# LogMeIn Resolve vs Vivantio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both Vivantio and LogMeIn Resolve offer user-friendly interfaces, but LogMeIn Resolve stands out with its intuitive design, making it easier for users to navigate and manage tasks. Recent feedback highlights that users find LogMeIn Resolve "easy to use, with good features and a user-friendly interface."
- **Users say** that Vivantio excels in providing a robust incident management experience, with many praising its ability to automate and customize workflows effectively. One user noted that Vivantio "creates a successful incident management options and proper request management," showcasing its strength in aligning IT services.
- **Reviewers mention** that LogMeIn Resolve is particularly effective for managing Windows endpoints, with users appreciating its reliable remote access and good device visibility. This makes it a solid choice for organizations needing comprehensive endpoint management across multiple environments.
- **According to verified reviews** , Vivantio receives high marks for its quality of support, with users highlighting the confidence it instills through its powerful configuration capabilities. One user remarked on the "collaborative approach" that ensures IT services are effectively aligned, which can be crucial for teams needing strong support.
- **G2 reviewers indicate** that while both products have similar star ratings, LogMeIn Resolve's recent review activity suggests a more active user base, which can be beneficial for potential buyers looking for up-to-date insights and community support. With 25 recent reviews compared to Vivantio's lack of recent feedback, this could influence decision-making.
- **Users highlight** that Vivantio's pricing is higher than LogMeIn Resolve, starting at $59 compared to $29, which may be a consideration for budget-conscious organizations. However, many users feel that the investment in Vivantio is justified by its comprehensive features and strong incident management capabilities.



| | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 468 | 295 | 
| **Largest Market Segment** | Mid-Market (42.6% of reviews) | Mid-Market (57.5% of reviews) | 
| **Entry Level Price** | $29.00 25 endpoints; unlimited agents | Starting at $59.00 1 Agent License Per Month | 

---
## Top Pros & Cons

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Resolve | Vivantio | 
|---|---|---|
  | **Meets Requirements** | 9.0 (375 reviews) | 8.7 (274 reviews) | 
  | **Ease of Use** | 9.0 (376 reviews) | 8.6 (275 reviews) | 
  | **Ease of Setup** | 8.8 (208 reviews) | 8.1 (143 reviews) | 
  | **Ease of Admin** | 8.8 (180 reviews) | 8.4 (143 reviews) | 
  | **Quality of Support** | 8.7 (325 reviews) | 9.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (168 reviews) | 8.9 (137 reviews) | 
  | **Product Direction (% positive)** | 8.0 (361 reviews) | 9.1 (269 reviews) | 

---
## Pricing

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | 8.1/10 | 150 |

#### Ticket and Case Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (140 reviews) | 
| **Ticket response user experience** | Not enough data | 8.6 (139 reviews) | 
| **Workflow** | Not enough data | 8.5 (133 reviews) | 
| **Response Automation** | Not enough data | 8.6 (131 reviews) | 
| **SLA Management** | Not enough data | 8.7 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (134 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (131 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (124 reviews) | 

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (66 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (129 reviews) | 
| **Email to Case** | Not enough data | 8.7 (135 reviews) | 
| **Chat/Live Support** | Not enough data | 7.3 (81 reviews) | 
| **Social Integration** | Not enough data | 7.0 (81 reviews) | 
| **Voice** | Not enough data | 7.1 (77 reviews) | 

#### Platform

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (100 reviews) | 
| **Customization ** | Not enough data | 8.1 (117 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (122 reviews) | 
| **Integration** | Not enough data | 7.8 (108 reviews) | 
| **Reporting** | Not enough data | 8.0 (125 reviews) | 
| **Dashboards** | Not enough data | 8.3 (125 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | 8.5/10 | 51 |

#### Administration

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Change Management** | Not enough data | 8.6 (38 reviews) | 
| **Asset Management** | Not enough data | 8.0 (39 reviews) | 
| **Reports & Analytics** | Not enough data | 8.2 (48 reviews) | 

#### Service Desk

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (48 reviews) | 
| **Incident Reports** | Not enough data | 8.8 (49 reviews) | 
| **Process Workflow** | Not enough data | 8.3 (47 reviews) | 

#### Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (47 reviews) | 
| **Administration Console** | Not enough data | 8.8 (45 reviews) | 
| **Access Management** | Not enough data | 8.9 (39 reviews) | 
| **Asset Management** | Not enough data | 8.5 (37 reviews) | 
| **Policy Dictation** | Not enough data | 8.5 (29 reviews) | 

#### Functionality

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.8 (49 reviews) | 
| **Performance Logging** | Not enough data | 8.8 (41 reviews) | 
| **Alerting** | Not enough data | 8.6 (40 reviews) | 
| **Automation** | Not enough data | 8.1 (45 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customization

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 9.1/10 | 36 |
| **Vivantio** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Device Management** | 9.3 (23 reviews) | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Remote Monitoring** | 9.4 (25 reviews) | Not enough data | 
| **Asset Tracking** | 9.1 (20 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (21 reviews) | Not enough data | 
| **Patch Management** | 8.3 (22 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Remote Access** | 9.6 (31 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Scope

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | 6.3/10 | 5 |

#### Asset Inventory

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | 6.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.6/10 | 94 |
| **Vivantio** | N/A | N/A |

#### Administration

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Screen Sharing** | 9.2 (85 reviews) | Not enough data | 
| **File Sharing** | 9.0 (77 reviews) | Not enough data | 
| **Session Recording** | 8.9 (64 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (70 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.6 (68 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.5 (70 reviews) | Not enough data | 

#### Maintenance

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Remote Reboot** | 8.9 (71 reviews) | Not enough data | 
| **Remote Printing** | 8.4 (48 reviews) | Not enough data | 

#### Communication 

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Text Chat** | 8.8 (67 reviews) | Not enough data | 
| **VoIP** | 7.9 (46 reviews) | Not enough data | 
| **Video Conference Call** | 8.2 (48 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (49 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Data Encryption** | 8.6 (51 reviews) | Not enough data | 
| **Compliance** | 8.3 (51 reviews) | Not enough data | 

#### Device Support

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Mobile Device Access** | 8.5 (59 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.6 (57 reviews) | Not enough data | 
| **Cross-Platform** | 8.4 (59 reviews) | Not enough data | 

#### Performance

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Reporting** | 8.3 (60 reviews) | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Investigation

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customer Support

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | 8.1/10 | 82 |

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (47 reviews) | 

#### Self-Service Experience

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (70 reviews) | 
| **Searchable Articles** | Not enough data | 8.0 (72 reviews) | 
| **Community Forums** | Not enough data | 8.1 (58 reviews) | 
| **Mobile Optimization** | Not enough data | 7.9 (57 reviews) | 
| **Personalization** | Not enough data | 8.1 (75 reviews) | 

#### Self-Service Platform

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (72 reviews) | 
| **Automation** | Not enough data | 8.4 (70 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.5 (53 reviews) | 
| **Integrations** | Not enough data | 8.3 (65 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 7.7/10 | 8 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **AI Text Summarization** | 7.7 (8 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.3/10 | 101 |
| **Vivantio** | 8.2/10 | 156 |

#### Incident Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Automate Ticket Routing** | 8.5 (59 reviews) | 8.5 (133 reviews) | 
| **Ticket Prioritization** | 8.2 (60 reviews) | 8.8 (148 reviews) | 
| **Ticket Notifications** | 8.3 (62 reviews) | 8.7 (155 reviews) | 
| **Knowledge Base** | 8.2 (62 reviews) | 8.1 (132 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (56 reviews) | 8.1 (126 reviews) | 

#### Reporting

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Dashboards** | 8.3 (73 reviews) | 8.3 (150 reviews) | 
| **Time Tracking** | 8.2 (72 reviews) | 8.2 (139 reviews) | 
| **Surveys** | 8.4 (58 reviews) | 8.0 (117 reviews) | 

#### Access & Usability

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Mobile** | 8.1 (74 reviews) | 7.4 (110 reviews) | 
| **Self Service** | 8.7 (72 reviews) | 8.4 (142 reviews) | 
| **Active Directory** | 8.1 (59 reviews) | 8.5 (119 reviews) | 
| **Multi-Channel Access** | 8.5 (65 reviews) | 8.2 (106 reviews) | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### System Control

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.5/10 | 9 |
| **Vivantio** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Regulation Compliant** | 8.6 (7 reviews) | Not enough data | 

#### Operating System

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Multi-Systems Support** | 9.4 (8 reviews) | Not enough data | 
| **Apple Support** | 8.7 (5 reviews) | Not enough data | 
| **Android Support** | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Applicatons Management** | 8.3 (8 reviews) | Not enough data | 
| **Applications Consolidation** | 7.8 (6 reviews) | Not enough data | 
| **Whitelist** | 8.1 (6 reviews) | Not enough data | 
| **Blacklist** | 8.1 (6 reviews) | Not enough data | 
| **Usage Information** | 8.6 (6 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Remote Wipe** | 8.6 (6 reviews) | Not enough data | 
| **Security** | 9.3 (7 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.3/10 | 93 |
| **Vivantio** | N/A | N/A |

#### Administration

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Usage Information** | 8.5 (79 reviews) | Not enough data | 
| **Integrations** | 8.1 (71 reviews) | Not enough data | 
| **Diagnostics** | 8.3 (77 reviews) | Not enough data | 
| **Session Recording** | 8.3 (76 reviews) | Not enough data | 
| **Session Transfer** | 8.1 (72 reviews) | Not enough data | 
| **Unattended Access** | 8.4 (76 reviews) | Not enough data | 
| **File Sharing** | 8.5 (82 reviews) | Not enough data | 

#### Platform

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Cross-Platform Access** | 8.6 (72 reviews) | Not enough data | 
| **Mobile Device Access** | 8.2 (69 reviews) | Not enough data | 
| **Applications Management** | 8.5 (74 reviews) | Not enough data | 
| **Remote Device Control** | 8.7 (84 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Remote Wipe** | 7.7 (60 reviews) | Not enough data | 
| **Device Management** | 8.4 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.4 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to LogMeIn Resolve (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)

**Unique to Vivantio (7):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Resolve | Vivantio | 
|---|---|---|
| **Small-Business** | 35.9% | 14.3% | 
| **Mid-Market** | 42.6% | 57.5% | 
| **Enterprise** | 21.4% | 28.2% | 

### By Industry

#### LogMeIn Resolve

- **Information Technology and Services:** 22.1%
- **Computer Software:** 10.7%
- **Hospital & Health Care:** 6.8%
- **Construction:** 3.5%
- **Computer & Network Security:** 3.3%
- **Computer Networking:** 2.2%
- **Insurance:** 2.2%
- **Accounting:** 2.0%
- **Education Management:** 2.0%
- **Financial Services:** 2.0%
- **Other:** 43.3%

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1174 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1109 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (647 reviews)

### Alternatives to Vivantio

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

---
## Top Discussions

### LogMeIn Resolve

- Title: [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-resolve-vs-vivantio)