# LogMeIn Rescue vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the ability to customize workflows with approval steps, making it a strong choice for teams looking for a user-friendly solution.
- **According to verified reviews** , LogMeIn Rescue stands out for its **reliable remote access** capabilities. Users highlight the smooth connection process, which allows IT teams to quickly resolve issues, making it particularly effective for remote support scenarios.
- **Reviewers mention** that SolarWinds Service Desk offers a comprehensive set of features, including **automated ticketing** and integrated IT asset management. This combination, along with strong customer support, makes it a go-to option for mid-market companies.
- **Users say** that while LogMeIn Rescue has a user-friendly interface, it may not provide the same depth of features as SolarWinds Service Desk. Some users feel that it lacks certain functionalities that could enhance their support processes, particularly in ticket management.
- **G2 reviewers highlight** the cost-effectiveness of SolarWinds Service Desk, with an entry-level price significantly lower than LogMeIn Rescue. This affordability, combined with its robust feature set, makes it an attractive option for budget-conscious teams.
- **According to recent feedback** , both products receive high marks for support quality, but SolarWinds Service Desk edges out slightly with users noting its **strong and responsive support**. This can be a crucial factor for teams that rely heavily on timely assistance for their IT needs.



| | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 209 | 786 | 
| **Largest Market Segment** | Mid-Market (41.0% of reviews) | Mid-Market (68.2% of reviews) | 
| **Entry Level Price** | Contact Us | $39.00 Per Month | 

---
## Top Pros & Cons

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.3 (168 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.1 (167 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 9.2 (101 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 9.0 (82 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 8.8 (150 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (78 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 8.4 (156 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Rescue Enterprise

Price: Contact Us

Description: Advanced remote support with priority VIP service for enterprise teams


Key Features:
- Dedicated Technical Support Team
- 24/7 Priority Care
- White Glove Onboarding

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.8/10 | 103 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Ticket and Case Management

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (52 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.6 (50 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.0 (54 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **SLA Management** | 9.2 (42 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.2 (59 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.0 (47 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 8.0 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Customer Portal** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (46 reviews) | Not enough data | 
| **Chat/Live Support** | 9.1 (68 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Mobile User Support** | 8.6 (36 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.9 (36 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (53 reviews) ✓ Verified | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | 

#### Management

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### ServiceNow Apps

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **ServiceNow Integration** | 9.2 (6 reviews) | Not enough data | 
| **Value** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.9/10 | 55 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.7 (49 reviews) | Not enough data | 
| **File Sharing** | 9.6 (46 reviews) | Not enough data | 
| **Session Recording** | 9.1 (42 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (40 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.2 (45 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.9 (44 reviews) | Not enough data | 

#### Maintenance

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.3 (44 reviews) | Not enough data | 
| **Remote Printing** | 8.9 (34 reviews) | Not enough data | 

#### Communication 

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 9.3 (45 reviews) | Not enough data | 
| **VoIP** | 8.1 (32 reviews) | Not enough data | 
| **Video Conference Call** | 8.0 (34 reviews) | Not enough data | 
| **Screen Annotations** | 8.9 (40 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 9.3 (42 reviews) | Not enough data | 
| **Compliance** | 9.0 (40 reviews) | Not enough data | 

#### Device Support

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 8.4 (41 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.6 (43 reviews) | Not enough data | 
| **Cross-Platform** | 8.6 (45 reviews) | Not enough data | 

#### Performance

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 9.0 (43 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.1/10 | 8 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Access Control** | 9.4 (8 reviews) | Not enough data | 
| **Web Page Navigation** | 9.0 (7 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (8 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Data Security** | 9.5 (7 reviews) | Not enough data | 
| **Data Masking** | 8.3 (6 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.7/10 | 59 |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (25 reviews) | 8.6 (430 reviews) | 
| **Ticket Prioritization** | 8.8 (26 reviews) | 8.6 (423 reviews) | 
| **Ticket Notifications** | 8.5 (29 reviews) | 8.8 (459 reviews) | 
| **Knowledge Base** | 8.3 (33 reviews) | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (28 reviews) | 8.5 (396 reviews) | 

#### Reporting

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | 8.9 (40 reviews) | 8.3 (455 reviews) | 
| **Time Tracking** | 8.8 (39 reviews) | 8.2 (356 reviews) | 
| **Surveys** | 8.8 (27 reviews) | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | 8.5 (36 reviews) | 7.2 (359 reviews) | 
| **Self Service** | 8.9 (36 reviews) | 8.5 (401 reviews) | 
| **Active Directory** | 9.0 (30 reviews) | 8.3 (340 reviews) | 
| **Multi-Channel Access** | 9.1 (32 reviews) | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.2/10 | 80 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Usage Information** | 9.0 (60 reviews) | Not enough data | 
| **Integrations** | 8.9 (49 reviews) | Not enough data | 
| **Diagnostics** | 9.0 (60 reviews) | Not enough data | 
| **Session Recording** | 9.0 (56 reviews) | Not enough data | 
| **Session Transfer** | 9.4 (62 reviews) | Not enough data | 
| **Unattended Access** | 9.3 (59 reviews) | Not enough data | 
| **File Sharing** | 9.2 (66 reviews) | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Cross-Platform Access** | 9.4 (59 reviews) | Not enough data | 
| **Mobile Device Access** | 8.6 (51 reviews) | Not enough data | 
| **Applications Management** | 9.2 (53 reviews) | Not enough data | 
| **Remote Device Control** | 9.4 (66 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 9.4 (40 reviews) | Not enough data | 
| **Device Management** | 9.3 (46 reviews) | Not enough data | 
| **Device Enrollment** | 9.2 (44 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to LogMeIn Rescue (6):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Rescue | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 34.4% | 8.0% | 
| **Mid-Market** | 41.0% | 68.2% | 
| **Enterprise** | 24.6% | 23.7% | 

### By Industry

#### LogMeIn Rescue

- **Information Technology and Services:** 22.8%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.7%
- **Accounting:** 4.1%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.4%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4049 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (713 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (610 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (273 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (664 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1227 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4716 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-rescue-vs-solarwinds-service-desk)