# Loop11 vs UserTesting Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Loop11. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which enhances their research capabilities.
- **Users say** that UserTesting's implementation process is notably smooth, with many highlighting the intuitive onboarding experience. In contrast, while Loop11 is also praised for its ease of use, it lacks the same level of comprehensive support and resources that UserTesting offers.
- **Reviewers mention** that UserTesting provides a more robust support system, with a quality of support rating that stands out. Users have noted timely responses and clear instructions, which contribute to a more satisfying experience compared to Loop11's support, which, while decent, does not match the same level of responsiveness.
- **According to verified reviews** , UserTesting's user interface is frequently described as intuitive and visually appealing, enhancing the overall user experience. Loop11, while easy to navigate, does not receive the same level of praise for its design, with some users indicating it feels less polished.
- **G2 reviewers highlight** that UserTesting's extensive library of testing options allows for greater flexibility in research methodologies. Users appreciate the ability to conduct both moderated and unmoderated tests, which is a feature that Loop11 also offers but may not be as comprehensive in execution.
- **Users report** that while Loop11 has a free trial option that makes it accessible for new users, UserTesting's value is seen in its depth of features and capabilities, which many feel justifies the need to contact for pricing. This difference in entry-level pricing reflects the distinct target markets each product serves.



| | Loop11 | UserTesting | 
|---|---|---|
| **Star Rating** | 3.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 14 | 789 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | Free Trial | Contact Us Per Year | 

---
## Top Pros & Cons

### Loop11

Pros:
- Ease of Use (2 reviews)
- Analytics (1 reviews)

Cons:
- Expensive (3 reviews)
- Pricing Issues (3 reviews)

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

---
## Ratings Comparison
| Rating | Loop11 | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 8.2 (11 reviews) | 8.6 (601 reviews) | 
  | **Ease of Use** | 8.6 (11 reviews) | 8.4 (632 reviews) | 
  | **Ease of Setup** | Not enough data | 8.6 (298 reviews) | 
  | **Ease of Admin** | Not enough data | 8.7 (232 reviews) | 
  | **Quality of Support** | 8.5 (9 reviews) | 9.0 (524 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.8 (227 reviews) | 
  | **Product Direction (% positive)** | 8.9 (11 reviews) | 8.1 (591 reviews) | 

---
## Pricing

### Loop11

#### Entry-Level Pricing

Plan: Free

Price: Free Trial

Key Features:
- Full features of the Enterprise subscription for 14 days

[Browse all 4 editions](https://www.g2.com/products/loop11/pricing)

#### Free Trial

Yes

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | 7.5/10 | 464 |

#### User Response Methods

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Survey** | Not enough data | 7.5 (318 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | 8.6 (375 reviews) ✓ Verified | 
| **Video Interview** | Not enough data | 8.7 (297 reviews) ✓ Verified | 
| **Photo Submission** | Not enough data | 7.1 (182 reviews) ✓ Verified | 
| **Text/Notes** | Not enough data | 8.2 (352 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **In-App** | Not enough data | 7.4 (126 reviews) | 
| **In-Store** | Not enough data | 5.5 (81 reviews) | 
| **On-Site** | Not enough data | 6.9 (107 reviews) | 
| **Recruitment Pool** | Not enough data | 8.1 (375 reviews) ✓ Verified | 

#### Insights

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Analytics** | Not enough data | 7.7 (346 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 7.7 (312 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 7.4 (313 reviews) ✓ Verified | 

#### Generative AI

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (84 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### User Behavior

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Click Tracking** | Not enough data | Not enough data | 
| **Mouse Movement ** | Not enough data | Not enough data | 
| **Frustration Tracking** | Not enough data | Not enough data | 

#### A/B Testing 

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | Not enough data | 
| **Split URL Testing** | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | 
| **Notes** | Not enough data | Not enough data | 

#### Visitor Information

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **User Identification** | Not enough data | Not enough data | 
| **Search Box** | Not enough data | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | 7.9/10 | 258 |

#### Feedback Source

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Invitation** | Not enough data | 8.0 (114 reviews) | 
| **Survey Link** | Not enough data | 8.4 (131 reviews) | 
| **App** | Not enough data | 8.4 (131 reviews) | 
| **Widget** | Not enough data | 7.7 (83 reviews) | 
| **Recruitment Pool** | Not enough data | 8.3 (155 reviews) | 

#### Feedback Management

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Media Library** | Not enough data | 7.7 (144 reviews) | 
| **Sorting** | Not enough data | 7.7 (159 reviews) | 
| **Sharing** | Not enough data | 8.2 (177 reviews) | 
| **Privacy** | Not enough data | 8.2 (162 reviews) | 

#### Insights

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | 
| **Computer Transcription** | Not enough data | 7.3 (162 reviews) | 
| **Analytics** | Not enough data | 7.7 (173 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | 

#### Generative AI

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | 
| **Templates** | Not enough data | 6.5 (22 reviews) | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | 
| **Branding** | Not enough data | 5.8 (24 reviews) | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | 
| **BI Tools Integration** | Not enough data | Feature Not Available | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | 

#### Survey Management

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Feature Not Available | 

#### System Management

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Agentic AI - Heatmap Tools

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analysis

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Conversion Opportunities** | Not enough data | Not enough data | 
| **Side-By-Side Analysis** | Not enough data | Not enough data | 
| **Mobile Device Analysis** | Not enough data | Not enough data | 
| **Data Quantification** | Not enough data | Not enough data | 
| **Webpage Element Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Heat Maps** | Not enough data | Not enough data | 
| **Session Replays** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Loop11** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Loop11 | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Loop11 (3):** [Software Testing Tools](https://www.g2.com/categories/software-testing), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Loop11 | UserTesting | 
|---|---|---|
| **Small-Business** | 35.7% | 19.9% | 
| **Mid-Market** | 42.9% | 38.2% | 
| **Enterprise** | 21.4% | 41.9% | 

### By Industry

#### Loop11

- **Telecommunications:** 14.3%
- **Financial Services:** 14.3%
- **Real Estate:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Market Research:** 7.1%
- **Internet:** 7.1%
- **Information Technology and Services:** 7.1%
- **Information Services:** 7.1%
- **Food Production:** 7.1%
- **E-Learning:** 7.1%
- **Other:** 14.3%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.6%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.9%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Loop11

- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
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### Alternatives to UserTesting

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- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
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- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)

---
## Top Discussions

### Loop11

No discussions available for this product.

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/loop11-vs-usertesting)