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LogMeIn Resolve
LogMeIn Resolve
(441)
4.4 out of 5
LogMeIn Resolve
By GoTo
Optimized for quick response
NinjaOne
NinjaOne
(3,212)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
At a Glance
LogMeIn Resolve
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plans
NinjaOne
NinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that GoTo Resolve excels in its "Unattended Remote Access" feature, providing seamless access to devices without user intervention, which is crucial for IT support teams. In contrast, NinjaOne's "Unattended Remote Access" is rated slightly higher, indicating a more robust experience for users needing consistent remote support.
  • Reviewers mention that GoTo Resolve's "Session Recording" feature is beneficial for training and compliance purposes, but they note that it could be improved as it received a lower score compared to NinjaOne's similar feature, which is praised for its reliability and ease of use.
  • G2 users highlight GoTo Resolve's "Multi-Monitor Support" as a strong point, allowing technicians to manage multiple screens effectively during remote sessions. However, NinjaOne's "Multi-Monitor Support" is also well-rated, suggesting that both products perform well in this area, but NinjaOne edges out with slightly better user satisfaction.
  • Users on G2 report that GoTo Resolve's "File Sharing" capabilities are user-friendly, making it easy to transfer files during remote sessions. However, NinjaOne's "File Sharing" feature is noted to be more versatile, allowing for larger file transfers and better integration with cloud storage solutions.
  • Reviewers mention that GoTo Resolve's "Quality of Support" is commendable, with many users appreciating the responsiveness of the support team. In comparison, NinjaOne's support is rated even higher, with users frequently praising the proactive assistance and comprehensive resources available.
  • Users say that GoTo Resolve's "Ease of Setup" is straightforward, making it accessible for teams with limited technical expertise. NinjaOne, however, is reported to have an even smoother onboarding process, with users appreciating the guided setup and extensive documentation provided.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Browse all 5 pricing plans
NinjaOne
No pricing available
Free Trial
LogMeIn Resolve
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
9.0
356
9.1
3,039
Ease of Use
9.0
357
9.1
3,073
Ease of Setup
8.9
189
9.2
2,872
Ease of Admin
8.9
176
9.2
2,748
Quality of Support
8.7
308
9.2
2,918
Has the product been a good partner in doing business?
8.7
166
9.5
2,684
Product Direction (% positive)
8.0
345
9.7
3,023
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
7.9
708
Administration
Not enough data
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Service Desk
Not enough data
8.0
665
Not enough data
7.8
654
Not enough data
7.7
632
Management
Not enough data
8.3
617
Not enough data
9.0
624
Not enough data
8.7
602
Not enough data
8.8
598
Not enough data
8.4
581
Functionality
Not enough data
7.5
604
Not enough data
8.5
612
Not enough data
8.8
632
Not enough data
8.9
631
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
8.1
328
Compatibility
Not enough data
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Management
Not enough data
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Compliance
Not enough data
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
8.1
383
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Management
Not enough data
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Agentic AI - Online Backup
Not enough data
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
9.0
22
7.9
2,004
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
9.2
1952
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Monitoring and Management
9.3
21
9.3
1939
|
Verified
9.0
19
8.4
1832
8.6
20
8.6
1887
|
Verified
8.3
19
8.9
1935
|
Verified
Not enough data
8.2
451
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
441
Service Management
9.4
22
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
Not enough data
7.9
433
Scope
Not enough data
8.7
411
Not enough data
8.8
420
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
7.5
688
Functionality
Not enough data
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
609
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Management
Not enough data
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
241
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
7.9
572
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.8
1,149
Asset Inventory
Not enough data
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Management
Not enough data
9.1
1080
Not enough data
8.7
1028
Not enough data
8.0
995
Not enough data
8.1
1020
Remote SupportHide 18 FeaturesShow 18 Features
8.6
84
8.4
1,614
Administration
9.2
80
9.2
1553
9.0
78
8.7
1512
8.9
64
7.8
1415
8.8
68
9.1
1550
8.5
67
8.9
1476
8.5
70
8.8
1510
Maintenance
8.9
71
9.1
1540
8.4
49
7.7
1330
Communication
8.8
67
7.9
1377
8.0
47
Feature Not Available
8.2
49
Feature Not Available
8.5
50
7.2
1303
Security
8.7
52
8.3
1344
8.4
52
8.4
1373
Device Support
8.5
58
7.6
1339
8.6
56
8.4
1408
8.4
59
8.4
1395
Performance
8.3
59
8.2
1463
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
7.9
337
Functionality
Not enough data
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Performance
Not enough data
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Agentic AI - PC Backup
Not enough data
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
AntivirusHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.7
8
Not enough data
Generative AI
7.7
8
Feature Not Available
IT DocumentationHide 6 FeaturesShow 6 Features
Not enough data
8.5
226
Management and Discovery - IT Documentation
Not enough data
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Operations - IT Documentation
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
7.8
76
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Service DeskHide 19 FeaturesShow 19 Features
8.3
100
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.4
6
8.1
480
Platform - Mobile Device Management (MDM)
8.3
6
8.5
431
Operating System
9.2
6
9.1
476
8.7
5
8.0
468
8.1
6
8.2
455
Management
7.8
6
8.5
460
7.8
6
8.2
438
8.1
6
8.2
436
8.1
6
8.1
437
8.6
6
8.3
438
Security
8.6
6
8.5
445
9.2
6
8.5
442
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.8
742
Analysis
Not enough data
8.0
704
Platform
Not enough data
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Security
Not enough data
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Remote DesktopHide 14 FeaturesShow 14 Features
8.3
89
Not enough data
Administration
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Not enough data
Platform
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Not enough data
Security
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Not enough data
Categories
Categories
Shared Categories
LogMeIn Resolve
LogMeIn Resolve
NinjaOne
NinjaOne
Unique Categories
LogMeIn Resolve
LogMeIn Resolve is categorized as Antivirus, Remote Desktop, and Service Desk
NinjaOne
Reviews
Reviewers' Company Size
LogMeIn Resolve
LogMeIn Resolve
Small-Business(50 or fewer emp.)
37.0%
Mid-Market(51-1000 emp.)
41.6%
Enterprise(> 1000 emp.)
21.5%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
44.5%
Mid-Market(51-1000 emp.)
49.6%
Enterprise(> 1000 emp.)
5.9%
Reviewers' Industry
LogMeIn Resolve
LogMeIn Resolve
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
NinjaOne
NinjaOne
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Alternatives
LogMeIn Resolve
LogMeIn Resolve Alternatives
TeamViewer
TeamViewer
Add TeamViewer
Atera
Atera
Add Atera
AnyDesk
AnyDesk
Add AnyDesk
Zoho Assist
Zoho Assist
Add Zoho Assist
NinjaOne
NinjaOne Alternatives
Atera
Atera
Add Atera
TeamViewer
TeamViewer
Add TeamViewer
Pulseway
Pulseway
Add Pulseway
Action1
Action1
Add Action1
Discussions
LogMeIn Resolve
LogMeIn Resolve Discussions
Is GoToAssist legitimate?
3 Comments
Carolyn M.
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
Jorge D.
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
Monty the Mongoose crying
LogMeIn Resolve has no more discussions with answers
See all discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
Pani R.
PR
Make them regular users. Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
See all discussions
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LogMeIn Resolve
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