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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Free 1000 Sessions Per Month
$0.00
LogRocket
Star Rating
(2,246)4.6 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartlook excels in Click Tracking with a score of 9.1, while LogRocket follows closely with 8.9. Reviewers mention that Smartlook's interface makes it easier to visualize user interactions, enhancing the analysis process.
- Reviewers mention that LogRocket shines in Session Replays, achieving a score of 9.4 compared to Smartlook's 9.1. Users on G2 appreciate LogRocket's ability to provide detailed session replays that help in understanding user behavior more comprehensively.
- G2 users highlight that Smartlook offers superior Custom Event Tracking with a score of 8.3, while LogRocket does not provide a specific score for this feature. Users say that Smartlook's flexibility in tracking custom events allows for more tailored analytics.
- Users report that LogRocket has a slight edge in Real-Time Reporting with a score of 8.7, compared to Smartlook's 8.6. Reviewers mention that LogRocket's real-time insights help teams make quicker decisions based on user interactions.
- Reviewers mention that Smartlook's Retention Metrics score of 8.2 is on par with LogRocket, but users say that Smartlook provides more actionable insights that help improve user retention strategies.
- Users on G2 report that Smartlook's Integrations score of 8.9 outperforms LogRocket's 7.8, with reviewers highlighting Smartlook's seamless integration with various platforms, making it easier to incorporate into existing workflows.
Pricing
Entry-Level Pricing
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
LogRocket
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.9
1,978
8.9
656
Ease of Use
8.7
2,015
8.9
662
Ease of Setup
9.0
1,065
9.1
459
Ease of Admin
9.1
663
9.1
451
Quality of Support
8.9
1,267
8.8
470
Has the product been a good partner in doing business?
9.1
584
9.0
385
Product Direction (% positive)
9.0
1,937
9.0
620
Features by Category
Metrics
8.9
330
8.8
157
8.5
304
8.7
78
8.2
292
8.5
153
8.7
306
8.6
149
8.4
290
8.6
130
7.9
271
8.2
65
8.0
260
8.4
68
8.0
258
8.6
126
8.0
264
8.7
126
Reporting
8.6
306
8.8
149
8.0
272
8.5
63
8.0
274
8.6
121
7.9
268
8.6
117
7.8
256
8.3
108
8.0
258
7.8
18
8.3
275
8.7
119
Other
8.5
279
8.7
135
8.1
251
8.6
109
8.3
259
Feature Not Available
7.6
229
8.5
91
7.3
152
8.4
90
Feature Not Available
Feature Not Available
7.8
231
8.3
91
Agentic AI - Digital Analytics
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
Not enough data
6.9
18
Not enough data
Administration
8.2
319
8.4
208
8.3
313
8.6
100
8.7
362
8.8
316
8.3
342
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
8.9
1221
|
Verified
9.1
221
|
Verified
8.7
1202
|
Verified
8.9
205
|
Verified
7.9
1095
|
Verified
8.4
166
|
Verified
A/B Testing
8.4
1150
|
Verified
8.4
126
|
Verified
7.1
855
8.0
86
|
Verified
7.8
973
8.3
124
|
Verified
7.1
862
|
Verified
8.3
104
|
Verified
Visitor Information
8.7
1238
|
Verified
8.4
167
|
Verified
8.3
1201
8.4
125
|
Verified
Agentic AI - Session Replay
7.0
149
Not enough data
Product Analytics
7.7
368
Feature Not Available
8.3
407
8.7
109
7.5
372
8.5
91
7.5
364
8.7
97
7.2
362
8.4
72
7.3
340
8.1
44
Feature Not Available
Feature Not Available
7.5
354
8.9
83
Agentic AI - Product Analytics
6.2
41
Not enough data
5.9
40
Not enough data
6.4
40
Not enough data
6.2
41
Not enough data
Bug Reporting
8.0
776
Not enough data
7.8
730
Not enough data
7.6
724
Not enough data
Bug Monitoring
8.4
843
Not enough data
8.5
873
Not enough data
7.8
841
Not enough data
Agentic AI - Bug Tracking
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Not enough data
Monitoring
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Not enough data
Response
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Not enough data
Agentic AI - Application Performance Monitoring (APM)
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
7.1
13
Not enough data
Performance
8.7
389
Not enough data
8.2
358
Not enough data
Functionality
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Not enough data
Agentic AI - Heatmap Tools
6.9
17
Not enough data
7.5
17
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.6
15
Not enough data
7.3
16
Not enough data
Analysis
7.8
191
8.6
252
8.0
191
8.5
229
7.7
186
8.4
220
7.9
189
8.5
207
8.3
198
8.7
140
Reporting
8.5
213
8.7
279
9.4
221
9.1
312
8.9
205
9.0
275
8.0
195
8.4
223
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.7
78
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Reporting
8.0
152
9.0
29
8.3
158
8.9
33
Personalization
Feature Not Available
9.2
28
Feature Not Available
9.0
28
8.3
124
8.9
30
Administration
8.5
131
8.9
41
8.6
128
Feature Not Available
8.8
139
8.9
45
8.6
134
Feature Not Available
Categories
Categories
Shared Categories
LogRocket and Smartlook are categorized as Product Analytics, Session Replay, Digital Analytics, Mobile App Optimization, and Heatmap Tools
Unique Categories
LogRocket is categorized as Application Performance Monitoring (APM) and Bug Tracking
Smartlook is categorized as Mobile App Analytics
Reviews
Reviewers' Company Size
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.8%
Information Technology and Services
13.1%
Financial Services
11.1%
Marketing and Advertising
2.5%
Insurance
2.2%
Other
42.4%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
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