# Looker, SAP Crystal Reports vs Mode Comparison

| | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,642 | 210 | 330 | 
| **Largest Market Segment** | Mid-Market (60.7% of reviews) | Mid-Market (37.8% of reviews) | Mid-Market (46.4% of reviews) | 
| **Entry Level Price** | No pricing available | $495 user | Free All the basics for individual analysts | 

---
## Top Pros & Cons

### Looker

Pros:
- Ease of Use (108 reviews)
- Insights (64 reviews)

Cons:
- Learning Curve (52 reviews)
- Learning Difficulty (38 reviews)

### SAP Crystal Reports

Pros:
- Data Visualization (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Compatibility Issues (1 reviews)
- Learning Curve (1 reviews)

### Mode

Pros:
- Capabilities (1 reviews)
- Customization (1 reviews)

Cons:
- Complex Setup (1 reviews)
- Complex Usage (1 reviews)

---
## Ratings Comparison
| Rating | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (1127 reviews) | 8.8 (187 reviews) | 8.7 (285 reviews) | 
  | **Ease of Use** | 8.3 (1133 reviews) | 7.7 (187 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 8.2 (609 reviews) | 7.6 (102 reviews) | 8.8 (66 reviews) | 
  | **Ease of Admin** | 8.3 (430 reviews) | 8.0 (95 reviews) | 8.9 (66 reviews) | 
  | **Quality of Support** | 8.6 (962 reviews) | 7.6 (147 reviews) | 8.9 (215 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (408 reviews) | 7.8 (85 reviews) | 9.1 (65 reviews) | 
  | **Product Direction (% positive)** | 8.7 (1055 reviews) | 6.8 (185 reviews) | 8.8 (283 reviews) | 

---
## Pricing

### Looker

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SAP Crystal Reports

#### Entry-Level Pricing

Plan: SAP Crystal Reports 2020 - full product

Price: $495 user

Description: Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages

Key Features:
- Create highly formatted, pixel-perfect reports quickly using an intuitive design interface and efficient workflows
- Deliver personalized reports to your business users’ preferred destination in their preferred language and format
- Combine and connect directly to a variety of data sources across the organization

[Browse all 5 editions](https://www.g2.com/products/sap-crystal-reports/pricing)

#### Free Trial

Yes

### Mode

#### Entry-Level Pricing

Plan: Studio

Price: Free All the basics for individual analysts

Description: Included:

Key Features:
-  SQL, Python, & R
- Private database connections

[Browse all 3 editions](https://www.g2.com/products/mode-mode/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 8.3/10 | 780 |
| **SAP Crystal Reports** | 7.8/10 | 167 |
| **Mode** | 8.4/10 | 239 |

#### Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Reports Interface** | 8.6 (680 reviews) ✓ Verified | 8.3 (150 reviews) | 8.7 (212 reviews) ✓ Verified | 
| **Steps to Answer** | 8.2 (620 reviews) ✓ Verified | 7.6 (128 reviews) | 8.1 (167 reviews) ✓ Verified | 
| **Graphs and Charts** | 8.2 (673 reviews) ✓ Verified | 7.8 (128 reviews) | 8.3 (215 reviews) ✓ Verified | 
| **Score Cards** | 8.3 (529 reviews) ✓ Verified | 7.7 (77 reviews) | 8.2 (135 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (675 reviews) ✓ Verified | 7.8 (113 reviews) | 8.6 (206 reviews) ✓ Verified | 

#### Self Service 

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Calculated Fields** | 8.4 (626 reviews) ✓ Verified | Not enough data | 8.3 (162 reviews) ✓ Verified | 
| **Data Column Filtering** | 8.6 (646 reviews) ✓ Verified | Not enough data | 8.2 (182 reviews) ✓ Verified | 
| **Data Discovery** | 8.4 (615 reviews) ✓ Verified | Not enough data | 8.0 (179 reviews) ✓ Verified | 
| **Search** | 8.1 (616 reviews) ✓ Verified | Not enough data | 7.9 (181 reviews) ✓ Verified | 
| **Collaboration / Workflow** | 8.4 (592 reviews) ✓ Verified | Not enough data | 8.2 (169 reviews) ✓ Verified | 
| **Automodeling** | 7.7 (501 reviews) ✓ Verified | Not enough data | Feature Not Available | 

#### Advanced Analytics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Predictive Analytics** | 7.6 (430 reviews) ✓ Verified | Not enough data | 7.8 (116 reviews) ✓ Verified | 
| **Data Visualization** | 8.4 (643 reviews) ✓ Verified | Not enough data | 8.7 (192 reviews) ✓ Verified | 
| **Big Data Services** | 8.0 (516 reviews) ✓ Verified | Not enough data | 8.4 (130 reviews) ✓ Verified | 

#### Building Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Data Transformation** | 8.3 (386 reviews) ✓ Verified | Not enough data | 8.5 (84 reviews) ✓ Verified | 
| **Data Modeling** | 8.3 (403 reviews) ✓ Verified | Not enough data | 8.3 (88 reviews) ✓ Verified | 
| **WYSIWYG Report Design** | 8.0 (357 reviews) ✓ Verified | Not enough data | 7.7 (64 reviews) ✓ Verified | 
| **Integration APIs** | 8.1 (331 reviews) ✓ Verified | Not enough data | 8.2 (57 reviews) ✓ Verified | 

#### Platform

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 8.2/10 | 746 |
| **SAP Crystal Reports** | 8.0/10 | 168 |
| **Mode** | N/A | N/A |

#### Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Reports Interface** | 8.6 (680 reviews) ✓ Verified | 8.3 (150 reviews) | 8.7 (212 reviews) ✓ Verified | 
| **Steps to Answer** | 8.2 (620 reviews) ✓ Verified | 7.6 (128 reviews) | 8.1 (167 reviews) ✓ Verified | 
| **Graphs and Charts** | 8.2 (673 reviews) ✓ Verified | 7.8 (128 reviews) | 8.3 (215 reviews) ✓ Verified | 
| **Score Cards** | 8.3 (529 reviews) ✓ Verified | 7.7 (77 reviews) | 8.2 (135 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (675 reviews) ✓ Verified | 7.8 (113 reviews) | 8.6 (206 reviews) ✓ Verified | 

#### Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Reports Interface** | 8.5 (111 reviews) | 8.5 (32 reviews) | Not enough data | 
| **Share Reports** | 8.5 (108 reviews) | 8.4 (28 reviews) | Not enough data | 
| **Steps to Answer** | 8.0 (103 reviews) | 8.3 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (100 reviews) | 7.2 (15 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (100 reviews) | 7.7 (15 reviews) | Not enough data | 

#### Visualization

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Graphs and Charts** | 8.5 (115 reviews) | 8.6 (29 reviews) | Not enough data | 
| **Score Cards** | 8.4 (110 reviews) | 8.3 (27 reviews) | Not enough data | 
| **Dashboards** | 8.7 (115 reviews) | 8.6 (28 reviews) | Not enough data | 
| **Formats** | 8.3 (109 reviews) | 8.1 (29 reviews) | Not enough data | 

#### Data Updates

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Historical Snapshots** | 8.1 (107 reviews) | 7.8 (27 reviews) | Not enough data | 
| **Real-Time Updating** | 8.3 (106 reviews) | 7.8 (27 reviews) | Not enough data | 

#### Collaboration

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Sharing** | 8.4 (108 reviews) | 8.1 (29 reviews) | Not enough data | 
| **Co-Editing** | 8.0 (106 reviews) | 7.7 (28 reviews) | Not enough data | 
| **Devices** | 8.0 (102 reviews) | 7.4 (26 reviews) | Not enough data | 

#### Data Updates

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Historical Snapshots** | 7.8 (137 reviews) | 8.2 (36 reviews) | Not enough data | 
| **Real-Time Updating** | 8.1 (142 reviews) | 8.5 (35 reviews) | Not enough data | 
| **Email Reports** | 8.5 (144 reviews) | 8.4 (36 reviews) | Not enough data | 

### Analytics Platforms

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 7.9/10 | 802 |
| **SAP Crystal Reports** | N/A | N/A |
| **Mode** | 8.3/10 | 242 |

#### Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Reports Interface** | 8.6 (680 reviews) ✓ Verified | 8.3 (150 reviews) | 8.7 (212 reviews) ✓ Verified | 
| **Steps to Answer** | 8.2 (620 reviews) ✓ Verified | 7.6 (128 reviews) | 8.1 (167 reviews) ✓ Verified | 
| **Graphs and Charts** | 8.2 (673 reviews) ✓ Verified | 7.8 (128 reviews) | 8.3 (215 reviews) ✓ Verified | 
| **Score Cards** | 8.3 (529 reviews) ✓ Verified | 7.7 (77 reviews) | 8.2 (135 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (675 reviews) ✓ Verified | 7.8 (113 reviews) | 8.6 (206 reviews) ✓ Verified | 

#### Data Preparation

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Connectors** | 8.3 (293 reviews) ✓ Verified | Not enough data | 8.4 (61 reviews) ✓ Verified | 
| **Data Governance** | 8.3 (264 reviews) ✓ Verified | Not enough data | 8.1 (62 reviews) ✓ Verified | 

#### Data Modeling and Blending

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Data Querying** | 8.5 (313 reviews) ✓ Verified | Not enough data | 9.3 (96 reviews) ✓ Verified | 
| **Data Filtering** | 8.7 (334 reviews) ✓ Verified | Not enough data | 8.7 (93 reviews) ✓ Verified | 
| **Data Blending** | 8.4 (310 reviews) ✓ Verified | Not enough data | 8.8 (70 reviews) ✓ Verified | 

#### Generative AI

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (88 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.1 (86 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Analytics Platforms

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (40 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.4 (39 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (40 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.1 (40 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (40 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.4 (39 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.6 (38 reviews) | Not enough data | Not enough data | 

#### Self Service 

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Calculated Fields** | 8.4 (626 reviews) ✓ Verified | Not enough data | 8.3 (162 reviews) ✓ Verified | 
| **Data Column Filtering** | 8.6 (646 reviews) ✓ Verified | Not enough data | 8.2 (182 reviews) ✓ Verified | 
| **Data Discovery** | 8.4 (615 reviews) ✓ Verified | Not enough data | 8.0 (179 reviews) ✓ Verified | 
| **Search** | 8.1 (616 reviews) ✓ Verified | Not enough data | 7.9 (181 reviews) ✓ Verified | 
| **Collaboration / Workflow** | 8.4 (592 reviews) ✓ Verified | Not enough data | 8.2 (169 reviews) ✓ Verified | 
| **Automodeling** | 7.7 (501 reviews) ✓ Verified | Not enough data | Feature Not Available | 

#### Deployment & Integration - Analytics Platforms

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **No-code Dashboard Builder** | 8.0 (39 reviews) | Not enough data | Not enough data | 
| **Report Scheduling and Automation** | 8.4 (43 reviews) | Not enough data | Not enough data | 
| **Embedded Analytics and White-labeling** | 7.7 (35 reviews) | Not enough data | Not enough data | 
| **Data Source Connectivity** | 8.3 (50 reviews) | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Predictive Analytics** | 7.6 (430 reviews) ✓ Verified | Not enough data | 7.8 (116 reviews) ✓ Verified | 
| **Data Visualization** | 8.4 (643 reviews) ✓ Verified | Not enough data | 8.7 (192 reviews) ✓ Verified | 
| **Big Data Services** | 8.0 (516 reviews) ✓ Verified | Not enough data | 8.4 (130 reviews) ✓ Verified | 

#### Performance & Scalability - Analytics Platforms

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Large data handling and Query Speed** | 7.1 (56 reviews) | Not enough data | Not enough data | 
| **Concurrent User Support** | 8.0 (36 reviews) | Not enough data | Not enough data | 

#### Advanced Analytics & Modeling - Analytics Platforms

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Data Modeling and Governance** | 8.1 (43 reviews) | Not enough data | Not enough data | 
| **Notebook and Script Integration** | 7.1 (34 reviews) | Not enough data | Not enough data | 
| **Built-in Predictive and Statistical Models** | 7.3 (35 reviews) | Not enough data | Not enough data | 

#### Agentic AI Capabilities - Analytics Platforms

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Auto-generated Insights and Narratives** | 7.1 (34 reviews) | Not enough data | Not enough data | 
| **Natural Language Queries** | 7.5 (36 reviews) | Not enough data | Not enough data | 
| **Proactive KPI Monitoring and Alerts** | 7.6 (34 reviews) | Not enough data | Not enough data | 
| **AI Agents for Analytical Follow-ups** | 7.3 (34 reviews) | Not enough data | Not enough data | 

#### Personalized Intelligence - Analytics Platforms

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Behavioral Learning for Contextual Query Refinement** | 7.5 (34 reviews) | Not enough data | Not enough data | 
| **Role-based Insight Personalization** | 7.2 (35 reviews) | Not enough data | Not enough data | 
| **Conversational and Prompt-based Analytics** | 7.5 (34 reviews) | Not enough data | Not enough data | 

#### Building Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Data Transformation** | 8.3 (386 reviews) ✓ Verified | Not enough data | 8.5 (84 reviews) ✓ Verified | 
| **Data Modeling** | 8.3 (403 reviews) ✓ Verified | Not enough data | 8.3 (88 reviews) ✓ Verified | 
| **WYSIWYG Report Design** | 8.0 (357 reviews) ✓ Verified | Not enough data | 7.7 (64 reviews) ✓ Verified | 
| **Integration APIs** | 8.1 (331 reviews) ✓ Verified | Not enough data | 8.2 (57 reviews) ✓ Verified | 

### Embedded Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 8.4/10 | 772 |
| **SAP Crystal Reports** | N/A | N/A |
| **Mode** | 8.4/10 | 238 |

#### Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Reports Interface** | 8.6 (680 reviews) ✓ Verified | 8.3 (150 reviews) | 8.7 (212 reviews) ✓ Verified | 
| **Steps to Answer** | 8.2 (620 reviews) ✓ Verified | 7.6 (128 reviews) | 8.1 (167 reviews) ✓ Verified | 
| **Graphs and Charts** | 8.2 (673 reviews) ✓ Verified | 7.8 (128 reviews) | 8.3 (215 reviews) ✓ Verified | 
| **Score Cards** | 8.3 (529 reviews) ✓ Verified | 7.7 (77 reviews) | 8.2 (135 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (675 reviews) ✓ Verified | 7.8 (113 reviews) | 8.6 (206 reviews) ✓ Verified | 

#### Self Service 

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Calculated Fields** | 8.4 (626 reviews) ✓ Verified | Not enough data | 8.3 (162 reviews) ✓ Verified | 
| **Data Column Filtering** | 8.6 (646 reviews) ✓ Verified | Not enough data | 8.2 (182 reviews) ✓ Verified | 
| **Data Discovery** | 8.4 (615 reviews) ✓ Verified | Not enough data | 8.0 (179 reviews) ✓ Verified | 
| **Search** | 8.1 (616 reviews) ✓ Verified | Not enough data | 7.9 (181 reviews) ✓ Verified | 
| **Collaboration / Workflow** | 8.4 (592 reviews) ✓ Verified | Not enough data | 8.2 (169 reviews) ✓ Verified | 
| **Automodeling** | 7.7 (501 reviews) ✓ Verified | Not enough data | Feature Not Available | 

#### Building Reports

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Data Transformation** | 8.3 (386 reviews) ✓ Verified | Not enough data | 8.5 (84 reviews) ✓ Verified | 
| **Data Modeling** | 8.3 (403 reviews) ✓ Verified | Not enough data | 8.3 (88 reviews) ✓ Verified | 
| **WYSIWYG Report Design** | 8.0 (357 reviews) ✓ Verified | Not enough data | 7.7 (64 reviews) ✓ Verified | 
| **Integration APIs** | 8.1 (331 reviews) ✓ Verified | Not enough data | 8.2 (57 reviews) ✓ Verified | 

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 8.4/10 | 324 |
| **SAP Crystal Reports** | N/A | N/A |
| **Mode** | 8.7/10 | 61 |

#### Metrics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Sessions - Digital Analytics** | 8.8 (238 reviews) | Not enough data | 9.1 (32 reviews) | 
| **Engagement** | 8.7 (238 reviews) | Not enough data | 9.1 (34 reviews) | 
| **Entry and Exit Pages** | 8.4 (224 reviews) | Not enough data | 8.3 (29 reviews) | 
| **Standard Event Tracking** | 8.3 (226 reviews) | Not enough data | 8.8 (31 reviews) | 
| **Custom Event Tracking** | 8.4 (215 reviews) | Not enough data | 8.9 (31 reviews) | 
| **Retention** | 8.3 (224 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Return** | 8.4 (219 reviews) | Not enough data | 8.6 (25 reviews) | 
| **Conversions** | 8.5 (230 reviews) | Not enough data | 8.6 (33 reviews) | 
| **Funnels** | 8.3 (223 reviews) | Not enough data | 8.6 (36 reviews) | 

#### Reporting

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Real-Time Reporting** | 8.4 (242 reviews) | Not enough data | 8.9 (44 reviews) | 
| **Trending** | Feature Not Available | Not enough data | 8.7 (39 reviews) | 
| **Retroactive Reporting** | 8.6 (242 reviews) | Not enough data | 9.2 (42 reviews) | 
| **Segmentation** | 8.5 (245 reviews) | Not enough data | 8.7 (38 reviews) | 
| **Mobile Reporting** | 8.1 (199 reviews) | Not enough data | 8.7 (21 reviews) | 
| **Unification Across Devices** | 8.4 (205 reviews) | Not enough data | 9.1 (29 reviews) | 
| **Custom Reports and Dashboards** | 9.0 (254 reviews) | Not enough data | 9.0 (49 reviews) | 

#### Other

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **User Data** | 8.7 (226 reviews) | Not enough data | 8.8 (39 reviews) | 
| **Site Search Reporting** | 8.6 (209 reviews) | Not enough data | 8.1 (29 reviews) | 
| **Load Time Monitoring** | 8.4 (201 reviews) | Not enough data | 8.3 (31 reviews) | 
| **Campaign Tracking** | 8.7 (215 reviews) | Not enough data | 8.6 (32 reviews) | 
| **E-Commerce** | 8.7 (207 reviews) | Not enough data | 8.6 (27 reviews) | 
| **Promotional Messages** | 8.2 (179 reviews) | Not enough data | 8.3 (23 reviews) | 
| **Administration Alerts** | 8.3 (191 reviews) | Not enough data | 8.5 (27 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.8 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.8 (16 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.9 (16 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **API / Integrations** | 8.4 (218 reviews) | Not enough data | 9.0 (38 reviews) | 
| **QA Testing** | 8.3 (193 reviews) | Not enough data | 8.6 (32 reviews) | 
| **Performance and Reliability** | 8.5 (245 reviews) | Not enough data | 9.0 (53 reviews) | 
| **User, Role, and Access Management** | 8.6 (239 reviews) | Not enough data | 9.0 (49 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 8.1/10 | 260 |
| **SAP Crystal Reports** | N/A | N/A |
| **Mode** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (11 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.6 (11 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.7 (11 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.3 (11 reviews) | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Data Sourcing** | 8.8 (203 reviews) | Not enough data | Not enough data | 
| **Exporting & Sharing Data** | 8.8 (221 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (188 reviews) | Not enough data | Not enough data | 
| **Interactive Dashboards** | 8.8 (225 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 8.7 (209 reviews) | Not enough data | Not enough data | 

#### Predictive Analytics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Lead Scoring** | 8.3 (153 reviews) | Not enough data | Not enough data | 
| **Opportunity Scoring** | 8.2 (149 reviews) | Not enough data | Not enough data | 
| **Risk Analysis** | 8.2 (147 reviews) | Not enough data | Not enough data | 
| **Live Forecasting** | 8.0 (164 reviews) | Not enough data | Not enough data | 

#### Sales Management

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Live Pipeline Management** | 8.4 (161 reviews) | Not enough data | Not enough data | 
| **Sales Gamification** | 8.2 (140 reviews) | Not enough data | Not enough data | 
| **Account-Based Analytics** | 8.6 (170 reviews) | Not enough data | Not enough data | 
| **Activity Tracking** | 8.7 (168 reviews) | Not enough data | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Looker** | 8.2/10 | 311 |
| **SAP Crystal Reports** | N/A | N/A |
| **Mode** | 8.6/10 | 46 |

#### Marketing Operations

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **ROI Tracking** | 8.6 (221 reviews) ✓ Verified | Not enough data | 8.9 (31 reviews) ✓ Verified | 
| **Data Collection** | 8.7 (240 reviews) ✓ Verified | Not enough data | 8.3 (35 reviews) ✓ Verified | 
| **Customer Insights** | 8.5 (227 reviews) ✓ Verified | Not enough data | 8.5 (36 reviews) ✓ Verified | 
| **Multi-User Access** | 8.9 (244 reviews) ✓ Verified | Not enough data | 8.8 (37 reviews) ✓ Verified | 
| **Spend Management** | 8.3 (129 reviews) | Not enough data | Feature Not Available | 
| **White Label** | Feature Not Available | Not enough data | Feature Not Available | 

#### Campaign Activity

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Campaign Insights** | 8.6 (230 reviews) ✓ Verified | Not enough data | 8.7 (38 reviews) ✓ Verified | 
| **Reports and Dashboards** | 8.8 (260 reviews) ✓ Verified | Not enough data | 9.1 (42 reviews) ✓ Verified | 
| **Campaign Stickiness** | 8.5 (212 reviews) ✓ Verified | Not enough data | 8.3 (29 reviews) ✓ Verified | 
| **Multichannel Tracking** | 8.5 (213 reviews) ✓ Verified | Not enough data | 8.3 (34 reviews) ✓ Verified | 
| **Brand Optimization** | 8.4 (199 reviews) ✓ Verified | Not enough data | 8.5 (28 reviews) ✓ Verified | 
| **Predictive Analytics** | 7.9 (120 reviews) ✓ Verified | Not enough data | 8.9 (19 reviews) ✓ Verified | 

#### Agentic AI - Marketing Analytics

| Feature | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.8 (14 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (14 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.3 (14 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to Looker (6):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence), [Analytics Platforms](https://www.g2.com/categories/analytics-platforms), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools)

**Unique to SAP Crystal Reports (1):** [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools)

**Unique to Mode (4):** [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence), [Analytics Platforms](https://www.g2.com/categories/analytics-platforms), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Looker | SAP Crystal Reports | Mode | 
|---|---|---|---|
| **Small-Business** | 19.3% | 30.3% | 24.8% | 
| **Mid-Market** | 60.7% | 37.8% | 46.4% | 
| **Enterprise** | 20.0% | 31.8% | 28.8% | 

### By Industry

#### Looker

- **Computer Software:** 11.4%
- **Information Technology and Services:** 11.1%
- **Marketing and Advertising:** 8.3%
- **Financial Services:** 7.4%
- **Internet:** 6.1%
- **Retail:** 5.0%
- **Food & Beverages:** 2.3%
- **Consumer Goods:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Hospital & Health Care:** 2.1%
- **Other:** 41.9%

#### SAP Crystal Reports

- **Information Technology and Services:** 15.4%
- **Computer Software:** 6.5%
- **Accounting:** 4.0%
- **Hospital & Health Care:** 4.0%
- **Wholesale:** 3.0%
- **Construction:** 3.0%
- **Education Management:** 3.0%
- **Mechanical or Industrial Engineering:** 2.5%
- **Oil & Energy:** 2.5%
- **Government Administration:** 2.5%
- **Other:** 53.7%

#### Mode

- **Information Technology and Services:** 14.1%
- **Computer Software:** 13.8%
- **Financial Services:** 7.5%
- **Internet:** 6.6%
- **Transportation/Trucking/Railroad:** 4.4%
- **Real Estate:** 4.1%
- **Marketing and Advertising:** 3.4%
- **Consumer Services:** 3.4%
- **Retail:** 3.1%
- **Market Research:** 3.1%
- **Other:** 36.4%

---
## Alternatives

### Alternatives to Looker

- [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) — 4.2/5 stars (286 reviews)
- [Sisense](https://www.g2.com/products/sisense/reviews) — 4.2/5 stars (1062 reviews)
- [Domo](https://www.g2.com/products/domo/reviews) — 4.3/5 stars (1005 reviews)
- [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) — 4.2/5 stars (362 reviews)
- [Grow.com](https://www.g2.com/products/grow-com/reviews) — 4.3/5 stars (274 reviews)
- [Toucan](https://www.g2.com/products/toucan/reviews) — 4.7/5 stars (182 reviews)
- [Tableau](https://www.g2.com/products/tableau/reviews) — 4.4/5 stars (3653 reviews)
- [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) — 4.4/5 stars (928 reviews)
- [Amazon QuickSight](https://www.g2.com/products/amazon-quicksight/reviews) — 4.3/5 stars (692 reviews)
- [Strategy One (formerly MicroStrategy ONE)](https://www.g2.com/products/strategy-one-formerly-microstrategy-one/reviews) — 4.2/5 stars (600 reviews)

### Alternatives to SAP Crystal Reports

- [Domo](https://www.g2.com/products/domo/reviews) — 4.3/5 stars (1005 reviews)
- [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) — 4.2/5 stars (362 reviews)
- [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) — 4.2/5 stars (286 reviews)
- [Sisense](https://www.g2.com/products/sisense/reviews) — 4.2/5 stars (1062 reviews)
- [Grow.com](https://www.g2.com/products/grow-com/reviews) — 4.3/5 stars (274 reviews)
- [Canva](https://www.g2.com/products/canva/reviews) — 4.7/5 stars (7500 reviews)
- [Data Studio](https://www.g2.com/products/data-studio/reviews) — 4.4/5 stars (475 reviews)
- [BIRT](https://www.g2.com/products/birt/reviews) — 4.0/5 stars (31 reviews)
- [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) — 4.7/5 stars (447 reviews)
- [Visme](https://www.g2.com/products/visme/reviews) — 4.5/5 stars (483 reviews)

### Alternatives to Mode

- [Tableau](https://www.g2.com/products/tableau/reviews) — 4.4/5 stars (3653 reviews)
- [Sisense](https://www.g2.com/products/sisense/reviews) — 4.2/5 stars (1062 reviews)
- [Domo](https://www.g2.com/products/domo/reviews) — 4.3/5 stars (1005 reviews)
- [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) — 4.4/5 stars (557 reviews)
- [Hex](https://www.g2.com/products/hex-tech-hex/reviews) — 4.5/5 stars (392 reviews)
- [ThoughtSpot](https://www.g2.com/products/thoughtspot/reviews) — 4.4/5 stars (330 reviews)
- [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) — 4.4/5 stars (928 reviews)
- [Amazon QuickSight](https://www.g2.com/products/amazon-quicksight/reviews) — 4.3/5 stars (692 reviews)
- [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) — 4.5/5 stars (1628 reviews)
- [Metabase](https://www.g2.com/products/metabase/reviews) — 4.4/5 stars (145 reviews)

---
## Top Discussions

### Looker

- Title: [Is looker an ETL tool?](https://www.g2.com/discussions/is-looker-an-etl-tool) — 3 comments
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Best way to start on visualizations?](https://www.g2.com/discussions/24831-best-way-to-start-on-visualizations) — 2 comments, 1 upvote
  > **Top comment:** "Looker has a built-in set of visualizations that you can automatically apply to any dataset that they work with. Once you setup your initial connection to a..."
- Title: [What is Looker used for?](https://www.g2.com/discussions/what-is-looker-used-for) — 1 comment
  > **Top comment:** "Looker is used to explore, analyze, and visualize data. It helps create dashboards and reports to understand business performance and make better decisions...."
- Title: [How do I know where in my SQL errors are?](https://www.g2.com/discussions/how-do-i-know-where-in-my-sql-errors-are) — 1 comment, 1 upvote
  > **Top comment:** "Hey Carlos! 

I'm Izzy, the Looker Community manager. Yeah, especially in huge SQL queries it can be hard to figure out exactly where the issue lies. That..."
- Title: [Multi-brand implementation](https://www.g2.com/discussions/multi-brand-implementation) — 1 comment, 1 upvote
  > **Top comment:** "Hey Brian! 

I'm Izzy, the Looker Community manager. 

There's 2 components here (well, a few more, but 2 high-level ones). Folder/content access and..."

### SAP Crystal Reports

- Title: [What is SAP Crystal Reports?](https://www.g2.com/discussions/what-is-sap-crystal-reports) — 2 comments, 1 upvote
  > **Top comment:** "SAP Crystal is a report writing software that can connect to various databases that are SQL-based or similar to facilitate report writing. Technically coding..."
- Title: [What is SAP Crystal used for?](https://www.g2.com/discussions/what-is-sap-crystal-used-for) — 1 comment
  > **Top comment:** "It is used for generating analytical reports from various data sources, including SAP and non-SAP sources like  SQL Server, MySQL, XML  Microsoft Excel, etc."
- Title: [Why complex reports takes a bit more time to develop?](https://www.g2.com/discussions/why-complex-reports-takes-a-bit-more-time-to-develop) — 1 comment, 1 upvote
  > **Top comment:** "More  complex = more time. 
I have seen ppl trying to user CR to build a BI tool ... charts, graphs and such . CR. CR does support those but there are other..."

### Mode

- Title: [Can we make a dashboard out of mode analytics?](https://www.g2.com/discussions/27856-can-we-make-a-dashboard-out-of-mode-analytics) — 2 comments
  > **Top comment:** "Yes"
- Title: [How do i average on charts without averaging averages](https://www.g2.com/discussions/how-do-i-average-on-charts-without-averaging-averages) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can average on charts without averaging averages by returning the unaggregated result set, and then applying our average function on the desired..."
- Title: [Why do companies choose Mode over Periscope Data?](https://www.g2.com/discussions/why-do-companies-choose-mode-over-periscope-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Mode better supports analysts and data scientists with full R and Python notebooks and an editing environment that supports multiple queries and..."
- Title: [Why do companies choose Mode over Tableau?](https://www.g2.com/discussions/why-do-companies-choose-mode-over-tableau) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Extracts without any of the hassle. 
Advanced analysis with Python and R notebooks. 
Flexibility to build internal applications on top of your data. 
Easy..."
- Title: [Why do companies choose Mode over Looker?](https://www.g2.com/discussions/why-do-companies-choose-mode-over-looker) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Put simply, data teams move faster in Mode. In Looker, teams have to decide upfront how to model their data, instead of working with data first and then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/looker-vs-sap-crystal-reports-vs-mode-mode)