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Compare Lyssna and Optimal 
At a Glance
Market Segments
Small-Business (37.5% of reviews)
Mid-Market (44.2% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
$199.00 Per Month
Lyssna
Star Rating
(165)4.4 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansOptimal
Star Rating
(47)4.3 out of 5
Market Segments
Mid-Market (44.2% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 Per Month
Free Trial is available
Browse all 2 pricing plansLyssna vs Optimal
When assessing the two solutions, reviewers found Lyssna easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Lyssna meets the needs of their business better than Optimal.
- When comparing quality of ongoing product support, reviewers felt that Lyssna is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Lyssna over Optimal.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Optimal
Starter
$199.00
Per Month
Perfect for individuals to gather user insights. Unlimited users. Billed annually.
- Launch up to 5 studies per year
- Prototype testing
- Surveys
Free Trial
Lyssna
Free Trial is available
Optimal
Free Trial is available
Ratings
Meets Requirements
8.4
151
8.2
36
Ease of Use
9.1
153
8.8
36
Ease of Setup
9.2
110
8.7
30
Ease of Admin
8.9
57
8.6
11
Quality of Support
9.1
101
8.5
26
Has the product been a good partner in doing business?
8.9
45
8.9
9
Product Direction (% positive)
9.2
152
8.4
37
Features by Category
User Response Methods
8.8
128
8.3
33
6.8
81
5.9
28
7.2
81
5.8
28
Feature Not Available
5.1
28
8.1
106
7.2
31
Participant Selection
Feature Not Available
4.6
17
Feature Not Available
4.9
17
Feature Not Available
5.1
27
8.2
115
5.0
30
Insights
8.3
120
8.5
35
7.4
111
7.4
33
7.8
101
8.2
33
Generative AI
7.1
33
5.5
28
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
8.5
16
Not enough data
7.7
14
Not enough data
7.6
16
Not enough data
8.6
15
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.1
53
Not enough data
9.0
54
Not enough data
8.0
47
Not enough data
8.2
46
Not enough data
Survey Customization
7.8
48
Not enough data
6.6
47
Not enough data
7.5
46
Not enough data
6.5
41
Not enough data
Survey Insights
7.8
46
Not enough data
5.9
39
Not enough data
8.0
47
Not enough data
8.3
44
Not enough data
Agentic AI - Survey
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
Process Management
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
System Management
8.3
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and Optimal are categorized as User Research, Enterprise Feedback Management, Survey, and Consumer Insights Platforms
Unique Categories
Lyssna is categorized as Interview Scheduling and Crowd Testing Tools
Optimal is categorized as User Research Repositories
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Optimal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Marketing and Advertising
11.3%
Design
10.6%
Computer Software
10.6%
Financial Services
5.6%
Other
47.5%
Design
18.6%
Higher Education
14.0%
Consumer Goods
7.0%
Computer Software
7.0%
Consulting
4.7%
Other
48.8%
Discussions
Lyssna has no discussions with answers
Optimal has no discussions with answers
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