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At a Glance
Market Segments
Small-Business (37.5% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
$199.00 Per Month
Lyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansOptimal
Star Rating
(46)4.3 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Lyssna excels in ease of use with a score of 9.2, while Optimal trails behind at 8.7. Reviewers mention that Lyssna's intuitive interface allows for quick navigation and minimal training, making it particularly appealing for small businesses.
- Reviewers say that Lyssna's ease of setup is impressive, scoring 9.3 compared to Optimal's 8.7. Users on G2 highlight that Lyssna's straightforward onboarding process and user-friendly setup wizards significantly reduce the time to get started.
- Users say that the quality of support for Lyssna is rated at 9.2, while Optimal's support is rated at 8.5. Reviewers mention that Lyssna's responsive customer service and extensive knowledge base provide valuable assistance, especially for small businesses needing quick resolutions.
- Reviewers mention that Lyssna's analytics features score 8.3, slightly lower than Optimal's 8.6. However, users report that Lyssna's analytics tools are more user-friendly and provide actionable insights, making it easier for small businesses to track performance.
- Users report that Lyssna's video snippets feature scores 6.9, outperforming Optimal's 6.0. Reviewers say that Lyssna's ability to create and share video snippets enhances communication and collaboration, which is crucial for small teams.
- G2 users highlight that Lyssna's recruitment pool feature scores 8.3, significantly higher than Optimal's 5.2. Reviewers mention that Lyssna's robust recruitment tools streamline the hiring process, making it a preferred choice for small businesses looking to attract talent efficiently.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Optimal
Starter
$199.00
Per Month
Perfect for individuals to gather user insights. Unlimited users. Billed annually.
- Launch up to 5 studies per year
- Prototype testing
- Surveys
Free Trial
Lyssna
Free Trial is available
Optimal
Free Trial is available
Ratings
Meets Requirements
8.5
143
8.2
35
Ease of Use
9.1
145
8.8
35
Ease of Setup
9.2
102
8.7
29
Ease of Admin
9.0
51
8.6
11
Quality of Support
9.2
96
8.5
25
Has the product been a good partner in doing business?
9.1
39
8.9
9
Product Direction (% positive)
9.3
145
8.4
36
Features by Category
User Response Methods
8.8
126
8.3
32
6.8
79
5.9
28
7.1
80
5.8
28
Feature Not Available
5.1
28
8.1
105
7.2
31
Participant Selection
Feature Not Available
4.6
17
Feature Not Available
4.9
17
Feature Not Available
5.1
27
8.3
113
5.2
29
Insights
8.3
118
8.5
34
7.5
110
7.3
32
7.7
100
8.2
33
Generative AI
7.1
33
5.6
27
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.3
52
Not enough data
9.0
54
Not enough data
8.0
47
Not enough data
8.2
46
Not enough data
Survey Customization
7.8
48
Not enough data
6.7
46
Not enough data
7.5
46
Not enough data
6.5
41
Not enough data
Survey Insights
7.9
45
Not enough data
5.9
39
Not enough data
8.2
46
Not enough data
8.3
44
Not enough data
Agentic AI - Survey
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
Process Management
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
System Management
8.3
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and Optimal are categorized as User Research, Enterprise Feedback Management, Survey, and Consumer Insights Platforms
Unique Categories
Lyssna is categorized as Interview Scheduling and Crowd Testing Tools
Optimal is categorized as User Research Repositories
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Optimal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Design
19.0%
Higher Education
11.9%
Consumer Goods
7.1%
Computer Software
7.1%
Consulting
4.8%
Other
50.0%
Discussions
Lyssna has no discussions with answers
Optimal has no discussions with answers
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