# Luma Health vs Spruce Health Comparison --- ## AI Generated Summary - **G2 reviewers report** that Spruce Health excels in user experience, with many praising its intuitive interface. Users appreciate the ability to communicate via text, app, and browser for telehealth sessions, making it a versatile tool for patient interactions. - **According to verified reviews** , Luma Health stands out for its exceptional customer support. Users highlight that the team is responsive and attentive to client needs, which enhances the overall experience and helps streamline patient engagement. - **Reviewers mention** that Spruce Health has a strong focus on HIPAA compliance, with features that allow for secure communication. Users feel confident in the platform's ability to protect patient information while facilitating effective communication. - **Users say** that Luma Health's automated functions significantly improve patient engagement, allowing for seamless interactions with minimal human involvement. This feature is particularly beneficial for practices looking to enhance efficiency without sacrificing quality. - **G2 reviewers highlight** that while Spruce Health has a higher total number of reviews, indicating a broader user base, Luma Health's recent feedback showcases its ability to adapt and meet evolving client needs, particularly in the mid-market segment. - **According to recent user feedback** , Spruce Health's setup process is praised for being straightforward, allowing new users to get their business line and secure messaging up and running quickly, which is a significant advantage for those starting a practice. | | Luma Health | Spruce Health | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | | **Total Reviews** | 84 | 345 | | **Largest Market Segment** | Mid-Market (55.6% of reviews) | Small-Business (98.8% of reviews) | | **Entry Level Price** | No pricing available | $24.00 1 User Per Month | --- ## Top Pros & Cons ### Luma Health Pros: - Automation (1 reviews) - Communication (1 reviews) Cons: - Complex Interface (1 reviews) - Data Management (1 reviews) ### Spruce Health Pros: - Ease of Use (16 reviews) - Efficiency (13 reviews) Cons: - Limited Features (8 reviews) - Missing Features (7 reviews) --- ## Ratings Comparison | Rating | Luma Health | Spruce Health | |---|---|---| | **Meets Requirements** | 9.5 (53 reviews) | 9.1 (269 reviews) | | **Ease of Use** | 9.5 (53 reviews) | 9.0 (275 reviews) | | **Ease of Setup** | 9.0 (34 reviews) | 8.9 (136 reviews) | | **Ease of Admin** | 9.3 (34 reviews) | 9.1 (99 reviews) | | **Quality of Support** | 9.5 (55 reviews) | 8.9 (258 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (35 reviews) | 9.1 (96 reviews) | | **Product Direction (% positive)** | 10.0 (52 reviews) | 8.9 (238 reviews) | --- ## Pricing ### Luma Health #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Spruce Health #### Entry-Level Pricing Plan: Basic Plan Price: $24.00 1 User Per Month Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. Key Features: - Simple and Robust HIPAA Compliance - Business Associate Agreement (BAA) - Advanced Medical Phone System [Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Spruce Health** | N/A | N/A | #### Information Flow | Feature | Luma Health | Spruce Health | |---|---|---| | **Patient Case Management** | Feature Not Available | Not enough data | | **Referrals Management** | Not enough data | Not enough data | | **Records Management** | Feature Not Available | Not enough data | #### Patient Experience | Feature | Luma Health | Spruce Health | |---|---|---| | **Dashboards & Reporting** | Feature Not Available | Not enough data | | **Team Management** | Feature Not Available | Not enough data | | **Secure Communications** | Not enough data | Not enough data | | **Patient Experience Management** | Not enough data | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.7/10 | 34 | | **Spruce Health** | 9.0/10 | 79 | #### Platform | Feature | Luma Health | Spruce Health | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | 9.8 (29 reviews) | 9.2 (72 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (29 reviews) | 9.0 (75 reviews) | | **Compliant Emailing - HIPAA Compliant Messaging** | 9.7 (24 reviews) | Feature Not Available | | **Clinical Communication - HIPAA Compliance** | 9.7 (26 reviews) | 9.0 (72 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | 9.7 (29 reviews) | 9.3 (72 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | 9.8 (26 reviews) | 9.1 (68 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (26 reviews) | Feature Not Available | | **Workflow Enhancement - HIPAA Compliant Messaging** | 9.9 (26 reviews) | 8.7 (70 reviews) | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.4/10 | 17 | | **Spruce Health** | N/A | N/A | #### Patient Convenience | Feature | Luma Health | Spruce Health | |---|---|---| | **Tablets and Kiosks** | 9.4 (6 reviews) | Not enough data | | **Payment Collection** | 9.2 (6 reviews) | Not enough data | | **Form Workflow** | 9.5 (11 reviews) | Not enough data | | **Patient Check-in** | 9.8 (9 reviews) | Not enough data | | **Mobile Patient Intake** | 9.5 (11 reviews) | Not enough data | #### Administration | Feature | Luma Health | Spruce Health | |---|---|---| | **Patient Data Transfer** | 9.4 (12 reviews) | Not enough data | | **HIPAA Compliance** | 9.8 (14 reviews) | Not enough data | | **Insurance Credentialing** | 9.2 (6 reviews) | Not enough data | | **ID Verification** | 8.9 (6 reviews) | Not enough data | | **Appointment Scheduler Integration** | 9.0 (12 reviews) | Not enough data | | **E-Signature** | 9.5 (7 reviews) | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.4/10 | 37 | | **Spruce Health** | 7.5/10 | 42 | #### Patient-Centered Functions | Feature | Luma Health | Spruce Health | |---|---|---| | **Online Presence Management** | 9.3 (18 reviews) ✓ Verified | 6.6 (34 reviews) | | **Patient Feedback Management** | 9.3 (22 reviews) ✓ Verified | 7.0 (34 reviews) | | **Patient Portal** | 9.6 (13 reviews) ✓ Verified | Feature Not Available | | **Patient Communications** | 9.8 (19 reviews) ✓ Verified | 9.6 (41 reviews) | #### Operations | Feature | Luma Health | Spruce Health | |---|---|---| | **Workflow Management** | 9.3 (30 reviews) ✓ Verified | 8.9 (38 reviews) | | **Interoperability** | 9.4 (27 reviews) ✓ Verified | 8.3 (36 reviews) | | **Digital Intake Forms** | 9.0 (12 reviews) ✓ Verified | Feature Not Available | | **Engagement Measuring** | 9.6 (21 reviews) ✓ Verified | Feature Not Available | | **Patient Satisfaction Management** | 9.5 (17 reviews) ✓ Verified | 8.2 (34 reviews) | | **EHR Integration** | 9.3 (14 reviews) ✓ Verified | 5.3 (33 reviews) | | **IPC Systems Integration** | Feature Not Available | 5.7 (27 reviews) | #### Generative AI | Feature | Luma Health | Spruce Health | |---|---|---| | **AI Text Summarization** | Not enough data | 7.7 (22 reviews) | ### Medical Practice Management | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.1/10 | 18 | | **Spruce Health** | N/A | N/A | #### Operations Management | Feature | Luma Health | Spruce Health | |---|---|---| | **Administrative Processes** | 9.3 (12 reviews) | Not enough data | | **Back Office Processes** | 9.1 (13 reviews) | Not enough data | | **Workflow Coordination** | 9.2 (14 reviews) | Not enough data | | **Practice Specialty Support** | 9.0 (14 reviews) | Not enough data | #### Added Efficiencies | Feature | Luma Health | Spruce Health | |---|---|---| | **Integration with EHRs** | 9.4 (12 reviews) | Not enough data | | **Compliance** | 9.4 (13 reviews) | Not enough data | | **Integration with Billing Software** | 8.6 (7 reviews) | Not enough data | | **Patient Information Management** | 9.1 (13 reviews) | Not enough data | ### Telemedicine | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Spruce Health** | 8.2/10 | 179 | #### Technology | Feature | Luma Health | Spruce Health | |---|---|---| | **Telecommunications** | Not enough data | 9.2 (155 reviews) | | **Low Bandwidth Support** | Not enough data | 8.1 (101 reviews) | | **EHR Integration** | Not enough data | 6.0 (64 reviews) | #### Administration | Feature | Luma Health | Spruce Health | |---|---|---| | **Practice Branding** | Not enough data | 7.9 (82 reviews) | | **Practice Specific** | Not enough data | 8.3 (113 reviews) | | **Charting And Documentation** | Not enough data | 6.6 (72 reviews) | #### Compliance | Feature | Luma Health | Spruce Health | |---|---|---| | **HIPAA Compliance** | Not enough data | 9.6 (168 reviews) | | **State Regulation Compliance** | Not enough data | 9.6 (142 reviews) | ### Medical Spa | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Spruce Health** | N/A | N/A | #### Business Management | Feature | Luma Health | Spruce Health | |---|---|---| | **Inventory Management** | Not enough data | Not enough data | | **Merchant Services** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | #### Marketing | Feature | Luma Health | Spruce Health | |---|---|---| | **Client Communications** | Not enough data | Not enough data | | **Loyalty Management** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | #### Practice Management | Feature | Luma Health | Spruce Health | |---|---|---| | **Patient Records** | Not enough data | Not enough data | | **Photo Management** | Not enough data | Not enough data | | **E-Prescribing and Lab Orders** | Not enough data | Not enough data | | **Patient Portal** | Not enough data | Not enough data | | **Insurance Billing** | Not enough data | Not enough data | #### Platform Tools | Feature | Luma Health | Spruce Health | |---|---|---| | **Reporting and Analytics** | Not enough data | Not enough data | | **Healthtech Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **Spruce Health** | N/A | N/A | #### Patient Communication & Engagement | Feature | Luma Health | Spruce Health | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Luma Health | Spruce Health | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Luma Health | Spruce Health | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | #### Operational Intelligence & Integration | Feature | Luma Health | Spruce Health | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Unique to Luma Health (5):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) **Unique to Spruce Health (2):** [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Medical Spa Software](https://www.g2.com/categories/medical-spa) --- ## Reviewer Demographics ### By Company Size | Segment | Luma Health | Spruce Health | |---|---|---| | **Small-Business** | 39.5% | 98.8% | | **Mid-Market** | 55.6% | 1.2% | | **Enterprise** | 4.9% | 0% | ### By Industry #### Luma Health - **Medical Practice:** 43.2% - **Hospital & Health Care:** 34.6% - **Health, Wellness and Fitness:** 14.8% - **Pharmaceuticals:** 1.2% - **Mental Health Care:** 1.2% - **Medical Devices:** 1.2% - **Information Technology and Services:** 1.2% - **Consumer Services:** 1.2% - **Alternative Dispute Resolution:** 1.2% #### Spruce Health - **Mental Health Care:** 61.6% - **Health, Wellness and Fitness:** 12.0% - **Medical Practice:** 11.7% - **Hospital & Health Care:** 10.6% - **Individual & Family Services:** 1.5% - **Alternative Medicine:** 1.2% - **Civic & Social Organization:** 0.6% - **Professional Training & Coaching:** 0.3% - **Education Management:** 0.3% - **Consumer Services:** 0.3% --- ## Alternatives ### Alternatives to Luma Health - [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (100 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (259 reviews) - [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (938 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (129 reviews) - [Relatient](https://www.g2.com/products/relatient/reviews) — 4.8/5 stars (27 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (610 reviews) ### Alternatives to Spruce Health - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (129 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (299 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (657 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (610 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4201 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (362 reviews) --- ## Top Discussions ### Luma Health - Title: [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) — 1 comment > **Top comment:** "Hello! Taking care of your health especially your mental health is very important and you can check it out at..." - Title: [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) — 1 comment > **Top comment:** "To communicate with patients via text" - Title: [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! 100% of Luma Health's communications is HIPAA-compliant. The safety and privacy of patients and organizations alike is our top priority. " - Title: [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by..." - Title: [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently support 70+ EHR/PMs and we are continuously adding more. Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,..." ### Spruce Health - Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc." - Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers" - Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)* > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..." - Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..." - Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/luma-health-vs-spruce-health)