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At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
No pricing available
Free
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LookbackUsersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in "Ease of Use" with a score of 9.6, making it a preferred choice for small businesses looking for a straightforward feedback tool. In contrast, Lookback, while still user-friendly, has a slightly lower score of 9.0, which some users feel may require a bit more time to navigate.
- Reviewers mention that Usersnap's "Quality of Support" is highly rated at 9.5, indicating that users feel well-supported when issues arise. Lookback, however, has a lower support rating of 8.2, leading some users to express concerns about response times and the availability of help resources.
- G2 users highlight Usersnap's strong performance in "Feedback Collection" with a score of 9.6, particularly praising its ability to gather user insights effectively. Lookback, while also effective, has a slightly higher score of 9.7, with users appreciating its video interview capabilities for deeper insights.
- Users on G2 report that Usersnap's "Bug Reporting" features, particularly "User Reports & Feedback" scoring 8.9, are robust and user-friendly. In comparison, Lookback's "Tester Reports & Feedback" score of 9.1 is noted for its thoroughness, but some users feel it could be more intuitive.
- Reviewers mention that Usersnap's "Generative AI" features, such as "AI Text Generation" scoring 9.2, are beneficial for creating quick summaries and insights. Lookback, while offering generative AI capabilities, has lower scores in this area, with users noting that it lacks some of the advanced features found in Usersnap.
- Users say that Usersnap's "Customization" options are flexible, allowing for tailored dashboards that suit various business needs. Lookback, while offering customization, has received feedback that its options are somewhat limited compared to Usersnap, which may affect user experience for those needing specific configurations.
Pricing
Entry-Level Pricing
Lookback
No pricing availableUsersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Lookback
No trial information availableUsersnap
Free Trial is available
Ratings
Meets Requirements
8.7
15
9.1
68
Ease of Use
9.0
15
9.6
70
Ease of Setup
10.0
7
9.5
41
Ease of Admin
10.0
7
9.1
40
Quality of Support
8.2
10
9.5
62
Has the product been a good partner in doing business?
9.0
7
9.2
39
Product Direction (% positive)
10.0
16
8.9
63
Features by Category
User Response Methods
Not enough data
9.4
18
8.7
10
|
Verified
9.2
16
9.4
9
|
Verified
8.8
11
Not enough data
9.3
16
9.7
6
|
Verified
9.4
16
Participant Selection
Not enough data
8.2
17
Feature Not Available
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
9.4
8
|
Verified
8.5
18
6.7
5
|
Verified
8.6
17
Generative AI
Not enough data
8.3
9
Bug Reporting
Not enough data
8.8
28
Not enough data
9.0
26
Not enough data
8.6
27
Bug Monitoring
Not enough data
7.5
23
Not enough data
8.1
25
Not enough data
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
9.7
22
Not enough data
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lookback and Usersnap are categorized as User Research
Unique Categories
Lookback has no unique categories
Usersnap is categorized as Product Management, Bug Tracking, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
Lookback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Computer Software
24.7%
Information Technology and Services
11.2%
Marketing and Advertising
7.9%
Internet
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Discussions
Lookback has no discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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