Link copied to clipboard # Loox vs Trustpilot Comparison - What are their main differences? Share [ Export ](/compare/loox/trustpilot/export.csv) LooxTrustpilot[+ Add Product](#) Pricing **Loox** Free Trial **$9.99** Per Month · Beginner **Trustpilot** Free Trial **Starting at $299.00** · Plus plan **Pricing Insights** from reviews Time to Implement **Loox** Not enough reviews yet **Trustpilot** 2 months Based on 44 responses Return on Investment **Loox** Not enough reviews yet **Trustpilot** 21 months Based on 35 responses Perceived Cost **Loox** $$$$$ **Trustpilot** $$$$$ Average Discount **Loox** Not enough reviews yet **Trustpilot** 13% ![Loox](https://images.g2crowd.com/uploads/product/hd_favicon/15e82a71e4a7ac91ad0ec6816ed1c6d5/loox.svg "Loox") ![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Loox** Not enough data **Trustpilot** [ Ease of Use (10) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews)[ Reputation Management (5) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews)[ Review Issues (11) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews)[ Poor Customer Support (10) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) Integrations **Loox** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ View all ](https://www.g2.com/products/loox/integrations) **Trustpilot** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bae0d8ff449f182a28f9e0f80ce0708b/contentstack.png "Product Avatar Image") Contentstack ](https://www.g2.com/products/contentstack/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image") Dotdigital ](https://www.g2.com/products/dotdigital/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-my-business.jpeg "Product Avatar Image") Google My Business ](https://www.g2.com/products/google-my-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ View all ](https://www.g2.com/products/trustpilot/integrations) Screenshots **Loox** ![Loox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/203843/landscape---Across-Your-Store.png) **Trustpilot** ![Trustpilot screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1465146/SD-983---Business-HP.png) **Ratings** from reviews Meets Requirements **Loox** 9.5 9.527 **Trustpilot** 7.4 7.4224 Ease of Use **Loox** 9.2 9.227 **Trustpilot** 8.0 8.0230 Ease of Setup **Loox** 9.4 9.412 **Trustpilot** 7.7 7.7136 Ease of Admin **Loox** 9.8 9.810 **Trustpilot** 7.8 7.8109 Quality of Support **Loox** 9.1 9.127 **Trustpilot** 6.8 6.8211 Has the product been a good partner in doing business? **Loox** 9.7 9.710 **Trustpilot** 6.8 6.8107 Product Direction (% positive) **Loox** 8.7 8.726 **Trustpilot** 6.1 6.1219 **Features** ratings from reviews Review Management 9.0 6 6.0 61 Online Reputation Management Not enough data 6.9 104 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 86.7% Mid-Market(51-1000 emp.) 13.3% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 86.7% Mid-Market(51-1000 emp.) 13.3% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 62.1% Mid-Market(51-1000 emp.) 32.8% Enterprise(\> 1000 emp.) 5.1% Small-Business(50 or fewer emp.) 62.1% Mid-Market(51-1000 emp.) 32.8% Enterprise(\> 1000 emp.) 5.1% **Reviewers' Industry** [![Loox](https://images.g2crowd.com/uploads/product/hd_favicon/15e82a71e4a7ac91ad0ec6816ed1c6d5/loox.svg "Loox")](https://www.g2.com/products/loox/reviews) Loox Apparel & Fashion 30.0% Retail 23.3% Food & Beverages 10.0% Consumer Goods 6.7% Consulting 3.3% Other 26.7% [![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot")](https://www.g2.com/products/trustpilot/reviews) Trustpilot Financial Services 13.9% Retail 7.2% Marketing and Advertising 6.8% Computer Software 4.4% Consumer Goods 4.0% Other 63.7% Alternatives **Loox Alternatives** ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") [ Yotpo ](/products/yotpo/reviews) ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") [ Reviews.io ](/products/reviews-io/reviews) ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") [ Bazaarvoice ](/products/bazaarvoice/reviews) ![Okendo](https://images.g2crowd.com/uploads/product/hd_favicon/94f6cb57dd82371f3a5437d9da6f71c7/okendo.svg "Okendo") [ Okendo ](/products/okendo/reviews) **Trustpilot Alternatives** ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") [ Bazaarvoice ](/products/bazaarvoice/reviews) ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") [ Reviews.io ](/products/reviews-io/reviews) ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") [ Yotpo ](/products/yotpo/reviews) ## Loox vs Trustpilot FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Trustpilot vs Loox? Loox stands out from Trustpilot with significantly higher reviewer satisfaction scores across all key dimensions, especially in ease of setup and support. | [Trustpilot](https://www.g2.com/products/trustpilot/reviews) | [Loox](https://www.g2.com/products/loox/reviews) | | --- | --- | | 3.4/5 (263 reviews) | 4.9/5 (30 reviews) | | Small-Business | Small-Business | | 7.7 | 9.4 | | 6.9 | 9.1 | | Ease of Use (10 all-time mentions) | — | ### How do the pricing models of Trustpilot and Loox compare? Loox is rated as the stronger value, with higher satisfaction on price and features at its price point. - **Trustpilot:** In recent reviews, many cite high pricing for commoditized features and express frustration with value for money. - **Loox:** Reviewers consistently highlight competitive pricing and strong feature-to-cost ratio, with several calling it inexpensive for the value delivered. - **Switching reasons:** Reviewers mention moving to Loox for better pricing and more features relevant to small businesses. ### What are the best alternatives to Trustpilot and Loox? The top 3 alternatives to Trustpilot and Loox are Yotpo, Birdeye, and Reviews.io. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Trustpilot](https://www.g2.com/products/trustpilot/reviews) | 3.4/5 (263 reviews) | Small-Business | Expensive for commoditized features | Ease of Use (10 all-time mentions) | | [Loox](https://www.g2.com/products/loox/reviews) | 4.9/5 (30 reviews) | Small-Business | Competitive pricing, strong value | Easy Shopify integration (recent reviews) | | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5 (265 reviews) | Small-Business | — | — | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205 reviews) | Small-Business | — | — | | [Reviews.io](https://www.g2.com/products/reviews-io/reviews) | 4.8/5 (652 reviews) | Small-Business | — | — | ### Which Review Management features should I prioritize when comparing Trustpilot and Loox? Buyers should prioritize ease of setup, quality of support, integrations, incentives, and syndication when comparing Trustpilot and Loox. - **Ease of Setup:** Loox scores 9.4, Trustpilot 7.7. - **Quality of Support:** Loox scores 9.1, Trustpilot 6.9. - **Integrations:** Loox is frequently cited for Shopify integration (6 all-time mentions); Trustpilot for WooCommerce (1 all-time mention). - **Incentives:** Loox offers incentives, which Trustpilot does not. - **Syndication:** Trustpilot offers syndication, which Loox does not. ### What are the pros and cons of Trustpilot vs Loox? Loox's headline strength is ease of use and setup, while Trustpilot's is broad reputation management and visibility. - **Trustpilot strengths:** Ease of use (10 all-time mentions), reputation management (4 all-time mentions), easy setup (3 all-time mentions), strong review management and analytics. - **Trustpilot trade-offs:** Poor customer support (10 all-time mentions), review issues (10 all-time mentions), review manipulation (6 all-time mentions), expensive pricing (5 all-time mentions), billing issues and delays. - **Loox strengths:** High satisfaction with ease of setup (9.4), quality of support (9.1), and ease of use (9.2); praised for Shopify integration and incentives; competitive pricing and strong value for small businesses. - **Loox trade-offs:** Some reviewers mention limited customization and desire for more features, but overall sentiment is highly positive. ### Is Trustpilot or Loox better for small businesses? Loox is better suited for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment. - **Trustpilot:** Largest segment is Small-Business; reviewers note challenges with pricing and moderation for smaller companies. - **Loox:** Largest segment is Small-Business; reviewers consistently highlight ease of use, setup, and value for small business needs. ### Which Review Management platform has better integrations? Loox is favored for integrations, especially with Shopify, according to reviewer sentiment. - **Trustpilot:** WooCommerce integration is mentioned in recent reviews (1 all-time mention). - **Loox:** Shopify integration is cited in 6 all-time reviews, with reviewers praising its straightforward setup and compatibility. ### How do Trustpilot and Loox compare on customer support? Loox outperforms Trustpilot on Quality of Support by a margin of 2.2 points (9.1 vs 6.9). - **Trustpilot:** Reviewers frequently cite poor customer support, slow response times, and unresolved issues. - **Loox:** Reviewers consistently praise responsive, helpful, and high-quality support experiences. ### Which is easier to implement, Trustpilot or Loox? Loox is easier to implement, with a 1.7-point higher Ease of Setup score (9.4 vs 7.7). - **Trustpilot:** Reviewers describe setup as generally straightforward but note occasional complexity and longer onboarding for advanced features. - **Loox:** Reviewers highlight quick, simple setup, especially with Shopify, and minimal technical barriers. ### Which product has better Customer Service? Loox is rated higher for Customer Service, with a 2.2-point advantage in Quality of Support and strong reviewer sentiment. - **Trustpilot:** Quality of Support score is 6.9; 10 all-time mentions of poor customer support; offers syndication but lacks incentives. - **Loox:** Quality of Support score is 9.1; reviewers consistently praise customer service; offers incentives and Community Q&A features.