Compare Lookback and User Interviews 
At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (52.7% of reviews)
Entry-Level Pricing
No pricing available
$49.00
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LookbackUser Interviews
Star Rating
(1,045)4.6 out of 5
Market Segments
Small-Business (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that User Interviews excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Lookback. Users appreciate the platform's user-friendly interface and efficient customer support, making it a reliable choice for conducting user research.
- Users say that the setup process for User Interviews is straightforward, with many highlighting its intuitive UI that simplifies onboarding. In contrast, while Lookback also offers ease of navigation, it lacks the same level of user satisfaction in setup, as indicated by fewer recent reviews.
- Reviewers mention that User Interviews provides a robust platform for accessing a large pool of participants, which is a significant advantage for those needing diverse user feedback. Lookback, while praised for its live observation feature, does not offer the same breadth of participant access.
- According to verified reviews, User Interviews shines in customer support, with users noting quick response times and effective assistance. Lookback, however, has received lower ratings in support quality, indicating potential challenges for users needing help.
- Users highlight that Lookback's ability to allow multiple observers during interviews is a unique feature that enhances team collaboration. However, User Interviews counters this with its strong focus on user experience and ease of use, which many find more beneficial for their research needs.
- Reviewers note that while both platforms have their strengths, User Interviews stands out for its overall quality and satisfaction metrics, making it a preferred choice for small businesses looking for a reliable user research tool, whereas Lookback is more favored by mid-market users.
Pricing
Entry-Level Pricing
Lookback
No pricing availableUser Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Lookback
No trial information availableUser Interviews
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.9
571
Ease of Use
9.0
15
9.0
590
Ease of Setup
10.0
7
8.6
208
Ease of Admin
10.0
7
9.0
114
Quality of Support
8.2
10
9.1
525
Has the product been a good partner in doing business?
9.0
7
9.1
114
Product Direction (% positive)
10.0
16
9.3
586
Features by Category
User Response Methods
Not enough data
7.5
223
|
Verified
8.7
10
|
Verified
6.2
193
9.4
9
|
Verified
8.2
223
Not enough data
5.9
190
9.7
6
|
Verified
6.6
202
Participant Selection
Not enough data
6.9
195
Feature Not Available
4.9
48
Not enough data
6.0
187
Not enough data
8.1
215
|
Verified
Insights
Not enough data
6.7
188
|
Verified
9.4
8
|
Verified
6.9
197
|
Verified
6.7
5
|
Verified
6.7
196
|
Verified
Generative AI
Not enough data
4.9
74
Survey Management
Not enough data
8.3
179
Not enough data
8.5
226
Not enough data
8.2
170
Not enough data
8.6
188
Survey Customization
Not enough data
7.7
160
Not enough data
8.0
161
Not enough data
7.9
165
Not enough data
Feature Not Available
Survey Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.5
162
Agentic AI - Survey
Not enough data
5.2
10
Not enough data
6.2
10
Not enough data
7.2
10
Reviews
Reviewers' Company Size
Lookback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Information Technology and Services
11.0%
Computer Software
9.5%
Market Research
8.5%
Financial Services
5.5%
Research
4.5%
Other
61.1%
Discussions
Lookback has no discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is paypal the only disbursement option
1 Comment
UM
Hi Ken! We recently launched "Reward Link" which means there are many new incentive types beyond Amazing including Starbucks, Target, DoorDash, Uber, and...Read more
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