# Loox vs Trustpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Trustpilot is recognized for its simplicity and ease of use, with users appreciating the straightforward process of writing reviews. This user-friendly approach has made it a go-to platform for many businesses looking to gather customer feedback.
- **Users say** that Loox excels in providing a highly customizable experience, allowing businesses to showcase their brand and product reviews effectively. Reviewers highlight its flexibility and competitive pricing, making it an attractive option for small businesses aiming to enhance their online presence.
- **According to verified reviews** , Trustpilot has established itself as an industry standard for public customer reviews, which adds a layer of credibility. Users mention the ability to customize widgets for web development, enhancing their website's functionality and appearance.
- **Reviewers mention** that Loox stands out for its straightforward functionality, making it easy to filter, share, and analyze reviews. This simplicity is particularly beneficial for businesses that want to focus on gathering and displaying user-generated content without unnecessary complexity.
- **G2 reviewers report** that while Trustpilot has a larger number of reviews, its overall satisfaction ratings are lower compared to Loox. Users have expressed concerns about Trustpilot's ability to meet specific workflow needs, indicating that some may find it less adaptable to their unique requirements.
- **Users say** that Loox not only meets but exceeds expectations in terms of support and product direction, with many praising its responsiveness and commitment to continuous improvement. This positive feedback suggests that Loox is a reliable partner for businesses looking to grow and adapt in a competitive market.



| | Loox | Trustpilot | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 30 | 259 | 
| **Largest Market Segment** | Small-Business (86.7% of reviews) | Small-Business (61.5% of reviews) | 
| **Entry Level Price** | $9.99 Per Month | Starting at $299.00 | 

---
## Top Pros & Cons

### Loox

**Not enough data**

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

---
## Ratings Comparison
| Rating | Loox | Trustpilot | 
|---|---|---|
  | **Meets Requirements** | 9.5 (27 reviews) | 7.5 (221 reviews) | 
  | **Ease of Use** | 9.2 (27 reviews) | 8.1 (225 reviews) | 
  | **Ease of Setup** | 9.4 (12 reviews) | 7.8 (131 reviews) | 
  | **Ease of Admin** | 9.8 (10 reviews) | 7.8 (107 reviews) | 
  | **Quality of Support** | 9.1 (27 reviews) | 6.9 (207 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (10 reviews) | 6.8 (105 reviews) | 
  | **Product Direction (% positive)** | 8.7 (26 reviews) | 6.1 (215 reviews) | 

---
## Pricing

### Loox

#### Entry-Level Pricing

Plan: Beginner

Price: $9.99 Per Month

Description: Up to 100 automatic review requests emails, discount code, and onsite features. Easily import reviews from other apps. 

Key Features:
- 100 Automatic review requests
- Discount for photo reviews
- Basic AliExpress importer

[Browse all 3 editions](https://www.g2.com/products/loox/pricing)

#### Free Trial

Yes

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Loox** | 9.0/10 | 6 |
| **Trustpilot** | 6.1/10 | 55 |

#### Collection

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Authentification** | Not enough data | 6.2 (39 reviews) ✓ Verified | 
| **Review Forms** | 8.7 (5 reviews) ✓ Verified | 6.5 (39 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 5.8 (34 reviews) ✓ Verified | 
| **Engagement** | 7.7 (5 reviews) ✓ Verified | 6.7 (33 reviews) ✓ Verified | 
| **Community Q&A** | Not enough data | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | 

#### Moderation

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 6.0 (33 reviews) ✓ Verified | 
| **Response Types** | Not enough data | 5.7 (35 reviews) ✓ Verified | 
| **Legal Agreements** | Not enough data | 6.0 (27 reviews) ✓ Verified | 

#### Use Cases

| Feature | Loox | Trustpilot | 
|---|---|---|
| **E-commerce** | 9.3 (5 reviews) ✓ Verified | 6.6 (30 reviews) ✓ Verified | 
| **Retail** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Customer Service** | Not enough data | 6.0 (32 reviews) ✓ Verified | 

#### Administration

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Incentives** | Not enough data | Feature Not Available | 
| **Syndication** | Feature Not Available | 6.7 (27 reviews) ✓ Verified | 
| **Insights** | Not enough data | 6.8 (29 reviews) ✓ Verified | 
| **Content** | Not enough data | 6.3 (28 reviews) ✓ Verified | 

#### Display Options

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Badges** | Not enough data | 6.4 (29 reviews) ✓ Verified | 
| **Widgets** | 8.7 (5 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | 
| **Integration & APIs** | 10.0 (5 reviews) ✓ Verified | 5.8 (29 reviews) ✓ Verified | 
| **Marketing** | 9.3 (5 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | Loox | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.6 (16 reviews) | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Content

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | 

#### Engagement

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Promotions** | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | 

#### Analytics

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Product Insights** | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | 

### User-Generated Content

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Visual UGC

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Campaign Customization** | Not enough data | Not enough data | 
| **Widget Customization** | Not enough data | Not enough data | 
| **Widget** | Not enough data | Not enough data | 
| **Media Library** | Not enough data | Not enough data | 

#### Integrations

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Content Creation** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Rights Management** | Not enough data | Not enough data | 

#### Support

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **24/7 Client Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Loox | Trustpilot | 
|---|---|---|
| **UGC Analytics** | Not enough data | Not enough data | 
| **Lazy-Loading** | Not enough data | Not enough data | 

### Influencer Marketing Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Influencer Marketing

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Influencer Recruitment** | Not enough data | Not enough data | 
| **Influencer Scoring** | Not enough data | Not enough data | 
| **Audience Analysis** | Not enough data | Not enough data | 
| **Influencer Segmentation** | Not enough data | Not enough data | 
| **Influencer Collaboration** | Not enough data | Not enough data | 
| **User-Generated Content (UGC) Management** | Not enough data | Not enough data | 
| **Content Approval** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Data Importing and Exporting Tools** | Not enough data | Not enough data | 
| **Influencer Whitelisting** | Not enough data | Not enough data | 
| **Influencer Compensation** | Not enough data | Not enough data | 
| **Social Commerce** | Not enough data | Not enough data | 
| **E-Commerce Integration** | Not enough data | Not enough data | 

#### Agentic AI - Influencer Marketing Platforms

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Loox** | N/A | N/A |
| **Trustpilot** | 6.9/10 | 103 |

#### Consumer Intelligence

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Customer Feedback** | Not enough data | 7.8 (92 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 6.8 (66 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.0 (63 reviews) ✓ Verified | 

#### Reporting

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 6.8 (56 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 7.7 (84 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 6.6 (52 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 6.6 (53 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Loox | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (14 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Loox | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Loox (3):** [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms)

**Unique to Trustpilot (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Loox | Trustpilot | 
|---|---|---|
| **Small-Business** | 86.7% | 61.5% | 
| **Mid-Market** | 13.3% | 33.2% | 
| **Enterprise** | 0% | 5.3% | 

### By Industry

#### Loox

- **Apparel & Fashion:** 30.0%
- **Retail:** 23.3%
- **Food & Beverages:** 10.0%
- **Consumer Goods:** 6.7%
- **Consulting:** 3.3%
- **Oil & Energy:** 3.3%
- **Luxury Goods & Jewelry:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Fine Art:** 3.3%
- **Events Services:** 3.3%
- **Other:** 10.0%

#### Trustpilot

- **Financial Services:** 14.2%
- **Retail:** 7.3%
- **Marketing and Advertising:** 6.5%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.8%
- **Consumer Electronics:** 2.8%
- **Consumer Services:** 2.8%
- **Other:** 48.0%

---
## Alternatives

### Alternatives to Loox

- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (650 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (386 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1208 reviews)
- [inBeat](https://www.g2.com/products/inbeat/reviews) — 4.9/5 stars (585 reviews)
- [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (674 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (410 reviews)
- [Later Social](https://www.g2.com/products/later-social/reviews) — 4.5/5 stars (384 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (650 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (237 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (133 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4095 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)

---
## Top Discussions

### Loox

- Title: [What is loox?](https://www.g2.com/discussions/what-is-loox) — 2 comments, 1 upvote
  > **Top comment:** "A review platform which start from a very low price!"
- Title: [How Can I Use Loox To Post My Facebook/ Instagram Ad (Photo Ad / Video Ad)](https://www.g2.com/discussions/25278-how-can-i-use-loox-to-post-my-facebook-instagram-ad-photo-ad-video-ad) — 1 comment, 1 upvote
  > **Top comment:** "Hey Trevor,

For displaying photo reviews on Facebook or Instagram ads, I recommend using our Integration with Admonks, which allows you to launch powerful..."
- Title: [Can Loox really post onto Facebook? I mean without conditions like I first need 2000 likes on Facebook... I would like that feature.](https://www.g2.com/discussions/25163-can-loox-really-post-onto-facebook-i-mean-without-conditions-like-i-first-need-2000-likes-on-facebook-i-would-like-that-feature) — 1 comment, 1 upvote
  > **Top comment:** "Hey Wes,

Posting a review to your Facebook business page is available regardless of the number of likes your page has. The 2,000 limitation applies only..."

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/loox-vs-trustpilot)