Compare LogMeIn Rescue and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$149.00 1 technician
Free
LogMeIn Rescue
Star Rating
(205)4.6 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$149.00 1 technician
Free Trial is available
Browse all 2 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansLogMeIn Rescue vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found LogMeIn Rescue easier to use, set up, and administer. Reviewers also preferred doing business with LogMeIn Rescue overall.
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that LogMeIn Rescue is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LogMeIn Rescue over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
LogMeIn Rescue
Remote Device Support
$149.00
1 technician
Powerful remote support for IT and customer care, from simple to complex
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
LogMeIn Rescue
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.3
163
8.6
286
Ease of Use
9.2
163
8.7
287
Ease of Setup
9.2
97
8.7
215
Ease of Admin
9.0
82
8.8
217
Quality of Support
8.8
146
8.4
235
Has the product been a good partner in doing business?
9.0
78
8.9
176
Product Direction (% positive)
8.5
153
8.1
286
Features by Category
Ticket and Case Management
8.7
52
|
Verified
8.2
13
|
Verified
8.6
50
|
Verified
8.3
13
|
Verified
9.0
54
|
Verified
8.8
11
|
Verified
Feature Not Available
8.3
10
9.2
42
8.8
7
|
Verified
9.2
59
|
Verified
8.8
11
|
Verified
9.0
47
|
Verified
8.1
12
|
Verified
Feature Not Available
9.0
8
|
Verified
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
8.3
12
|
Verified
8.6
46
9.3
12
|
Verified
9.2
66
|
Verified
7.5
6
|
Verified
Feature Not Available
6.0
5
Feature Not Available
Feature Not Available
Platform
8.6
36
|
Verified
5.8
8
|
Verified
8.9
36
|
Verified
7.4
9
|
Verified
9.1
37
|
Verified
9.2
10
|
Verified
9.0
28
|
Verified
7.5
8
|
Verified
8.9
54
|
Verified
8.3
9
|
Verified
8.9
53
|
Verified
8.0
11
|
Verified
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
48
Not enough data
9.5
46
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
44
Not enough data
8.9
44
Not enough data
Maintenance
9.3
44
Not enough data
8.8
33
Not enough data
Communication
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Not enough data
Security
9.3
41
Not enough data
9.0
40
Not enough data
Device Support
8.4
41
Not enough data
8.7
42
Not enough data
8.6
43
Not enough data
Performance
9.0
43
Not enough data
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Feature Not Available
8.8
26
8.8
125
8.5
29
9.3
131
8.3
33
8.2
113
8.6
28
8.2
102
Reporting
8.8
39
8.6
127
8.8
39
8.4
107
8.8
27
Feature Not Available
Access & Usability
8.5
35
8.1
98
8.9
36
8.9
106
9.0
29
8.9
89
9.1
31
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
Not enough data
8.9
48
Not enough data
9.0
59
Not enough data
9.0
56
Not enough data
9.4
61
Not enough data
9.3
59
Not enough data
9.2
66
Not enough data
Platform
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
65
Not enough data
Security
9.4
40
Not enough data
9.3
46
Not enough data
9.3
45
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and Spiceworks Cloud Help Desk are categorized as Help Desk and Service Desk
Unique Categories
LogMeIn Rescue is categorized as Remote Support, Remote Desktop, ServiceNow Store Apps, Remote Video Support, and Co-Browsing
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.3%
Computer Software
10.6%
Computer & Network Security
6.9%
Accounting
4.2%
Financial Services
3.2%
Other
51.9%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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