 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1358 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1050 reviews)

---
## Top Discussions

### Lyssna

No discussions available for this product.

### Slack

- Title: [How do I delete a channel in slack?](https://www.g2.com/discussions/10278-how-do-i-delete-a-channel-in-slack) — 47 comments, 8 upvotes
  > **Top comment:** "Currently, Slack has disabled deleting a channel, you can only archive it if you created it."
- Title: [What does slack software do?](https://www.g2.com/discussions/what-does-slack-software-do) — 28 comments, 1 upvote
  > **Top comment:** "Slack is a messaging software perfect for companies, it allows you to create channels (groups), it let's you answer to messages in threads and react to..."
- Title: [What is Slack used for?](https://www.g2.com/discussions/what-is-slack-used-for) — 22 comments, 7 upvotes
  > **Top comment:** "It connect us with the people no matter where we are through messaging and calls."
- Title: [What integrations have you found most effective for streamlining communication in Slack?](https://www.g2.com/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) — 20 comments, 4 upvotes
  > **Top comment:** "Microsoft Outlook, Google Suite"
- Title: [Is Slack a good tool?](https://www.g2.com/discussions/is-slack-a-good-tool) — 20 comments, 22 upvotes
  > **Top comment:** "Yes it is a good tool. I am using it for a couple of years.  "

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Hotjar

- Title: [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) — 1 comment, 1 upvote
  > **Top comment:** "Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself..."
- Title: [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) — 1 comment, 1 upvote
  > **Top comment:** "Image or video "
- Title: [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) — 1 comment, 1 upvote
  > **Top comment:** "Test Your Mind, Become an Internet marketer? "
- Title: [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) — 1 comment, 1 upvote
  > **Top comment:** "Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the..."
- Title: [What is Hotjar?](https://www.g2.com/discussions/hotjar) — 1 comment, 1 upvote
  > **Top comment:** "https://boardsontop.com/longboard-size-chart/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lyssna-vs-slack-vs-surveymonkey-vs-hotjar)