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Compare Lumen Contact Center and Twilio Flex 
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At a Glance
Market Segments
Small-Business (38.5% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Lumen Contact Center
Star Rating
(13)4.2 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Lumen Contact CenterTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Lumen Contact Center excels in ease of use with a score of 8.9, making it a preferred choice for small businesses looking for a straightforward setup, while Twilio Flex, with a score of 8.3, is noted for its flexibility but may require a steeper learning curve.
- Reviewers mention that Lumen's Automatic Call Distribution feature scores an impressive 8.6, which users find enhances their call handling efficiency, whereas Twilio Flex's similar feature is rated lower, indicating potential room for improvement in call routing capabilities.
- G2 users highlight Lumen's strong performance in session routing with a score of 8.4, which is particularly beneficial for managing high call volumes, while Twilio Flex's session routing is rated slightly lower, suggesting it may not be as robust in high-demand scenarios.
- Users on G2 appreciate Lumen's call recording feature, scoring 8.6, which they find essential for quality assurance and training, whereas Twilio Flex also offers call recording but with a slightly lower score, indicating it may not meet the same level of user satisfaction.
- Reviewers say that Lumen Contact Center's reporting and dashboards feature, rated at 8.2, provides clear insights that help businesses track performance effectively, while Twilio Flex's reporting capabilities, although rated higher at 8.6, may be perceived as more complex to navigate.
- Users report that Lumen's mobile access feature, scoring 8.3, allows for seamless communication on the go, which is crucial for small businesses, while Twilio Flex also offers mobile access but with a lower score, suggesting it may not be as user-friendly in mobile environments.
Pricing
Entry-Level Pricing
Lumen Contact Center
No pricing availableTwilio Flex
No pricing availableFree Trial
Lumen Contact Center
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.1
12
8.3
25
Ease of Use
9.0
12
8.2
25
Ease of Setup
7.5
6
7.2
9
Ease of Admin
8.3
7
7.5
8
Quality of Support
8.3
11
8.2
23
Has the product been a good partner in doing business?
7.1
7
8.6
7
Product Direction (% positive)
8.9
11
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
7.3
5
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
7.2
6
Not enough data
7.7
5
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
6
Not enough data
8.6
6
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lumen Contact Center and Twilio Flex are categorized as UCaaS Platforms, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Lumen Contact Center has no unique categories
Twilio Flex is categorized as VoIP Providers
Reviews
Reviewers' Company Size
Lumen Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.4%
Information Technology and Services
15.4%
Financial Services
15.4%
Wholesale
7.7%
Security and Investigations
7.7%
Other
38.5%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Lumen Contact Center has no discussions with answers
Twilio Flex has no discussions with answers
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