Introducing G2.ai, the future of software buying.Try now
Compare LogMeIn Resolve and SolarWinds DameWare Remote Support 
At a Glance
Market Segments
Mid-Market (41.7% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
No pricing available
LogMeIn Resolve
Star Rating
(442)4.4 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SolarWinds DameWare Remote Support excels in fast issue resolution, allowing technicians to solve problems quickly without long connection times. Users appreciate the unattended support feature, which enables them to resolve issues without interrupting end users.
- Users say that LogMeIn Resolve offers a more user-friendly interface while maintaining essential functionalities. Reviewers highlight its reliability in remote connections, noting that it rarely experiences connection issues, which enhances the overall support experience.
- According to verified reviews, both products receive similar scores for ease of use, but SolarWinds DameWare Remote Support stands out with its lightweight design and versatility, making it easy to maintain and adapt to various support needs.
- Reviewers mention that LogMeIn Resolve shines in security features, including multi-factor authentication and encryption, which are crucial for organizations prioritizing data protection. This focus on security is a significant advantage for users managing sensitive information.
- G2 reviewers highlight that while SolarWinds DameWare Remote Support has a strong presence in the mid-market segment, LogMeIn Resolve has a broader user base, reflected in its higher total number of reviews. This suggests that LogMeIn may have more diverse user experiences to draw from.
- Users report that SolarWinds DameWare Remote Support provides excellent multi-monitor support and remote device control, which are essential for technicians managing multiple screens and devices during support sessions, enhancing their efficiency in troubleshooting.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
SolarWinds DameWare Remote Support
No pricing availableFree Trial
LogMeIn Resolve
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.0
357
9.1
60
Ease of Use
9.0
358
9.0
60
Ease of Setup
8.9
190
8.8
41
Ease of Admin
8.9
177
9.0
40
Quality of Support
8.7
308
8.2
48
Has the product been a good partner in doing business?
8.7
166
8.7
38
Product Direction (% positive)
8.0
346
7.1
57
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
21
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
22
Not enough data
9.1
20
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
81
8.3
5
9.0
78
Not enough data
8.9
64
Not enough data
8.8
69
8.0
5
8.6
68
7.3
5
8.5
71
7.3
5
Maintenance
8.9
71
Not enough data
8.4
49
Not enough data
Communication
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Not enough data
Security
8.7
52
Not enough data
8.4
52
Not enough data
Device Support
8.5
59
Not enough data
8.6
57
Not enough data
8.4
59
Not enough data
Performance
8.3
60
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
7
Not enough data
Operating System
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.3
7
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
9.1
15
8.1
71
8.7
13
8.3
76
8.6
14
8.3
75
7.1
7
8.1
71
Feature Not Available
8.4
76
9.4
17
8.5
81
Feature Not Available
Platform
8.6
72
8.8
12
8.2
68
Feature Not Available
8.4
72
Feature Not Available
8.6
83
9.5
18
Security
7.7
60
7.2
6
8.4
76
Feature Not Available
8.4
70
Feature Not Available
Categories
Categories
Shared Categories
LogMeIn Resolve and SolarWinds DameWare Remote Support are categorized as Remote Support and Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
SolarWinds DameWare Remote Support has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.6%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
