# LogMeIn Resolve vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design that makes it accessible for all team members, while the mobile app enhances usability on the go.
- **Users say** that LogMeIn Resolve shines in its **seamless screen sharing capabilities** , which significantly aids support activities. The ability to operate directly in a browser tab adds to its convenience, making it a practical choice for teams needing quick access to support tools.
- **According to verified reviews** , SolarWinds Service Desk is noted for its **strong customer support** and quick implementation process. Reviewers highlight the responsive assistance they receive, which is crucial for teams looking to get up and running without delays.
- **Reviewers mention** that while LogMeIn Resolve offers advanced tools like **file transfer** and **system diagnostics** , some users feel that it may not match the overall feature set of SolarWinds Service Desk, particularly in areas like **IT asset management** and automated ticketing.
- **G2 reviewers highlight** that SolarWinds Service Desk has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users appreciate features like **automated ticket routing** and **ticket prioritization** , which streamline their workflows.
- **Users note** that while both products have similar star ratings, SolarWinds Service Desk's higher G2 Score indicates a more favorable reception among a larger pool of reviewers, suggesting a more consistent user experience across various organizations.



| | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 469 | 785 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | $29.00 25 endpoints; unlimited agents | $39.00 Per Month | 

---
## Top Pros & Cons

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (379 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.0 (380 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 8.9 (212 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 8.9 (184 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 8.7 (329 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (172 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 8.0 (365 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | 

#### Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 9.0/10 | 36 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.3 (23 reviews) | Not enough data | 
| **Asset Management** | 8.3 (6 reviews) | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (25 reviews) | Not enough data | 
| **Asset Tracking** | 9.1 (20 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (21 reviews) | Not enough data | 
| **Patch Management** | 8.3 (22 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.6 (32 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 10.0/10 | 8 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | 10.0 (5 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.6/10 | 94 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.2 (85 reviews) | Not enough data | 
| **File Sharing** | 9.0 (77 reviews) | Not enough data | 
| **Session Recording** | 8.9 (64 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (70 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.6 (68 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.5 (70 reviews) | Not enough data | 

#### Maintenance

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 8.9 (71 reviews) | Not enough data | 
| **Remote Printing** | 8.4 (48 reviews) | Not enough data | 

#### Communication 

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 8.8 (67 reviews) | Not enough data | 
| **VoIP** | 7.9 (46 reviews) | Not enough data | 
| **Video Conference Call** | 8.2 (48 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (49 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 8.6 (51 reviews) | Not enough data | 
| **Compliance** | 8.3 (51 reviews) | Not enough data | 

#### Device Support

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 8.6 (61 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.6 (57 reviews) | Not enough data | 
| **Cross-Platform** | 8.4 (59 reviews) | Not enough data | 

#### Performance

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (61 reviews) | Not enough data | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 7.7/10 | 8 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | 7.7 (8 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.3/10 | 101 |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.5 (59 reviews) | 8.6 (430 reviews) | 
| **Ticket Prioritization** | 8.2 (60 reviews) | 8.6 (423 reviews) | 
| **Ticket Notifications** | 8.3 (62 reviews) | 8.8 (459 reviews) | 
| **Knowledge Base** | 8.2 (62 reviews) | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (56 reviews) | 8.5 (396 reviews) | 

#### Reporting

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | 8.3 (73 reviews) | 8.3 (455 reviews) | 
| **Time Tracking** | 8.2 (72 reviews) | 8.2 (356 reviews) | 
| **Surveys** | 8.4 (58 reviews) | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | 8.1 (74 reviews) | 7.2 (359 reviews) | 
| **Self Service** | 8.7 (72 reviews) | 8.5 (401 reviews) | 
| **Active Directory** | 8.1 (59 reviews) | 8.3 (340 reviews) | 
| **Multi-Channel Access** | 8.5 (65 reviews) | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.5/10 | 9 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Regulation Compliant** | 8.6 (7 reviews) | Not enough data | 

#### Operating System

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.4 (8 reviews) | Not enough data | 
| **Apple Support** | 8.7 (5 reviews) | Not enough data | 
| **Android Support** | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Applicatons Management** | 8.3 (8 reviews) | Not enough data | 
| **Applications Consolidation** | 7.8 (6 reviews) | Not enough data | 
| **Whitelist** | 8.1 (6 reviews) | Not enough data | 
| **Blacklist** | 8.1 (6 reviews) | Not enough data | 
| **Usage Information** | 8.6 (6 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 8.6 (6 reviews) | Not enough data | 
| **Security** | 9.3 (7 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Resolve** | 8.3/10 | 93 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Usage Information** | 8.5 (80 reviews) | Not enough data | 
| **Integrations** | 8.1 (72 reviews) | Not enough data | 
| **Diagnostics** | 8.3 (77 reviews) | Not enough data | 
| **Session Recording** | 8.3 (77 reviews) | Not enough data | 
| **Session Transfer** | 8.1 (73 reviews) | Not enough data | 
| **Unattended Access** | 8.4 (76 reviews) | Not enough data | 
| **File Sharing** | 8.5 (83 reviews) | Not enough data | 

#### Platform

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Cross-Platform Access** | 8.6 (72 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (70 reviews) | Not enough data | 
| **Applications Management** | 8.5 (75 reviews) | Not enough data | 
| **Remote Device Control** | 8.7 (85 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 7.7 (60 reviews) | Not enough data | 
| **Device Management** | 8.4 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.4 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to LogMeIn Resolve (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)

**Unique to SolarWinds Service Desk (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Resolve | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 35.8% | 7.9% | 
| **Mid-Market** | 42.9% | 68.3% | 
| **Enterprise** | 21.2% | 23.7% | 

### By Industry

#### LogMeIn Resolve

- **Information Technology and Services:** 21.9%
- **Computer Software:** 11.3%
- **Hospital & Health Care:** 6.7%
- **Computer & Network Security:** 3.5%
- **Construction:** 3.5%
- **Computer Networking:** 2.2%
- **Insurance:** 2.2%
- **Accounting:** 2.0%
- **Education Management:** 2.0%
- **Financial Services:** 2.0%
- **Other:** 43.0%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
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- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (661 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1902 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1220 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4562 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### LogMeIn Resolve

- Title: [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk)