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Compare LogMeIn Resolve and Parsec 
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At a Glance
Market Segments
Mid-Market (41.6% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Contact Us 1 seats Per Year
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansParsec
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 seats Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing various devices effectively. In contrast, Parsec's score of 8.2 in this area suggests it may not offer the same level of comprehensive device management features.
- Reviewers mention that GoTo Resolve's Quality of Support is rated at 8.7, which is lower than Parsec's impressive 9.5. Users on G2 appreciate Parsec's responsive customer service, indicating a more favorable experience when seeking assistance.
- G2 users highlight GoTo Resolve's Ease of Setup with a score of 8.9, which is notably higher than Parsec's 7.8. This suggests that GoTo Resolve may provide a more user-friendly onboarding process, making it easier for teams to get started quickly.
- Users say that Parsec shines in Unattended Remote Access, scoring a remarkable 9.8, while GoTo Resolve's score of 8.4 indicates it may not be as effective in this critical area for remote support and access.
- Reviewers mention that GoTo Resolve's Session Recording feature is rated at 8.3, which is comparable to Parsec's score of 7.5. However, users report that Parsec's overall performance in remote sessions is superior, suggesting a more seamless experience during remote interactions.
- Users on G2 report that GoTo Resolve's Multi-Session Handling is rated at 8.6, which is slightly better than Parsec's 7.5. This indicates that GoTo Resolve may be more adept at managing multiple remote sessions simultaneously, a crucial feature for IT support teams.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Parsec
Parsec for Enterprise
Contact Us
1 seats Per Year
Deploy Parsec across large organizations and make it part of your existing systems
- Everything included in Parsec for Teams, plus:
- High performance relay for added performance and security
- Full audit logs
Free Trial
LogMeIn Resolve
Free Trial is available
Parsec
Free Trial is available
Ratings
Meets Requirements
9.0
356
8.9
20
Ease of Use
9.0
357
9.3
20
Ease of Setup
8.9
189
7.6
14
Ease of Admin
8.9
176
7.8
13
Quality of Support
8.7
308
8.9
17
Has the product been a good partner in doing business?
8.7
166
8.7
13
Product Direction (% positive)
8.0
345
8.8
19
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Not enough data
Maintenance
8.9
71
Not enough data
8.4
49
Not enough data
Communication
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Not enough data
Security
8.7
52
Not enough data
8.4
52
Not enough data
Device Support
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Not enough data
Performance
8.3
59
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
6
Not enough data
Operating System
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
8.4
15
8.1
71
7.6
13
8.3
76
7.5
10
8.3
75
Feature Not Available
8.1
71
7.4
13
8.4
76
9.2
15
8.5
81
Feature Not Available
Platform
8.6
72
8.4
15
8.2
68
Feature Not Available
8.4
72
8.7
13
8.6
83
Feature Not Available
Security
7.7
60
Feature Not Available
8.4
76
7.9
13
8.4
70
8.6
13
Categories
Categories
Shared Categories
LogMeIn Resolve and Parsec are categorized as Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Parsec has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Parsec
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Media Production
20.8%
Motion Pictures and Film
12.5%
Computer Games
12.5%
Information Technology and Services
8.3%
Higher Education
8.3%
Other
37.5%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Parsec has no discussions with answers
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