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At a Glance
Market Segments
Mid-Market (41.6% of reviews)
Small-Business (84.2% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
$8.25 1 User Per Month
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSplashtop Remote Access
Star Rating
(488)4.8 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, while Splashtop Remote Access also performs well but slightly better in Device Support with a score of 9.2. Reviewers mention that GoTo's robust management features are particularly beneficial for IT teams managing multiple devices.
- Reviewers mention that Splashtop Remote Access shines in File Sharing with a perfect score of 9.9, compared to GoTo Resolve's score of 9.1. Users say that Splashtop's seamless file transfer capabilities enhance productivity during remote sessions.
- Users on G2 highlight that GoTo Resolve has a strong performance in Quality of Support with a score of 8.7, but Splashtop Remote Access outperforms it with a score of 9.5. Reviewers mention that Splashtop's customer service is responsive and helpful, making it a preferred choice for users needing assistance.
- G2 users report that Splashtop Remote Access offers superior Unattended Remote Access capabilities with a score of 9.6, while GoTo Resolve scores 8.9. Users say that Splashtop's unattended access feature is particularly reliable for remote support scenarios.
- Reviewers mention that GoTo Resolve has a solid score of 9.2 in Screen Sharing, but Splashtop Remote Access edges ahead with a score of 9.6. Users report that Splashtop's screen sharing is smooth and efficient, making it easier to collaborate during remote sessions.
- Users say that Splashtop Remote Access excels in Multi-Monitor Support with a score of 9.0, while GoTo Resolve scores 8.5. Reviewers mention that Splashtop's ability to handle multiple monitors enhances the remote work experience, especially for users who rely on extensive screen real estate.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Splashtop Remote Access
Splashtop Remote Access Pro
$8.25
1 User Per Month
Billed annually at $99.
For individuals and small teams who need remote work productivity
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams
Free Trial
LogMeIn Resolve
Free Trial is available
Splashtop Remote Access
Free Trial is available
Ratings
Meets Requirements
9.0
356
9.6
395
Ease of Use
9.0
357
9.7
399
Ease of Setup
8.9
189
9.4
282
Ease of Admin
8.9
176
9.6
238
Quality of Support
8.7
308
9.4
261
Has the product been a good partner in doing business?
8.7
166
9.6
221
Product Direction (% positive)
8.0
345
9.1
378
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.7
22
Not enough data
8.0
22
Not enough data
9.7
24
Not enough data
8.0
22
Conferencing Options
Not enough data
7.4
22
Not enough data
7.4
21
Not enough data
Feature Not Available
Application Tools
Not enough data
8.7
25
Not enough data
8.3
23
Not enough data
9.0
24
Agentic AI - Screen Sharing
Not enough data
5.6
6
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
80
9.0
70
9.0
78
8.9
70
8.9
64
8.0
67
8.8
68
9.3
69
8.5
67
8.4
67
8.5
70
8.8
70
Maintenance
8.9
71
8.3
68
8.4
49
8.4
65
Communication
8.8
67
8.5
68
8.0
47
6.2
64
8.2
49
6.1
64
8.5
50
6.8
65
Security
8.7
52
8.2
65
8.4
52
8.2
65
Device Support
8.5
58
8.2
67
8.6
56
8.4
68
8.4
59
8.3
67
Performance
8.3
59
8.2
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
6
Not enough data
Operating System
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
9.0
217
8.1
71
8.9
154
8.3
76
Feature Not Available
8.3
75
8.3
146
8.1
71
8.5
151
8.4
76
9.3
224
8.5
81
9.2
221
Platform
8.6
72
9.3
211
8.2
68
8.7
202
8.4
72
Feature Not Available
8.6
83
9.5
245
Security
7.7
60
8.0
126
8.4
76
9.0
190
8.4
70
8.9
177
Categories
Categories
Shared Categories
LogMeIn Resolve and Splashtop Remote Access are categorized as Remote Support and Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Splashtop Remote Access is categorized as Screen Sharing
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Accounting
10.5%
Information Technology and Services
9.1%
Computer Software
4.4%
Hospital & Health Care
3.8%
Retail
3.6%
Other
68.6%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
How do I print from my clients computer to my printer
3 Comments
JJ
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINTRead more
What is the network traffic like for the streamers?
2 Comments
RN
Minimal. I am connected all day and it barely up-ticks my bandwidth. They do some tricks with only transmitting the portions of the screen that have...Read more
lloyd sax
1 Comment
TD
You can start a Splashtop free trial at https://www.splashtop.com/start-free-trial. It's a fully functional trial with no credit card or commitment required.Read more
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