# Luma Health vs iPlum Comparison

| | Luma Health | iPlum | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 84 | 201 | 
| **Largest Market Segment** | Mid-Market (55.6% of reviews) | Small-Business (96.9% of reviews) | 
| **Entry Level Price** | No pricing available | $8.99 | 

---
## Top Pros & Cons

### Luma Health

Pros:
- Automation (1 reviews)
- Communication (1 reviews)

Cons:
- Complex Interface (1 reviews)
- Data Management (1 reviews)

### iPlum

Pros:
- Ease of Use (104 reviews)
- HIPAA Compliance (52 reviews)

Cons:
- Texting Issues (28 reviews)
- Call Issues (25 reviews)

---
## Ratings Comparison
| Rating | Luma Health | iPlum | 
|---|---|---|
  | **Meets Requirements** | 9.5 (53 reviews) | 9.2 (184 reviews) | 
  | **Ease of Use** | 9.5 (53 reviews) | 8.6 (186 reviews) | 
  | **Ease of Setup** | 9.0 (34 reviews) | 7.9 (177 reviews) | 
  | **Ease of Admin** | 9.3 (34 reviews) | 8.6 (46 reviews) | 
  | **Quality of Support** | 9.5 (55 reviews) | 8.4 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (35 reviews) | 8.2 (47 reviews) | 
  | **Product Direction (% positive)** | 10.0 (52 reviews) | 8.6 (185 reviews) | 

---
## Pricing

### Luma Health

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### iPlum

#### Entry-Level Pricing

Plan: Standard

Price: $8.99

Description: For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.

Key Features:
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail

[Browse all 2 editions](https://www.g2.com/products/iplum/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Information Flow

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Patient Case Management** | Feature Not Available | Not enough data | 
| **Referrals Management** | Not enough data | Not enough data | 
| **Records Management** | Feature Not Available | Not enough data | 

#### Patient Experience

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Dashboards & Reporting** | Feature Not Available | Not enough data | 
| **Team Management** | Feature Not Available | Not enough data | 
| **Secure Communications** | Not enough data | Not enough data | 
| **Patient Experience Management** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | 9.7/10 | 34 |
| **iPlum** | 9.0/10 | 126 |

#### Platform

| Feature | Luma Health | iPlum | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.8 (29 reviews) | 9.3 (119 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (29 reviews) | 9.2 (123 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 9.7 (24 reviews) | 8.5 (111 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 9.7 (26 reviews) | 9.1 (113 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.7 (29 reviews) | 9.3 (121 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.8 (26 reviews) | 9.0 (115 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (26 reviews) | 9.0 (111 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.9 (26 reviews) | 8.9 (114 reviews) | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | 9.4/10 | 17 |
| **iPlum** | N/A | N/A |

#### Patient Convenience 

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Tablets and Kiosks** | 9.4 (6 reviews) | Not enough data | 
| **Payment Collection** | 9.2 (6 reviews) | Not enough data | 
| **Form Workflow** | 9.5 (11 reviews) | Not enough data | 
| **Patient Check-in** | 9.8 (9 reviews) | Not enough data | 
| **Mobile Patient Intake** | 9.5 (11 reviews) | Not enough data | 

#### Administration 

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Patient Data Transfer** | 9.4 (12 reviews) | Not enough data | 
| **HIPAA Compliance** | 9.8 (14 reviews) | Not enough data | 
| **Insurance Credentialing** | 9.2 (6 reviews) | Not enough data | 
| **ID Verification** | 8.9 (6 reviews) | Not enough data | 
| **Appointment Scheduler Integration** | 9.0 (12 reviews) | Not enough data | 
| **E-Signature** | 9.5 (7 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | 9.4/10 | 37 |
| **iPlum** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Online Presence Management** | 9.3 (18 reviews) ✓ Verified | Not enough data | 
| **Patient Feedback Management** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Patient Portal** | 9.6 (13 reviews) ✓ Verified | Not enough data | 
| **Patient Communications** | 9.8 (19 reviews) ✓ Verified | Not enough data | 
| **Integration with Wearables** | Feature Not Available | Not enough data | 

#### Operations

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Workflow Management** | 9.3 (30 reviews) ✓ Verified | Not enough data | 
| **Interoperability** | 9.4 (27 reviews) ✓ Verified | Not enough data | 
| **Digital Intake Forms** | 9.0 (12 reviews) ✓ Verified | Not enough data | 
| **Engagement Measuring** | 9.6 (21 reviews) ✓ Verified | Not enough data | 
| **Patient Satisfaction Management** | 9.5 (17 reviews) ✓ Verified | Not enough data | 
| **EHR Integration** | 9.3 (14 reviews) ✓ Verified | Not enough data | 
| **IPC Systems Integration** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Luma Health | iPlum | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Medical Practice Management

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | 9.1/10 | 18 |
| **iPlum** | N/A | N/A |

#### Operations Management

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Administrative Processes** | 9.3 (12 reviews) | Not enough data | 
| **Back Office Processes** | 9.1 (13 reviews) | Not enough data | 
| **Workflow Coordination** | 9.2 (14 reviews) | Not enough data | 
| **Practice Specialty Support** | 9.0 (14 reviews) | Not enough data | 

#### Added Efficiencies

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Integration with EHRs** | 9.4 (12 reviews) | Not enough data | 
| **Compliance** | 9.4 (13 reviews) | Not enough data | 
| **Integration with Billing Software** | 8.6 (7 reviews) | Not enough data | 
| **Patient Information Management** | 9.1 (13 reviews) | Not enough data | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | N/A | N/A |
| **iPlum** | 8.5/10 | 24 |

#### Technology

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Telecommunications** | Not enough data | 9.4 (24 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.9 (23 reviews) | 
| **EHR Integration** | Not enough data | 7.7 (21 reviews) | 

#### Administration

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Practice Branding** | Not enough data | 7.9 (21 reviews) | 
| **Practice Specific** | Not enough data | 8.0 (22 reviews) | 
| **Charting And Documentation** | Not enough data | 7.6 (21 reviews) | 

#### Compliance

| Feature | Luma Health | iPlum | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.3 (23 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.4 (22 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | N/A | N/A |
| **iPlum** | 6.9/10 | 102 |

#### Platform Basics - VoIP Providers

| Feature | Luma Health | iPlum | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.4 (65 reviews) | 
| **Call Management** | Not enough data | 8.0 (69 reviews) | 
| **Network monitoring** | Not enough data | 7.5 (63 reviews) | 
| **Integrations** | Not enough data | 6.8 (65 reviews) | 
| **Virtual PBX** | Not enough data | 6.5 (62 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (62 reviews) | 

#### Basic Communication

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.9 (95 reviews) | 
| **Video Calls** | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | 8.9 (93 reviews) | 
| **Screen Sharing** | Not enough data | 5.9 (77 reviews) | 
| **Conference Calls** | Not enough data | 6.3 (72 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 6.6 (74 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (50 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (49 reviews) | 

#### Access

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Software Pairing** | Not enough data | 6.2 (69 reviews) | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | 7.1 (78 reviews) | 

#### Advanced Features

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Hold Music** | Not enough data | 5.7 (70 reviews) | 
| **Automated Attendants** | Not enough data | 6.4 (78 reviews) | 
| **VOiP Number** | Not enough data | 8.4 (87 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | N/A | N/A |
| **iPlum** | 7.8/10 | 27 |

#### Agentic AI - Outbound Call Tracking

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (9 reviews) | 

#### Calling

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Record Calls** | Not enough data | 7.5 (26 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 8.6 (27 reviews) | 
| **Click-to-Call** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | 8.3 (11 reviews) | 

#### Contacts

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (26 reviews) | 
| **Information Locater** | Not enough data | Feature Not Available | 
| **Record Prospect Data** | Not enough data | 7.5 (25 reviews) | 

#### Insights

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Notes** | Not enough data | Feature Not Available | 
| **Daily Summary** | Not enough data | Feature Not Available | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Feature Not Available | 
| **Automated Note Taking** | Not enough data | 7.2 (10 reviews) | 

### AI Patient Engagement & Operations

| Product | Score | Reviews |
|---|---|---|
| **Luma Health** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Patient Communication & Engagement

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Personalized Patient Outreach** | Not enough data | Not enough data | 
| **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | 
| **Two-Way Patient Messaging** | Not enough data | Not enough data | 
| **AI-Powered Appointment Reminders** | Not enough data | Not enough data | 

#### Scheduling & Access Optimization

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Self-Service Appointment Scheduling** | Not enough data | Not enough data | 
| **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | 
| **AI-Based Scheduling Optimization** | Not enough data | Not enough data | 
| **Waitlist & Cancellation Management** | Not enough data | Not enough data | 

#### Care Coordination & Automation

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | 
| **Automated Care Pathway Guidance** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 

#### Operational Intelligence & Integration

| Feature | Luma Health | iPlum | 
|---|---|---|
| **Predictive No-Show Analytics** | Not enough data | Not enough data | 
| **EHR & Practice Management Integration** | Not enough data | Not enough data | 
| **Operational Performance Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)

**Unique to Luma Health (6):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)

**Unique to iPlum (4):** [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Luma Health | iPlum | 
|---|---|---|
| **Small-Business** | 39.5% | 96.9% | 
| **Mid-Market** | 55.6% | 1.6% | 
| **Enterprise** | 4.9% | 1.6% | 

### By Industry

#### Luma Health

- **Medical Practice:** 43.2%
- **Hospital & Health Care:** 34.6%
- **Health, Wellness and Fitness:** 14.8%
- **Pharmaceuticals:** 1.2%
- **Mental Health Care:** 1.2%
- **Medical Devices:** 1.2%
- **Information Technology and Services:** 1.2%
- **Consumer Services:** 1.2%
- **Alternative Dispute Resolution:** 1.2%

#### iPlum

- **Mental Health Care:** 53.9%
- **Health, Wellness and Fitness:** 11.5%
- **Hospital & Health Care:** 10.5%
- **Individual & Family Services:** 3.7%
- **Accounting:** 2.1%
- **Consumer Services:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Consulting:** 1.6%
- **Real Estate:** 1.6%
- **Medical Practice:** 1.6%
- **Other:** 9.4%

---
## Alternatives

### Alternatives to Luma Health

- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (95 reviews)
- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
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- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
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- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (128 reviews)
- [Relatient](https://www.g2.com/products/relatient/reviews) — 4.8/5 stars (27 reviews)
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### Alternatives to iPlum

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- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (340 reviews)
- [Grasshopper](https://www.g2.com/products/grasshopper/reviews) — 3.9/5 stars (162 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)

---
## Top Discussions

### Luma Health

- Title: [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) — 1 comment
  > **Top comment:** "Hello! Taking care of your health especially your mental health is very important and you can check it out at..."
- Title: [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) — 1 comment
  > **Top comment:** "To communicate with patients via text"
- Title: [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! 100% of Luma Health's communications is HIPAA-compliant. The safety and privacy of patients and organizations alike is our top priority.  "
- Title: [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by..."
- Title: [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently support 70+ EHR/PMs and we are continuously adding more. 

Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,..."

### iPlum

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/luma-health-vs-iplum)