Compare LogMeIn Resolve and Zoho Assist 
At a Glance
Market Segments
Mid-Market (42.2% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
$29.00 25 endpoints; unlimited agents
$0 1 Remote Support Technician and 5 Unattended Computers
LogMeIn Resolve
Star Rating
(456)4.3 out of 5
Market Segments
Mid-Market (42.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 25 endpoints; unlimited agents
Free Trial is available
Browse all 4 pricing plansZoho Assist
Star Rating
(680)4.7 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user experience, with many praising its easy setup and fast, reliable remote connections. Users appreciate that it works well even with low bandwidth, making it accessible for various environments.
- Users say that LogMeIn Resolve offers a minimal user friction experience, allowing for quick connections to end-user devices. Reviewers highlight its support section as a standout feature, enabling seamless remote access with just a link and a simple launcher download.
- According to verified reviews, Zoho Assist has a more favorable overall satisfaction score, reflecting its strong market presence and user-friendly interface. Users enjoy features like unattended access and file transfer, which enhance productivity.
- Reviewers mention that while LogMeIn Resolve is reliable, it sometimes faces challenges with configuration and setup. However, users appreciate its superfast connections and the ability to troubleshoot in real-time without complex setups.
- G2 reviewers highlight that Zoho Assist's analytics features provide valuable insights into device performance, which is particularly useful for IT teams. This capability is often noted as a significant advantage over competitors.
- Users report that LogMeIn Resolve's remote desktop feature is comparable to other tools like AnyDesk, but it stands out for its reliability and speed, making it a solid choice for users who prioritize connection stability.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Starter
$29.00
25 endpoints; unlimited agents
Secure unattended access of managed Windows, Mac, and Android devices.
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
LogMeIn Resolve
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.0
366
9.2
561
Ease of Use
9.0
367
9.3
574
Ease of Setup
8.9
199
9.3
491
Ease of Admin
8.8
180
9.3
414
Quality of Support
8.7
316
9.0
472
Has the product been a good partner in doing business?
8.7
168
9.2
399
Product Direction (% positive)
7.9
355
9.3
552
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
22
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.4
24
Not enough data
9.1
20
Not enough data
8.6
20
Not enough data
8.2
20
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.5
28
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
46
Agentic AI - Screen Sharing
Not enough data
6.3
22
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
84
9.3
226
9.0
77
8.6
197
8.9
64
8.3
172
8.9
70
9.3
218
8.6
68
8.5
177
8.5
70
8.7
183
Maintenance
8.9
71
8.6
183
8.4
48
8.2
163
Communication
8.8
67
8.5
180
7.9
46
7.3
146
8.2
48
7.1
148
8.5
49
7.9
147
Security
8.6
51
8.7
159
8.3
51
8.8
152
Device Support
8.5
59
8.3
168
8.6
57
8.9
178
8.4
59
8.8
171
Performance
8.3
60
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
74
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
7
Not enough data
Operating System
9.4
8
Not enough data
8.7
5
Not enough data
8.3
7
Not enough data
Management
8.1
7
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.3
7
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
Feature Not Available
8.1
71
8.3
195
8.3
76
8.2
194
8.3
76
8.1
176
8.1
71
8.2
175
8.4
76
9.2
223
8.5
82
8.6
208
Platform
8.6
72
8.7
202
8.2
69
8.3
190
8.4
73
Feature Not Available
8.6
83
9.2
217
Security
7.7
60
Feature Not Available
8.4
76
Feature Not Available
8.4
70
8.4
163
Categories
Categories
Shared Categories
LogMeIn Resolve and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.3%
Computer Software
10.7%
Hospital & Health Care
6.9%
Construction
3.6%
Computer & Network Security
3.3%
Other
53.1%
Information Technology and Services
26.8%
Computer & Network Security
7.4%
Computer Software
6.0%
Computer Networking
2.7%
Retail
2.5%
Other
54.6%
Discussions
Is GoToAssist legitimate?
3 Comments
RZ
Yes, of course.Read more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
ZC
Comment deleted by user.Read more
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