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Compare LogMeIn Rescue and Splashtop Remote Access 
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At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (84.2% of reviews)
Entry-Level Pricing
No pricing available
$8.25 1 User Per Month
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSplashtop Remote Access
Star Rating
(488)4.8 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Access excels in user experience, with a higher satisfaction rating and ease of use compared to LogMeIn Rescue. Users appreciate its intuitive interface, noting that it feels seamless to connect to multiple screens, making remote work feel just like being in the office.
- According to verified reviews, LogMeIn Rescue is praised for its robust security features and versatility, particularly for IT professionals who need to provide remote support. Users highlight its ability to connect easily to machines and resolve issues without physical interaction, which is crucial for remote work environments.
- Reviewers mention that Splashtop Remote Access offers a more affordable entry-level price, making it an attractive option for small businesses. Users find it reliable and appreciate the ability to manage multiple monitors, which enhances productivity when working from different locations.
- Users say that LogMeIn Rescue, while effective, has a smaller user base and fewer recent reviews, which may indicate less frequent updates or improvements. However, those who use it often commend its seamless functionality for remote access, especially in a work-from-home context.
- Reviewers highlight that Splashtop Remote Access has a significantly larger number of recent reviews, suggesting a more active user community and ongoing product development. This responsiveness to user feedback is reflected in its high ratings for ease of setup and quality of support.
- According to user feedback, while both products offer strong remote access capabilities, LogMeIn Rescue shines in features like session recording and file sharing, which are essential for IT support tasks. However, Splashtop's ease of use and multi-screen support make it a favorite among users who prioritize a straightforward remote access experience.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableSplashtop Remote Access
Splashtop Remote Access Pro
$8.25
1 User Per Month
Billed annually at $99.
For individuals and small teams who need remote work productivity
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams
Free Trial
LogMeIn Rescue
Free Trial is available
Splashtop Remote Access
Free Trial is available
Ratings
Meets Requirements
9.3
159
9.6
395
Ease of Use
9.2
159
9.7
399
Ease of Setup
9.1
93
9.4
282
Ease of Admin
9.0
82
9.6
238
Quality of Support
8.8
142
9.4
261
Has the product been a good partner in doing business?
9.0
78
9.6
221
Product Direction (% positive)
8.5
149
9.1
378
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.7
22
Not enough data
8.0
22
Not enough data
9.7
24
Not enough data
8.0
22
Conferencing Options
Not enough data
7.4
22
Not enough data
7.4
21
Not enough data
Feature Not Available
Application Tools
Not enough data
8.7
25
Not enough data
8.3
23
Not enough data
9.0
24
Agentic AI - Screen Sharing
Not enough data
5.6
6
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
9.0
70
9.6
45
8.9
70
9.1
42
8.0
67
9.1
39
9.3
69
9.2
43
8.4
67
8.9
43
8.8
70
Maintenance
9.3
43
8.3
68
8.8
33
8.4
65
Communication
9.2
43
8.5
68
8.1
32
6.2
64
8.0
34
6.1
64
8.9
40
6.8
65
Security
9.3
40
8.2
65
9.0
39
8.2
65
Device Support
8.3
40
8.2
67
8.8
39
8.4
68
8.7
41
8.3
67
Performance
9.0
43
8.2
66
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
9.0
217
8.9
48
8.9
154
8.9
58
Feature Not Available
9.0
56
8.3
146
9.4
60
8.5
151
9.3
58
9.3
224
9.2
64
9.2
221
Platform
9.4
58
9.3
211
8.5
50
8.7
202
9.2
52
Feature Not Available
9.4
63
9.5
245
Security
9.4
39
8.0
126
9.3
45
9.0
190
9.2
44
8.9
177
Categories
Categories
Shared Categories
LogMeIn Rescue and Splashtop Remote Access are categorized as Remote Support and Remote Desktop
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Splashtop Remote Access is categorized as Screen Sharing
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Accounting
10.5%
Information Technology and Services
9.1%
Computer Software
4.4%
Hospital & Health Care
3.8%
Retail
3.6%
Other
68.6%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How do I print from my clients computer to my printer
3 Comments
JJ
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINTRead more
What is the network traffic like for the streamers?
2 Comments
RN
Minimal. I am connected all day and it barely up-ticks my bandwidth. They do some tricks with only transmitting the portions of the screen that have...Read more
Connection
1 Comment
TD
If you open the Splashtop Streamer on your laptop (from the icon tray in the lower right of your screen), select Security on the left side of the Streamer...Read more
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