# Lumoa vs Qualtrics Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate its ability to consolidate data from emails, surveys, SMS, websites, and social media, making it a versatile tool for decision-making.
- **Users say** Lumoa stands out for its simplicity and ease of use, particularly when it comes to building dashboards. Reviewers highlight how straightforward it is to share insights within their organizations, which can enhance collaboration and data-driven decision-making.
- **According to verified reviews** , Qualtrics Customer Experience offers a robust set of reporting tools that deliver clear, actionable insights. Users have noted that the platform's dashboards are intuitive, allowing them to visualize complex data effectively.
- **Reviewers mention** that while Lumoa is easy to implement, it may not provide the same depth of features as Qualtrics. Users appreciate Lumoa's straightforward setup and support, but some feel that it lacks the advanced capabilities needed for more complex analytics.
- **G2 reviewers highlight** that Qualtrics Customer Experience has a larger user base and more extensive market presence, which can be beneficial for organizations looking for a well-supported and feature-rich solution. With a significant number of reviews, users feel more confident in its reliability and performance.
- **Users report** that both platforms have strong support, but Lumoa edges out slightly in quality of support ratings. Reviewers have praised Lumoa's customer service for being responsive and helpful during the setup process, which can be crucial for new users.



| | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 36 | 751 | 
| **Largest Market Segment** | Enterprise (61.1% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Free Trial Per Month | Contact Us | 

---
## Top Pros & Cons

### Lumoa

**Not enough data**

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.6 (23 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 8.3 (24 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 8.0 (9 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 8.3 (9 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 8.8 (21 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (10 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 10.0 (25 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Lumoa

#### Entry-Level Pricing

Plan: Lumoa Plans

Price: Free Trial Per Month

Description: Unlimited users

Key Features:
- 1,000 Feedback responses/lifetime 
- Unlimited Users
- 1 feedback source

[Browse all 4 editions](https://www.g2.com/products/lumoa/pricing)

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | 

#### Customization

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | 7.9/10 | 21 |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Tagging** | 8.0 (17 reviews) | 8.3 (92 reviews) | 
| **Segmentation** | 7.5 (18 reviews) | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | 8.1 (21 reviews) | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 8.0 (18 reviews) | 8.3 (102 reviews) | 
| **Sentiment Analysis** | 8.8 (20 reviews) | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | 8.9 (19 reviews) | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Online Reviews** | 7.4 (16 reviews) | 8.3 (94 reviews) | 
| **Surveys** | 7.8 (19 reviews) | 9.0 (121 reviews) | 
| **Social Media** | 6.9 (17 reviews) | 8.4 (82 reviews) | 
| **Customer Service Channels** | 7.5 (17 reviews) | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.7 (10 reviews) | 
| **AI Text Summarization** | 8.4 (18 reviews) | 7.5 (10 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | 7.8/10 | 13 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Setup

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Integration** | 7.8 (12 reviews) | Not enough data | 
| **Maintenance** | 7.7 (11 reviews) | Not enough data | 
| **No-Code** | 8.0 (11 reviews) | Not enough data | 

#### Data

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Security** | 8.6 (11 reviews) | Not enough data | 
| **Data Visualization** | 7.8 (13 reviews) | Not enough data | 

#### Analysis

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Automation** | 7.8 (13 reviews) | Not enough data | 
| **Named entity recognition** | 7.2 (10 reviews) | Not enough data | 
| **Keyphrase Extraction** | 7.9 (11 reviews) | Not enough data | 
| **Topic Analysis** | 8.8 (11 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (12 reviews) | Not enough data | 
| **Language Identification** | 8.2 (13 reviews) | Not enough data | 
| **Syntax/Part of Speech Parsing** | 7.6 (11 reviews) | Not enough data | 

#### Customization

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Pre-Built Parameterization** | 7.3 (11 reviews) | Not enough data | 
| **Custom Extension** | 7.0 (11 reviews) | Not enough data | 
| **Compositionality** | 6.8 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | 7.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (12 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Feature Not Available | 
| **Text** | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Feature Not Available | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Lumoa (1):** [Text Analysis Software](https://www.g2.com/categories/text-analysis)

**Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Lumoa | Qualtrics Customer Experience | 
|---|---|---|
| **Small-Business** | 13.9% | 12.7% | 
| **Mid-Market** | 25.0% | 35.8% | 
| **Enterprise** | 61.1% | 51.5% | 

### By Industry

#### Lumoa

- **Financial Services:** 16.7%
- **Telecommunications:** 13.9%
- **Transportation/Trucking/Railroad:** 8.3%
- **Consumer Goods:** 8.3%
- **Retail:** 5.6%
- **Hospitality:** 5.6%
- **Accounting:** 2.8%
- **Apparel & Fashion:** 2.8%
- **Banking:** 2.8%
- **Computer Games:** 2.8%
- **Other:** 30.6%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Lumoa

- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (520 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4082 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (488 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1737 reviews)

### Alternatives to Qualtrics Customer Experience

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- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4082 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1737 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1142 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)

---
## Top Discussions

### Lumoa

No discussions available for this product.

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lumoa-vs-qualtrics-customer-experience)