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Compare LogMeIn Rescue and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
No pricing available
$12.00 1 Per Staff Per Month
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansLogMeIn Rescue vs Vision Helpdesk
When assessing the two solutions, reviewers found LogMeIn Rescue easier to use and set up. However, Vision Helpdesk is easier to administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than Vision Helpdesk.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over LogMeIn Rescue.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableVision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
LogMeIn Rescue
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
9.3
159
9.2
88
Ease of Use
9.2
159
9.0
88
Ease of Setup
9.1
93
8.7
82
Ease of Admin
9.0
82
9.1
74
Quality of Support
8.8
142
9.4
86
Has the product been a good partner in doing business?
9.0
78
9.5
73
Product Direction (% positive)
8.5
149
9.3
83
Features by Category
Ticket and Case Management
8.7
52
|
Verified
9.4
69
|
Verified
8.6
50
|
Verified
9.2
68
|
Verified
9.0
54
|
Verified
8.9
65
|
Verified
Feature Not Available
9.2
62
9.2
42
8.8
56
|
Verified
9.2
59
|
Verified
9.0
64
|
Verified
9.0
47
|
Verified
8.8
61
|
Verified
Feature Not Available
8.7
38
|
Verified
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
9.2
66
|
Verified
8.6
46
9.3
61
|
Verified
9.2
66
|
Verified
8.7
38
Feature Not Available
8.9
39
|
Verified
Feature Not Available
8.3
27
|
Verified
Platform
8.6
36
|
Verified
8.7
49
|
Verified
8.9
36
|
Verified
8.4
57
|
Verified
9.1
37
|
Verified
9.1
57
|
Verified
9.0
28
|
Verified
8.8
40
|
Verified
8.9
54
|
Verified
8.7
56
|
Verified
8.9
53
|
Verified
9.1
58
|
Verified
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
Not enough data
9.6
45
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
43
Not enough data
8.9
43
Not enough data
Maintenance
9.3
43
Not enough data
8.8
33
Not enough data
Communication
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Not enough data
Security
9.3
40
Not enough data
9.0
39
Not enough data
Device Support
8.3
40
Not enough data
8.8
39
Not enough data
8.7
41
Not enough data
Performance
9.0
43
Not enough data
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
8.9
36
|
Verified
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
8.6
22
8.8
26
8.4
22
8.5
29
9.0
25
8.3
33
8.6
21
8.6
28
8.5
18
Reporting
8.8
39
8.2
23
8.8
39
7.9
23
8.8
27
8.3
17
Access & Usability
8.5
35
7.9
18
8.9
36
8.7
22
9.0
29
8.6
15
9.1
31
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Not enough data
Platform
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Not enough data
Security
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and Vision Helpdesk are categorized as Service Desk and Help Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Remote Desktop, Co-Browsing, and Remote Video Support
Vision Helpdesk is categorized as Customer Self-Service and Live Chat
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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