# Loris, MaestroQA vs Medallia Agent Connect Comparison | | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 4.6 out of 5 | | **Total Reviews** | 11 | 325 | 276 | | **Largest Market Segment** | Mid-Market (72.7% of reviews) | Mid-Market (54.8% of reviews) | Mid-Market (55.8% of reviews) | | **Entry Level Price** | No pricing available | Request a demo today | No pricing available | --- ## Top Pros & Cons ### Loris **Not enough data** ### MaestroQA Pros: - Ease of Use (23 reviews) - Scoring System (21 reviews) Cons: - Usability Issues (22 reviews) - Missing Features (10 reviews) ### Medallia Agent Connect Cons: - Expensive (1 reviews) - Expensive Features (1 reviews) --- ## Ratings Comparison | Rating | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Meets Requirements** | 8.6 (6 reviews) | 9.4 (259 reviews) | 9.0 (182 reviews) | | **Ease of Use** | 9.4 (6 reviews) | 9.4 (262 reviews) | 9.2 (183 reviews) | | **Ease of Setup** | 9.4 (6 reviews) | 9.2 (86 reviews) | 9.1 (99 reviews) | | **Ease of Admin** | 9.2 (6 reviews) | 9.2 (76 reviews) | 9.0 (95 reviews) | | **Quality of Support** | 10.0 (6 reviews) | 9.7 (251 reviews) | 9.3 (162 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (6 reviews) | 9.6 (74 reviews) | 9.3 (97 reviews) | | **Product Direction (% positive)** | 10.0 (5 reviews) | 9.3 (237 reviews) | 8.5 (166 reviews) | --- ## Pricing ### Loris #### Entry-Level Pricing No pricing available #### Free Trial No information available ### MaestroQA #### Entry-Level Pricing Plan: Contact Us Price: Request a demo today Description: We'd love to put together a custom proposal for you based on your team's unique needs. Request a demo and we'll contact you to learn more about your use case + create the best package for your team. [Learn more about MaestroQA](https://www.g2.com/products/maestroqa/reviews) #### Free Trial Yes ### Medallia Agent Connect #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | N/A | N/A | #### Call Analytics | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Call Recording** | Not enough data | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | Not enough data | | **Call Analysis** | Not enough data | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Customer Scoring** | Not enough data | Not enough data | Not enough data | | **Speech-to-Text** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | 9.3/10 | 236 | | **Medallia Agent Connect** | 9.0/10 | 114 | #### Quality Assurance | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Evaluation** | Not enough data | 9.5 (218 reviews) | 9.1 (100 reviews) | | **Calibration** | Not enough data | 9.5 (217 reviews) | 8.9 (88 reviews) | | **Reports** | Not enough data | 9.1 (213 reviews) | 8.5 (92 reviews) | #### Engagement | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Feedback** | Not enough data | 9.4 (219 reviews) | 9.1 (93 reviews) | | **Dashboards** | Not enough data | 9.2 (215 reviews) | 9.0 (102 reviews) | | **Training** | Not enough data | 9.1 (197 reviews) | 8.7 (84 reviews) | #### Performance | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Integrations** | Not enough data | 9.3 (199 reviews) | 9.1 (90 reviews) | | **Compliance** | Not enough data | 9.5 (198 reviews) | 9.2 (74 reviews) | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Generation** | Feature Not Available | 9.1 (66 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | 9.2 (66 reviews) | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | N/A | N/A | #### Channels | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Voice** | Not enough data | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text-to-Speech** | Feature Not Available | Not enough data | Not enough data | #### Functions | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Session Routing** | Not enough data | Not enough data | Not enough data | | **Session Queuing** | Not enough data | Not enough data | Not enough data | | **Concurrent Calling** | Not enough data | Not enough data | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | Not enough data | | **Auto Dialer** | Feature Not Available | Not enough data | Not enough data | | **IVR** | Feature Not Available | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Administrative | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | Not enough data | | **Administrator Access** | Not enough data | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | 8.9/10 | 26 | #### Feedback Management | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Tagging** | Not enough data | Not enough data | 9.0 (20 reviews) | | **Segmentation** | Not enough data | Not enough data | 8.8 (17 reviews) | | **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.3 (25 reviews) | #### Feedback Analysis | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Thematic Analysis** | Not enough data | Not enough data | 9.0 (16 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | 9.1 (17 reviews) | | **NPS/CSAT Scoring** | Not enough data | Not enough data | 9.1 (25 reviews) | #### Feedback Sources | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Online Reviews** | Feature Not Available | Not enough data | 9.1 (20 reviews) | | **Surveys** | Feature Not Available | Not enough data | 9.2 (22 reviews) | | **Social Media** | Feature Not Available | Not enough data | 8.1 (14 reviews) | | **Customer Service Channels** | Not enough data | Not enough data | 9.2 (22 reviews) | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | N/A | N/A | #### Conversational Platform | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Personalization** | Not enough data | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | Not enough data | | **Proactive Engagement** | Feature Not Available | Not enough data | Not enough data | #### Support Automation | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | Not enough data | | **Seamless Escalation** | Feature Not Available | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | Not enough data | | **Self-Serve Support** | Feature Not Available | Not enough data | Not enough data | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | N/A | N/A | #### Setup | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Integration** | Not enough data | Not enough data | Not enough data | | **Maintenance** | Not enough data | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | Not enough data | #### Data | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | | **Named entity recognition** | Not enough data | Not enough data | Not enough data | | **Keyphrase Extraction** | Not enough data | Not enough data | Not enough data | | **Topic Analysis** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | | **Language Identification** | Feature Not Available | Not enough data | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | Not enough data | #### Customization | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Pre-Built Parameterization** | Not enough data | Not enough data | Not enough data | | **Custom Extension** | Feature Not Available | Not enough data | Not enough data | | **Compositionality** | Feature Not Available | Not enough data | Not enough data | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | N/A | N/A | #### Platform | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Health Score** | Not enough data | Not enough data | Not enough data | | **Customer Profiles** | Feature Not Available | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | #### Predictions | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Service Quality Assurance** | Not enough data | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | Not enough data | | **Revenue Impact** | Feature Not Available | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Sentiment** | Not enough data | Not enough data | Not enough data | | **Retention** | Feature Not Available | Not enough data | Not enough data | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Multilingual Customer Support | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | 7.0/10 | 5 | | **Medallia Agent Connect** | N/A | N/A | #### Platform | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Multilingualism** | Not enough data | Not enough data | Not enough data | | **Quality** | Not enough data | Not enough data | Not enough data | | **Real-Time** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | 7.0 (5 reviews) | Not enough data | | **Self-Improving** | Not enough data | Not enough data | Not enough data | | **Volume** | Not enough data | Not enough data | Not enough data | #### Channel | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | Not enough data | | **Privacy** | Not enough data | Not enough data | Not enough data | | **Anonymity** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Loris** | N/A | N/A | | **MaestroQA** | N/A | N/A | | **Medallia Agent Connect** | N/A | N/A | #### Generative AI | Feature | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Unique to Loris (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Unique to MaestroQA (3):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Unique to Medallia Agent Connect (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Loris | MaestroQA | Medallia Agent Connect | |---|---|---|---| | **Small-Business** | 9.1% | 16.1% | 37.0% | | **Mid-Market** | 72.7% | 54.8% | 55.8% | | **Enterprise** | 18.2% | 29.0% | 7.2% | ### By Industry #### Loris - **Consumer Goods:** 27.3% - **Telecommunications:** 18.2% - **Consumer Services:** 18.2% - **Retail:** 9.1% - **Health, Wellness and Fitness:** 9.1% - **Financial Services:** 9.1% - **Computer Software:** 9.1% #### MaestroQA - **Consumer Services:** 22.9% - **Computer Software:** 9.0% - **Information Technology and Services:** 7.4% - **Retail:** 6.1% - **Telecommunications:** 5.8% - **Outsourcing/Offshoring:** 5.2% - **Health, Wellness and Fitness:** 3.9% - **Financial Services:** 3.5% - **Food & Beverages:** 3.5% - **Consumer Goods:** 2.9% - **Other:** 29.7% #### Medallia Agent Connect - **Retail:** 15.8% - **Consumer Services:** 12.1% - **Apparel & Fashion:** 10.9% - **Food & Beverages:** 7.2% - **Consumer Goods:** 6.8% - **Financial Services:** 6.0% - **Computer Software:** 5.3% - **Health, Wellness and Fitness:** 4.9% - **Cosmetics:** 2.6% - **Automotive:** 2.3% - **Other:** 26.0% --- ## Alternatives ### Alternatives to Loris - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7329 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews) ### Alternatives to MaestroQA - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (303 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (392 reviews) ### Alternatives to Medallia Agent Connect - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (303 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23542 reviews) --- ## Top Discussions ### Loris No discussions available for this product. ### MaestroQA - Title: [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) — 1 comment, 1 upvote > **Top comment:** "Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module...." - Title: [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) — 1 comment, 1 upvote > **Top comment:** "Comment deleted by user." ### Medallia Agent Connect - Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote > **Top comment:** "Depends of they want o share data collectively ." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/loris-vs-maestroqa-vs-medallia-agent-connect)