# Luma Health vs eClinicalWorks Comparison | | Luma Health | eClinicalWorks | |---|---|---| | **Star Rating** | 4.8 out of 5 | 3.7 out of 5 | | **Total Reviews** | 84 | 157 | | **Largest Market Segment** | Mid-Market (55.6% of reviews) | Small-Business (52.6% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Luma Health Pros: - Automation (1 reviews) - Communication (1 reviews) Cons: - Complex Interface (1 reviews) - Data Management (1 reviews) ### eClinicalWorks Pros: - Ease of Use (2 reviews) - User Interface (2 reviews) Cons: - Slow Loading (2 reviews) - Slow Performance (2 reviews) --- ## Ratings Comparison | Rating | Luma Health | eClinicalWorks | |---|---|---| | **Meets Requirements** | 9.5 (53 reviews) | 7.8 (125 reviews) | | **Ease of Use** | 9.5 (53 reviews) | 7.5 (127 reviews) | | **Ease of Setup** | 9.0 (34 reviews) | 7.0 (42 reviews) | | **Ease of Admin** | 9.3 (34 reviews) | 7.4 (38 reviews) | | **Quality of Support** | 9.5 (55 reviews) | 6.8 (120 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (35 reviews) | 7.4 (34 reviews) | | **Product Direction (% positive)** | 10.0 (52 reviews) | 6.5 (127 reviews) | --- ## Pricing ### Luma Health #### Entry-Level Pricing No pricing available #### Free Trial No information available ### eClinicalWorks #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Population Health Management | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **eClinicalWorks** | 8.7/10 | 17 | #### Data Management | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Knowledge Share - Population Health Management** | Not enough data | 8.7 (14 reviews) | | **Data aggregator - Population Health Management** | Not enough data | 8.8 (15 reviews) | | **Predictive Patient Analysis - Population Health Management** | Not enough data | 8.9 (15 reviews) | #### Care Management | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Patient Engagement - Population Health Management** | Not enough data | 8.6 (15 reviews) | | **Disease Risk Management - Population Health Management** | Not enough data | 8.3 (14 reviews) | | **Health Care Planning - Population Health Management** | Not enough data | 8.8 (14 reviews) | #### Agentic AI - Population Health Management | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **eClinicalWorks** | N/A | N/A | #### Information Flow | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Patient Case Management** | Feature Not Available | Not enough data | | **Referrals Management** | Not enough data | Not enough data | | **Records Management** | Feature Not Available | Not enough data | #### Patient Experience | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Dashboards & Reporting** | Feature Not Available | Not enough data | | **Team Management** | Feature Not Available | Not enough data | | **Secure Communications** | Not enough data | Not enough data | | **Patient Experience Management** | Not enough data | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.7/10 | 34 | | **eClinicalWorks** | N/A | N/A | #### Platform | Feature | Luma Health | eClinicalWorks | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | 9.8 (29 reviews) | Not enough data | | **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (29 reviews) | Not enough data | | **Compliant Emailing - HIPAA Compliant Messaging** | 9.7 (24 reviews) | Not enough data | | **Clinical Communication - HIPAA Compliance** | 9.7 (26 reviews) | Not enough data | | **HIPAA Compliance - HIPAA Compliant Messaging** | 9.7 (29 reviews) | Not enough data | | **Operating Systems - HIPAA Compliant Messaging** | 9.8 (26 reviews) | Not enough data | | **Message Lifespan - HIPAA Compliant Messaging** | 9.4 (26 reviews) | Not enough data | | **Workflow Enhancement - HIPAA Compliant Messaging** | 9.9 (26 reviews) | Not enough data | ### EHR | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **eClinicalWorks** | 8.0/10 | 35 | #### Clinical Workflow Management | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Multiple Medical Provider Access** | Not enough data | 8.7 (29 reviews) | | **Ancillary Care Provider Access** | Not enough data | 8.6 (23 reviews) | | **Meaningful Use Reporting** | Not enough data | 8.0 (29 reviews) | | **Clinical Documentation** | Not enough data | 8.0 (33 reviews) | #### Patient Health Information Management | Feature | Luma Health | eClinicalWorks | |---|---|---| | **ePHI Storage** | Not enough data | 7.7 (25 reviews) | | **Interoperability** | Not enough data | 7.3 (27 reviews) | | **Patient Workflow Management** | Not enough data | 7.6 (27 reviews) | #### Agentic AI - EHR | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.4/10 | 17 | | **eClinicalWorks** | N/A | N/A | #### Patient Convenience | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Tablets and Kiosks** | 9.4 (6 reviews) | Not enough data | | **Payment Collection** | 9.2 (6 reviews) | Not enough data | | **Form Workflow** | 9.5 (11 reviews) | Not enough data | | **Patient Check-in** | 9.8 (9 reviews) | Not enough data | | **Mobile Patient Intake** | 9.5 (11 reviews) | Not enough data | #### Administration | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Patient Data Transfer** | 9.4 (12 reviews) | Not enough data | | **HIPAA Compliance** | 9.8 (14 reviews) | Not enough data | | **Insurance Credentialing** | 9.2 (6 reviews) | Not enough data | | **ID Verification** | 8.9 (6 reviews) | Not enough data | | **Appointment Scheduler Integration** | 9.0 (12 reviews) | Not enough data | | **E-Signature** | 9.5 (7 reviews) | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.4/10 | 37 | | **eClinicalWorks** | 8.2/10 | 25 | #### Patient-Centered Functions | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Online Presence Management** | 9.3 (18 reviews) ✓ Verified | 7.5 (17 reviews) | | **Patient Feedback Management** | 9.3 (22 reviews) ✓ Verified | 8.4 (18 reviews) | | **Patient Portal** | 9.6 (13 reviews) ✓ Verified | 8.1 (13 reviews) ✓ Verified | | **Patient Communications** | 9.8 (19 reviews) ✓ Verified | 8.3 (13 reviews) ✓ Verified | #### Operations | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Workflow Management** | 9.3 (30 reviews) ✓ Verified | 8.1 (21 reviews) ✓ Verified | | **Interoperability** | 9.4 (27 reviews) ✓ Verified | 7.9 (21 reviews) ✓ Verified | | **Digital Intake Forms** | 9.0 (12 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | | **Engagement Measuring** | 9.6 (21 reviews) ✓ Verified | 8.3 (18 reviews) ✓ Verified | | **Patient Satisfaction Management** | 9.5 (17 reviews) ✓ Verified | 8.8 (11 reviews) ✓ Verified | | **EHR Integration** | 9.3 (14 reviews) ✓ Verified | 8.8 (12 reviews) ✓ Verified | | **IPC Systems Integration** | Feature Not Available | 8.3 (10 reviews) | #### Generative AI | Feature | Luma Health | eClinicalWorks | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Medical Practice Management | Product | Score | Reviews | |---|---|---| | **Luma Health** | 9.1/10 | 18 | | **eClinicalWorks** | 8.4/10 | 15 | #### Operations Management | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Administrative Processes** | 9.3 (12 reviews) | 8.1 (12 reviews) | | **Back Office Processes** | 9.1 (13 reviews) | 8.9 (12 reviews) | | **Workflow Coordination** | 9.2 (14 reviews) | 8.1 (13 reviews) | | **Practice Specialty Support** | 9.0 (14 reviews) | 8.9 (11 reviews) | #### Added Efficiencies | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Integration with EHRs** | 9.4 (12 reviews) | 7.1 (12 reviews) | | **Compliance** | 9.4 (13 reviews) | 8.3 (13 reviews) | | **Integration with Billing Software** | 8.6 (7 reviews) | 8.8 (12 reviews) | | **Patient Information Management** | 9.1 (13 reviews) | 9.2 (15 reviews) | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Luma Health** | N/A | N/A | | **eClinicalWorks** | N/A | N/A | #### Patient Communication & Engagement | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | #### Operational Intelligence & Integration | Feature | Luma Health | eClinicalWorks | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Unique to Luma Health (5):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) **Unique to eClinicalWorks (2):** [EHR Software](https://www.g2.com/categories/ehr), [Population Health Management Software](https://www.g2.com/categories/population-health-management) --- ## Reviewer Demographics ### By Company Size | Segment | Luma Health | eClinicalWorks | |---|---|---| | **Small-Business** | 39.5% | 52.6% | | **Mid-Market** | 55.6% | 30.1% | | **Enterprise** | 4.9% | 17.3% | ### By Industry #### Luma Health - **Medical Practice:** 43.2% - **Hospital & Health Care:** 34.6% - **Health, Wellness and Fitness:** 14.8% - **Pharmaceuticals:** 1.2% - **Mental Health Care:** 1.2% - **Medical Devices:** 1.2% - **Information Technology and Services:** 1.2% - **Consumer Services:** 1.2% - **Alternative Dispute Resolution:** 1.2% #### eClinicalWorks - **Hospital & Health Care:** 55.5% - **Medical Practice:** 23.2% - **Health, Wellness and Fitness:** 7.7% - **Information Technology and Services:** 1.9% - **Accounting:** 1.3% - **Computer Software:** 1.3% - **Consumer Services:** 1.3% - **Mental Health Care:** 1.3% - **Higher Education:** 0.6% - **Individual & Family Services:** 0.6% - **Other:** 5.2% --- ## Alternatives ### Alternatives to Luma Health - [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews) - [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews) - [Relatient](https://www.g2.com/products/relatient/reviews) — 4.8/5 stars (27 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (337 reviews) ### Alternatives to eClinicalWorks - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) — 3.5/5 stars (239 reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) — 3.7/5 stars (165 reviews) - [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) — 3.8/5 stars (62 reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) — 4.4/5 stars (162 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (330 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) --- ## Top Discussions ### Luma Health - Title: [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) — 1 comment > **Top comment:** "Hello! Taking care of your health especially your mental health is very important and you can check it out at..." - Title: [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) — 1 comment > **Top comment:** "To communicate with patients via text" - Title: [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! 100% of Luma Health's communications is HIPAA-compliant. The safety and privacy of patients and organizations alike is our top priority. " - Title: [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by..." - Title: [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently support 70+ EHR/PMs and we are continuously adding more. Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,..." ### eClinicalWorks No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/luma-health-vs-eclinicalworks)