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Compare LogMeIn Resolve and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Mid-Market (41.6% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
No pricing available
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Web Help Desk excels in its Asset Management capabilities, scoring a notable 9.0, which reviewers mention helps in tracking and managing IT assets effectively. In contrast, GoTo Resolve, while strong in other areas, has a lower score of 8.1 in this category.
- Reviewers mention that GoTo Resolve shines in Remote Access functionality, achieving a perfect score of 9.8, which users say is crucial for providing seamless support. SolarWinds Web Help Desk, while competent, does not match this level of performance, scoring lower in remote access features.
- G2 users highlight the superior Ease of Use of GoTo Resolve, with a score of 9.0, making it more user-friendly for support teams. In comparison, SolarWinds Web Help Desk has a score of 7.9, with reviewers noting that its interface can be less intuitive.
- Users on G2 report that SolarWinds Web Help Desk has a strong Ticketing System with a score of 9.5, which reviewers say is effective for managing and prioritizing support tickets. GoTo Resolve, while also effective, scores slightly lower at 9.0, indicating a solid but less robust ticketing experience.
- Reviewers mention that GoTo Resolve's Session Recording feature, scoring 9.0, is highly valued for training and quality assurance purposes. In contrast, SolarWinds Web Help Desk's session recording capabilities are rated lower, which users say limits their ability to review past interactions.
- Users say that SolarWinds Web Help Desk's Change Management feature, with a score of 8.3, is beneficial for tracking changes in IT environments. However, GoTo Resolve's score of 8.5 in this area indicates a slightly more refined approach, as noted by reviewers who appreciate its streamlined processes.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
SolarWinds Web Help Desk
No pricing availableFree Trial
LogMeIn Resolve
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
9.0
356
8.5
52
Ease of Use
9.0
357
7.9
52
Ease of Setup
8.9
189
8.2
32
Ease of Admin
8.9
176
8.5
34
Quality of Support
8.7
308
8.0
42
Has the product been a good partner in doing business?
8.7
166
8.1
30
Product Direction (% positive)
8.0
345
6.2
49
Features by Category
Administration
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
10
|
Verified
Service Desk
Not enough data
9.3
10
|
Verified
Not enough data
9.3
9
|
Verified
Not enough data
9.0
10
|
Verified
Management
Not enough data
9.0
7
|
Verified
Not enough data
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Functionality
Not enough data
9.5
7
|
Verified
Not enough data
8.6
6
Not enough data
8.9
6
|
Verified
Not enough data
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
8
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.7
9
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Not enough data
Maintenance
8.9
71
Not enough data
8.4
49
Not enough data
Communication
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Not enough data
Security
8.7
52
Not enough data
8.4
52
Not enough data
Device Support
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Not enough data
Performance
8.3
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
8.6
30
8.2
60
8.6
32
8.3
62
9.0
33
8.2
62
6.9
28
8.1
56
7.1
29
Reporting
8.3
73
7.3
30
8.2
72
7.4
27
8.4
58
6.8
23
Access & Usability
8.1
73
4.9
24
8.7
72
7.6
32
8.1
59
8.6
32
8.5
65
7.1
24
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
6
Not enough data
Operating System
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Not enough data
Platform
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Not enough data
Security
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Not enough data
Categories
Categories
Shared Categories
LogMeIn Resolve and SolarWinds Web Help Desk are categorized as Service Desk
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Remote Desktop
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Incident Management
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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