Compare LogMeIn Resolve and Remote Desktop Service 
At a Glance
Market Segments
Mid-Market (41.9% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
No pricing available
LogMeIn Resolve
Star Rating
(442)4.4 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansRemote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceLogMeIn Resolve vs Remote Desktop Service
- Reviewers felt that LogMeIn Resolve meets the needs of their business better than Remote Desktop Service.
- When comparing quality of ongoing product support, reviewers felt that LogMeIn Resolve is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LogMeIn Resolve over Remote Desktop Service.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Remote Desktop Service
No pricing availableFree Trial
LogMeIn Resolve
Free Trial is available
Remote Desktop Service
No trial information availableRatings
Meets Requirements
9.0
357
8.8
11
Ease of Use
9.0
358
8.5
11
Ease of Setup
8.9
190
Not enough data
Ease of Admin
8.9
178
Not enough data
Quality of Support
8.7
308
8.6
7
Has the product been a good partner in doing business?
8.7
167
Not enough data
Product Direction (% positive)
8.0
346
5.8
11
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
21
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
22
Not enough data
9.1
20
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
81
Not enough data
9.0
77
Not enough data
8.9
63
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Not enough data
Maintenance
8.9
70
Not enough data
8.4
48
Not enough data
Communication
8.8
66
Not enough data
7.9
46
Not enough data
8.2
48
Not enough data
8.5
49
Not enough data
Security
8.6
51
Not enough data
8.3
51
Not enough data
Device Support
8.5
58
Not enough data
8.6
56
Not enough data
8.4
58
Not enough data
Performance
8.3
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
7
Not enough data
Operating System
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.3
7
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
9.2
8
8.1
71
9.2
6
8.3
76
7.3
5
8.3
75
5.8
6
8.1
71
7.4
7
8.4
76
8.0
5
8.5
81
7.4
9
Platform
8.6
72
5.5
7
8.2
68
7.8
6
8.4
72
9.0
8
8.6
83
9.5
7
Security
7.7
60
6.9
6
8.4
76
8.6
7
8.4
70
8.6
7
Categories
Categories
Shared Categories
LogMeIn Resolve and Remote Desktop Service are categorized as Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Remote Desktop Service has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.6%
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Remote Desktop Service has no discussions with answers
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