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Compare LogMeIn Rescue and Zoho Desk 
At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueZoho Desk
Star Rating
(7,201)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to LogMeIn Rescue. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place.
- Users say that Zoho Desk's implementation process is straightforward, with many highlighting the ease of integration and customization options. One user noted that the support team is very responsive, making transitions from other platforms seamless.
- Reviewers mention that LogMeIn Rescue shines in providing remote access capabilities, which is particularly beneficial for companies supporting remote work. Users find it extremely versatile and easy to manage, allowing them to solve problems without needing physical interaction.
- According to verified reviews, while LogMeIn Rescue has a higher star rating, it has significantly fewer reviews, which may limit the reliability of its feedback. In contrast, Zoho Desk has a robust number of reviews, indicating a more consistent user experience across a larger user base.
- Users highlight that Zoho Desk offers competitive pricing and advanced functionalities, making it a cost-effective choice for small businesses. Many users appreciate the comprehensive features available at no entry-level cost, which enhances its value proposition.
- Reviewers note that while both platforms provide solid support, LogMeIn Rescue has a slight edge in quality of support ratings. Users commend its impressive array of security features, which are crucial for IT professionals providing remote support.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
LogMeIn Rescue
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.3
159
8.7
5,735
Ease of Use
9.2
159
8.5
5,813
Ease of Setup
9.1
93
8.1
5,089
Ease of Admin
9.0
82
8.3
4,779
Quality of Support
8.8
142
8.3
5,158
Has the product been a good partner in doing business?
9.0
78
8.4
4,315
Product Direction (% positive)
8.5
149
8.9
5,499
Features by Category
Ticket and Case Management
8.7
52
|
Verified
8.6
3357
|
Verified
8.6
50
|
Verified
8.5
3302
|
Verified
9.0
54
|
Verified
8.3
3082
|
Verified
Feature Not Available
8.3
2920
|
Verified
9.2
42
8.2
2641
|
Verified
9.2
59
|
Verified
8.4
2908
|
Verified
9.0
47
|
Verified
8.5
2915
|
Verified
Feature Not Available
8.3
2506
|
Verified
Generative AI
8.0
11
7.4
961
8.6
11
7.4
950
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
358
Communication Channels
8.8
55
|
Verified
8.3
2854
|
Verified
8.6
46
8.6
3077
|
Verified
9.2
66
|
Verified
8.2
2388
|
Verified
Feature Not Available
8.0
2148
|
Verified
Feature Not Available
7.8
1909
|
Verified
Platform
8.6
36
|
Verified
8.1
2287
|
Verified
8.9
36
|
Verified
8.2
2739
|
Verified
9.1
37
|
Verified
8.4
2833
|
Verified
9.0
28
|
Verified
8.1
2258
|
Verified
8.9
54
|
Verified
8.2
2797
|
Verified
8.9
53
|
Verified
8.4
2954
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
575
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
Not enough data
9.6
45
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
43
Not enough data
8.9
43
Not enough data
Maintenance
9.3
43
Not enough data
8.8
33
Not enough data
Communication
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Not enough data
Security
9.3
40
Not enough data
9.0
39
Not enough data
Device Support
8.3
40
Not enough data
8.8
39
Not enough data
8.7
41
Not enough data
Performance
9.0
43
Not enough data
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
Not enough data
8.8
717
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
8.9
36
|
Verified
8.2
2739
|
Verified
Not enough data
8.5
360
Not enough data
8.4
455
Not enough data
8.7
712
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1468
Not enough data
8.1
1274
Not enough data
8.1
769
Not enough data
8.2
814
Self-Service Platform
Not enough data
8.3
837
Not enough data
8.3
815
Not enough data
7.8
727
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Not enough data
Platform
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Not enough data
Security
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and Zoho Desk are categorized as Help Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Remote Desktop, Service Desk, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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