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At a Glance
Market Segments
Mid-Market (41.6% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
No pricing available
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansRemote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, allowing for seamless oversight of devices, while Remote Desktop Service scores slightly lower at 8.6, indicating a less robust management capability.
- Reviewers mention that GoTo Resolve offers superior Session Recording features, scoring 8.3, which is significantly better than Remote Desktop Service's score of 5.8, highlighting a gap in functionality that could impact user experience during remote sessions.
- G2 users indicate that Remote Desktop Service shines in Remote Device Control, achieving a high score of 9.5, which suggests it provides a more effective solution for controlling devices remotely compared to GoTo Resolve, which scored 8.7.
- Users on G2 report that GoTo Resolve has a more user-friendly Ease of Setup with a score of 8.9, while Remote Desktop Service lacks detailed ratings in this area, potentially leading to a more cumbersome setup process.
- Reviewers mention that GoTo Resolve provides better Quality of Support with a score of 8.7, compared to Remote Desktop Service's 8.6, suggesting that users may find more reliable assistance when issues arise.
- Users say that Remote Desktop Service has a more comprehensive Integrations capability, scoring 9.2, which may appeal to businesses looking for a solution that easily connects with other tools, while GoTo Resolve scores 8.2 in this area.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Remote Desktop Service
No pricing availableFree Trial
LogMeIn Resolve
Free Trial is available
Remote Desktop Service
No trial information availableRatings
Meets Requirements
9.0
356
8.8
11
Ease of Use
9.0
357
8.5
11
Ease of Setup
8.9
189
Not enough data
Ease of Admin
8.9
176
Not enough data
Quality of Support
8.7
308
8.6
7
Has the product been a good partner in doing business?
8.7
166
Not enough data
Product Direction (% positive)
8.0
345
5.8
11
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Not enough data
Maintenance
8.9
71
Not enough data
8.4
49
Not enough data
Communication
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Not enough data
Security
8.7
52
Not enough data
8.4
52
Not enough data
Device Support
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Not enough data
Performance
8.3
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
6
Not enough data
Operating System
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
9.2
8
8.1
71
9.2
6
8.3
76
7.3
5
8.3
75
5.8
6
8.1
71
7.4
7
8.4
76
8.0
5
8.5
81
7.4
9
Platform
8.6
72
5.5
7
8.2
68
7.8
6
8.4
72
9.0
8
8.6
83
9.5
7
Security
7.7
60
6.9
6
8.4
76
8.6
7
8.4
70
8.6
7
Categories
Categories
Shared Categories
LogMeIn Resolve and Remote Desktop Service are categorized as Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Remote Desktop Service has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Remote Desktop Service has no discussions with answers
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