# LogMeIn Resolve vs Spiceworks Cloud Help Desk Comparison

| | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 467 | 311 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (65.8% of reviews) | 
| **Entry Level Price** | $29.00 25 endpoints; unlimited agents | Free | 

---
## Top Pros & Cons

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

### Spiceworks Cloud Help Desk

Pros:
- Collaboration (1 reviews)
- Communication Efficiency (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (374 reviews) | 8.6 (286 reviews) | 
  | **Ease of Use** | 9.0 (375 reviews) | 8.7 (287 reviews) | 
  | **Ease of Setup** | 8.8 (207 reviews) | 8.7 (215 reviews) | 
  | **Ease of Admin** | 8.8 (180 reviews) | 8.8 (217 reviews) | 
  | **Quality of Support** | 8.7 (324 reviews) | 8.4 (235 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (168 reviews) | 8.9 (176 reviews) | 
  | **Product Direction (% positive)** | 8.0 (360 reviews) | 8.1 (286 reviews) | 

---
## Pricing

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

### Spiceworks Cloud Help Desk

#### Entry-Level Pricing

Plan: Spiceworks Hosts It

Price: Free

Description: Hosted hassle-free in the cloud.
No installation and no hardware.


[Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | 8.1/10 | 13 |

#### Ticket and Case Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.2 (13 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.3 (13 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.8 (11 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (10 reviews) | 
| **SLA Management** | Not enough data | 8.8 (7 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.8 (11 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.1 (12 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.0 (8 reviews) ✓ Verified | 

#### Generative AI

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 7.5 (6 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 6.0 (5 reviews) | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 5.8 (8 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 7.4 (9 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) ✓ Verified | 
| **Integration** | Not enough data | 7.5 (8 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.3 (9 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (11 reviews) ✓ Verified | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 9.1/10 | 36 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Device Management** | 9.3 (23 reviews) | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (25 reviews) | Not enough data | 
| **Asset Tracking** | 9.1 (20 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (21 reviews) | Not enough data | 
| **Patch Management** | 8.3 (22 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Remote Access** | 9.6 (31 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Scope

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.6/10 | 94 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Screen Sharing** | 9.2 (85 reviews) | Not enough data | 
| **File Sharing** | 9.0 (77 reviews) | Not enough data | 
| **Session Recording** | 8.9 (64 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (70 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.6 (68 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.5 (70 reviews) | Not enough data | 

#### Maintenance

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Remote Reboot** | 8.9 (71 reviews) | Not enough data | 
| **Remote Printing** | 8.4 (48 reviews) | Not enough data | 

#### Communication 

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Text Chat** | 8.8 (67 reviews) | Not enough data | 
| **VoIP** | 7.9 (46 reviews) | Not enough data | 
| **Video Conference Call** | 8.2 (48 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (49 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Data Encryption** | 8.6 (51 reviews) | Not enough data | 
| **Compliance** | 8.3 (51 reviews) | Not enough data | 

#### Device Support

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Mobile Device Access** | 8.5 (59 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.6 (57 reviews) | Not enough data | 
| **Cross-Platform** | 8.4 (59 reviews) | Not enough data | 

#### Performance

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Reporting** | 8.3 (60 reviews) | Not enough data | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 7.7/10 | 8 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **AI Text Summarization** | 7.7 (8 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.3/10 | 101 |
| **Spiceworks Cloud Help Desk** | 8.6/10 | 140 |

#### Incident Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.5 (59 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 8.2 (60 reviews) | 8.8 (125 reviews) | 
| **Ticket Notifications** | 8.3 (62 reviews) | 9.3 (131 reviews) | 
| **Knowledge Base** | 8.2 (62 reviews) | 8.2 (113 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (56 reviews) | 8.2 (102 reviews) | 

#### Reporting

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Dashboards** | 8.3 (73 reviews) | 8.6 (127 reviews) | 
| **Time Tracking** | 8.2 (72 reviews) | 8.4 (107 reviews) | 
| **Surveys** | 8.4 (58 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Mobile** | 8.1 (74 reviews) | 8.1 (98 reviews) | 
| **Self Service** | 8.7 (72 reviews) | 8.9 (106 reviews) | 
| **Active Directory** | 8.1 (59 reviews) | 8.9 (89 reviews) | 
| **Multi-Channel Access** | 8.5 (65 reviews) | Feature Not Available | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### System Control

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.5/10 | 9 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Regulation Compliant** | 8.6 (7 reviews) | Not enough data | 

#### Operating System

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.4 (8 reviews) | Not enough data | 
| **Apple Support** | 8.7 (5 reviews) | Not enough data | 
| **Android Support** | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Applicatons Management** | 8.3 (8 reviews) | Not enough data | 
| **Applications Consolidation** | 7.8 (6 reviews) | Not enough data | 
| **Whitelist** | 8.1 (6 reviews) | Not enough data | 
| **Blacklist** | 8.1 (6 reviews) | Not enough data | 
| **Usage Information** | 8.6 (6 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Remote Wipe** | 8.6 (6 reviews) | Not enough data | 
| **Security** | 9.3 (7 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.3/10 | 92 |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Usage Information** | 8.5 (79 reviews) | Not enough data | 
| **Integrations** | 8.1 (71 reviews) | Not enough data | 
| **Diagnostics** | 8.3 (76 reviews) | Not enough data | 
| **Session Recording** | 8.3 (76 reviews) | Not enough data | 
| **Session Transfer** | 8.1 (71 reviews) | Not enough data | 
| **Unattended Access** | 8.4 (76 reviews) | Not enough data | 
| **File Sharing** | 8.5 (82 reviews) | Not enough data | 

#### Platform

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Cross-Platform Access** | 8.6 (72 reviews) | Not enough data | 
| **Mobile Device Access** | 8.2 (69 reviews) | Not enough data | 
| **Applications Management** | 8.5 (74 reviews) | Not enough data | 
| **Remote Device Control** | 8.7 (84 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Remote Wipe** | 7.7 (60 reviews) | Not enough data | 
| **Device Management** | 8.4 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.4 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to LogMeIn Resolve (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)

**Unique to Spiceworks Cloud Help Desk (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Resolve | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Small-Business** | 36.0% | 22.1% | 
| **Mid-Market** | 42.7% | 65.8% | 
| **Enterprise** | 21.3% | 12.1% | 

### By Industry

#### LogMeIn Resolve

- **Information Technology and Services:** 22.1%
- **Computer Software:** 10.7%
- **Hospital & Health Care:** 6.8%
- **Construction:** 3.5%
- **Computer & Network Security:** 3.3%
- **Insurance:** 2.2%
- **Computer Networking:** 2.2%
- **Financial Services:** 2.0%
- **Education Management:** 2.0%
- **Accounting:** 2.0%
- **Other:** 43.2%

#### Spiceworks Cloud Help Desk

- **Information Technology and Services:** 17.9%
- **Education Management:** 8.5%
- **Higher Education:** 4.9%
- **Hospital & Health Care:** 4.6%
- **Computer Software:** 2.6%
- **Consumer Goods:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Primary/Secondary Education:** 2.0%
- **Non-Profit Organization Management:** 2.0%
- **Other:** 50.8%

---
## Alternatives

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1094 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews)

### Alternatives to Spiceworks Cloud Help Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)

---
## Top Discussions

### LogMeIn Resolve

- Title: [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

### Spiceworks Cloud Help Desk

- Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote
  > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..."
- Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment
  > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-resolve-vs-spiceworks-cloud-help-desk)