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At a Glance
Market Segments
Small-Business (60.9% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
Free 1000 Sessions Per Month
Free
LogRocket
Star Rating
(2,238)4.6 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansUsersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in user feedback collection, particularly with its photo submission feature, which allows users to easily share visual feedback. In contrast, LogRocket's user reports and feedback feature is noted to be less intuitive, with some reviewers mentioning that it lacks the same level of engagement.
- Reviewers mention that Usersnap's session replay functionality is highly praised, with a score of 9.4, making it easier for teams to understand user behavior. On the other hand, LogRocket's session replay capabilities are also strong but receive a slightly lower score, indicating that Usersnap may provide a more seamless experience in this area.
- G2 users highlight Usersnap's ease of use with a score of 9.6, which is significantly higher than LogRocket's score of 8.7. Users report that Usersnap's interface is more intuitive, making it easier for teams to get started without extensive training.
- Users on G2 report that Usersnap's quality of support is exceptional, scoring 9.5, while LogRocket's support is rated lower at 8.9. Reviewers mention that Usersnap's customer service is responsive and helpful, which can be crucial for teams needing quick assistance.
- Reviewers mention that LogRocket shines in performance monitoring, with a score of 8.8, which is slightly higher than Usersnap's score of 8.7. Users report that LogRocket provides detailed insights into application performance, making it a strong choice for teams focused on technical metrics.
- Users report that both products offer real-time reporting, but Usersnap's score of 8.7 is slightly better than LogRocket's 8.1. Reviewers mention that Usersnap's reporting features are more customizable, allowing teams to tailor reports to their specific needs.
Pricing
Entry-Level Pricing
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
LogRocket
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
8.9
1,968
9.1
68
Ease of Use
8.7
2,004
9.6
70
Ease of Setup
9.0
1,055
9.5
41
Ease of Admin
9.1
661
9.1
40
Quality of Support
8.9
1,262
9.5
62
Has the product been a good partner in doing business?
9.1
582
9.2
39
Product Direction (% positive)
8.9
1,926
8.9
63
Features by Category
Metrics
8.9
330
Not enough data
8.5
304
Not enough data
8.2
292
Not enough data
8.7
306
Not enough data
8.4
290
Not enough data
7.9
271
Not enough data
8.0
260
Not enough data
8.0
258
Not enough data
8.0
264
Not enough data
Reporting
8.6
306
Not enough data
8.0
272
Not enough data
8.0
274
Not enough data
7.9
268
Not enough data
7.8
256
Not enough data
8.0
258
Not enough data
8.3
275
Not enough data
Other
8.5
279
Not enough data
8.1
251
Not enough data
8.3
259
Not enough data
7.6
229
Not enough data
7.3
152
Not enough data
Feature Not Available
Not enough data
7.8
231
Not enough data
Agentic AI - Digital Analytics
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
Not enough data
6.9
18
Not enough data
Administration
8.2
319
Not enough data
8.3
313
Not enough data
8.7
362
Not enough data
8.3
342
Not enough data
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
User Behavior
8.9
1218
|
Verified
Not enough data
8.7
1199
|
Verified
Not enough data
7.9
1092
|
Verified
Not enough data
A/B Testing
8.4
1140
|
Verified
Not enough data
7.1
852
Not enough data
7.8
969
Not enough data
7.1
860
|
Verified
Not enough data
Visitor Information
8.7
1236
|
Verified
Not enough data
8.3
1197
Not enough data
Agentic AI - Session Replay
7.1
146
Not enough data
Product Analytics
7.7
366
Not enough data
8.3
405
Not enough data
7.5
370
Not enough data
7.5
361
Not enough data
7.2
359
Not enough data
7.3
337
Not enough data
Feature Not Available
Not enough data
7.5
351
Not enough data
Agentic AI - Product Analytics
6.2
39
Not enough data
5.9
38
Not enough data
6.3
38
Not enough data
6.1
39
Not enough data
Bug Reporting
8.0
775
8.8
28
7.8
729
9.0
26
7.6
723
8.6
27
Bug Monitoring
8.4
842
7.5
23
8.5
873
8.1
25
7.8
841
8.3
25
Agentic AI - Bug Tracking
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Not enough data
Monitoring
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Not enough data
Response
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Not enough data
Agentic AI - Application Performance Monitoring (APM)
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
6.9
12
Not enough data
Performance
8.7
389
Not enough data
8.2
358
Not enough data
Functionality
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
9.7
22
Not enough data
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Agentic AI - Heatmap Tools
6.7
16
Not enough data
7.3
16
Not enough data
6.9
15
Not enough data
6.8
15
Not enough data
7.4
14
Not enough data
7.1
15
Not enough data
Analysis
7.8
190
Not enough data
8.0
190
Not enough data
7.8
185
Not enough data
7.9
188
Not enough data
8.2
197
Not enough data
Reporting
8.5
212
Not enough data
9.4
220
Not enough data
8.8
204
Not enough data
8.0
194
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
77
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.0
150
Not enough data
8.3
156
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
122
Not enough data
Administration
8.6
129
Not enough data
8.6
126
Not enough data
8.8
137
Not enough data
8.7
132
Not enough data
Categories
Categories
Shared Categories
LogRocket and Usersnap are categorized as Bug Tracking
Unique Categories
LogRocket is categorized as Product Analytics, Session Replay, Digital Analytics, Mobile App Optimization, Application Performance Monitoring (APM), and Heatmap Tools
Usersnap is categorized as Product Management, User Research, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.8%
Information Technology and Services
13.1%
Financial Services
11.1%
Marketing and Advertising
2.5%
Insurance
2.3%
Other
42.3%
Computer Software
24.7%
Information Technology and Services
11.2%
Marketing and Advertising
7.9%
Internet
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Discussions
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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